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Customer Service Representative Resume Content in Word Format Free Download

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Lee Turner
31 Rouse Lane Highgate VT 309 Cell: (802) 393-9876 Email: leeTurner@gmail.com

EDUCATION
Wagner College, Staten Island, NY                                                                                                                                            Graduation: Dec 2010    
    Bachelor of Arts, Major: Sociology, Concentration: The Family/Social Work, Minor: Film/Media                                         GPA: 3.0
    Memberships: Amnesty International (2005 – 2006), Habitat for Humanity (2005 – 2010), Resident Hall Association (2008 – 2010), and Film Club (2010)
    Positions Held: Secretary –Resident Hall Association, PR Committee - Habitat For Humanity
    Study Abroad:
o    Semester at Sea, Spring 2008
o    IES, London UK Fall 2007

INTERNSHIPS
Development and Research Intern, Project Hospitality, Staten Island, NY                                                                           Aug 2010 – Dec 2010
Collaborate with research and development staff to gather general information about new grant opportunities, Use home office to access the internet and other resources, make calls to foundation donors to thank them for there support, participate in fundraising events (Pre-Event mailers, Event Usher, Event Server)

Youth Program Intern, African Refuge, Staten Island, NY                                                                                                       Sept 2010 – Dec 2010
Work with children, adolescents, African Refugees, immigrants, low-income families, and victims of war trauma, One-on-one or group tutoring, contribute to planning and facilitating group discussions, Assist with administrative work, Collaborate with other interns to create and/or run arts, performing arts, sports, educational, or other youth related programs, Provide information about services and programs provided at the center

WORK EXPERIENCE
Toddler Teacher, Vermont Information Processing Daycare, Colchester VT                                                                              Aug 2011- Present
Work in a daycare setting providing care for toddlers ages 11months – 3 years, create weekly themes unit than must including art, sensory play and music, work closely with other toddler teachers to collaborate ideas when combining children, work closely with parent to provide personal care of  there child and inform them of daily situations, problems and activities

Customer Service Representative, Terry Bicycles, Burlington VT                                                                                         May 2011 – Aug 2011
Work in call center, answering incoming customer calls, processing sales, returns and exchanges via online data base, provide knowledge of current and passes products in Terry clothing collection, trouble shoot customer concerns, monitor online website for correct inventory and backorder information, processing credit card declines, shipping problems and customer emails

Volunteer Coordinator, ReSource, Burlington VT                                                                                                                    Dec 2010 – May 2011
Work closely with all departments (ReStore, RePair, ReBuild) to assess the need for help and make appropriate matches with volunteers, work side by side with volunteers and mandated community service participants teaching skills, providing feedback and ensuring work is completed as expected; Canvas community school, organizations and individuals to increase the number of volunteers; organize Volunteer appreciation events, general store duties (run register, organize donations, stock product); AmeriCorps Position
 
Office Assistant, Wagner College Institutional Advancement, Staten Island NY                                                            Sept 2009 – April 2010
Work with senior staff to complete General Office duties, including computer data entry, record keeping, filing, telephone and in-person communication, and mailings, required the handling of confidential information

Outreach Support Staff, New York State Trial Lawyers, New York, NY                                                         Apr 2009 – March 2010
Communicate with law firms to invite lawyers to events hosted by the association and affiliated lawyers; Advise affiliated lawyers about memberships; conduct cold calls to law organizations to promote sales of advertisements to be placed in legal journals, Participate in events to help set-up and register guests
                                                                                                                                                   
VOLUNTEER EXPERIENCE
Hospital Courier, Northwest Medical Center St. Albans VT                                                                                                   Dec 2007 – Jan 2008
Shift Substitute, Samaritan House St. Albans VT                                                                                                                        Dec 2007 – Jan 2008
Building Volunteer, Habitat for Humanity New Orleans, LA                                                                                                                          Dec 2007                                                                                                                                                                               



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