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Alivia Aragon
25 Carr Loop
Arvada, CO. 80001
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Email: alivia@gmail.com
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Professional
Profile:
PMI
certified PMP (Project Management Professional). 7 years experience in Disaster
Recovery/Business Continuity. 21 years
experience in Customer Relations Management.
Strong background and experience in all phases of Disaster
Recovery/Business Continuity, including DR Solution Engineering, Business
Recovery Plan testing and maintenance, Change Management communications and
awareness initiatives. Proven project
management ability and skill set with experience in managing concurrent
projects. Some additional strengths
include:
§ MS Office Products
§ Process Improvement
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§ Project Management
§ Team Building and
Technical Leadership
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Experience:
Jefferson County Golden,
CO.
IT Infrastructure Project Manager November 2011 to Present
§ Simultaneously
manage multiple, various Jeffco IT Infrastructure Projects
§ Manage projects
with combined methods of both Waterfall and Agile methodology
§ End to end Project Management; including
Scope, Budget, Time, Resource, Vendor and Stakeholder management
§ Provide project status to team,
stakeholders, sponsors and Sr. Management
§ Maintain and update all project
documentation; risk register, communications plan, operations plan, etc..
CDI IT Solutions (@ IBM) Boulder,
CO.
Sr. IT Project Manager July 2011 to August 2011
§ Complete End /
Full Life Cycle Project Management, from capital approval, procurement, project
plan development, project execution to project close out.
§ Manage IBM SAN,
NAS and Fabric Storage Solution Projects.
§ Manage
Technology Refresh Projects; including the Decommissioning of EOL/EOS ESS
(Shark) Storage Devices, SVC’s and FC Switches.
§ Manage MCU /
Microcode Upgrade Projects; including the Microcode and Firmware upgrade of
SAN/NAS Storage Devices, Server SSDD & HBA, SVC and both Cisco and Brocade
Fiber Channel Switches.
§ Project
Management Life Cycle includes; Capital approval, Procurement of new equipment,
Allocation of Space/Power/Cabling/Cooling, Internal Project Kickoff meetings to
develop the overall Project Plan, Official Project Kickoff meeting (and ongoing
weekly status meetings), Project Execution/Monitoring and Control, Manage
Project Risk, Cost and Milestones to Project Closeout.
§ Maintain all
project documentation thru the end to end project life cycle, create Lessons
Learned documentation, and contribute to new and improved process development.
SunGard Availability Services Englewood,
CO.
Solution Engineer II October 2007 to June 2009
§ Engineer
detailed solutions for business resumption services, Data mirroring, Data
replication, Managed Hosting and professional services for subscribers and
prospects.
§ Provide
presales support in the assigned region to as many as five sales people for
business resumption services (Continuity), Tape based backups, Data mirroring,
Data replication, Managed Hosting, Data Center Out-Sourcing and professional
consulting services engagements. Manage web hosting transition
projects in the IBM e-Business division.
§ Deliver
Technical presentations of SunGard service offerings to new and existing
Customers.
§ Gather
technical information on the customers IT environment. Including but not
limited to Data Center Operations, Systems, Networking Infrastructure, Backup
processes, applications, user access and business unit interdependencies.
§ Engage
customers to extract critical technical and business drivers that may position
SunGard Deliverables.
§ Prioritize and
manage to the regional sales opportunities and goals.
§ Maintain familiarity
and adherence to all SunGard methods and procedures.
§ Consistently manage all Support Requests to a timely and successful
completion.
§ Ability to provide second level support including assisting with creating
customized or out of the box solutions.
§
Extensive
travel requirements up to 50%
Pomeroy IT Solutions (IBM Contract) Boulder,
CO.
Transition Manager July 2005 to April 2007
§ Manage web hosting
transition projects in the IBM e-Business division.
§ Manage the project
planning, project scope, project delivery dates & milestones, project
change management, project team/resources and project financials.
§ Update/Maintain
implementation documentation.
§ Provide weekly project
status to all stakeholders.
§
Lead
technical skilled teams through the project life cycle.
§
Complete
end to end Project Management ownership.
IBM – BCRS (Business Continuity and Recovery Services) Boulder,
CO.
Project Manager - Disaster
Recovery/Business Continuity Coordinator Jan 2000 to
June 2004
§ Team Lead over a group
of 4 Project Managers responsible for overseeing DR exercises/plans.
§ Manage a 16 week DR
testing cycle.
§ Lead business Crisis
Management team through various business disruptions.
§ Maintain testing
documentation and Business Recovery Plan in a Lotus Notes database.
§ Maintain a strong
relationship with the IBM Operations staff and the IBM sales team.
§ Identify gaps and
areas for improvement in the recovery exercise.
§ Manage ongoing
customer relationships.
IBM
Boulder,
CO.
Customer Service Rep – Team Lead Feb 1986 to Dec 1999
§ Lead a team of 40
CSR’s responsible for tech support.
§ Provide technical and
procedural leadership and direction/guidance.
§ Ensure day to day
SLA’s are met or exceeded.
§ Provide Management
with team metrics data (weekly & monthly).
Education:___________________________________________________________________
Denver Institute
of Technology Denver, CO.
Associate degree
in Electronic Technology 1981/1982
Certifications:
PMI certified PMP (Project Management
Professional)
Active
Masters certificate in Project Management from the
George Washington University
July 2002
MCP – Microsoft
Certified Professional
June 1998
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