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Joy Sprouse
joysprouse@gmail.com
(913) 314-9876
Business
Systems Analyst
|
Well rounded IT
Professional holding more than 10 years of experience in the industry with a
focus on Business and Data Analysis .
Strong background in the entire project life cycle, from requirements
gathering to client presentation. Proven
track record of cutting costs, tightening procedures and driving best
practices. Quick learner with an
aptitude for communicating technical information to non-technical audiences and
building relationships.
STRENGTHS
- 5+ years of data-centric Business Analysis and Project Coordination
accomplishments.
- Demonstrated performance in delivering results on time and within
budget.
- Proven ability to thrive in a data driven group.
- Aptitude for communication in a client facing environment.
- Prompt integration into industry specific technologies, procedures and
culture.
Professional Experience
|
Wells Fargo (Contractor), Tempe, AZ 2010-Present
Business
Systems Consultant 3
Act as the sole point of
contact between internal clients and the Technology Asset Management Organization
to ensure a successful integration of the legacy infrastructure processes and
systems of Wachovia Bank with those of Wells Fargo using the BMC Remedy/PAC 2000
platform.
·
Successfully resolved miscommunication and slow
response across functional lines of business by proactively identifying gaps
and meeting with other organizations to negotiate and institute SLAs,
procedures and measurable accountability. This resulted in a decreased
turnaround time on verification requests, increased data integrity and improved
relationships.
·
Identified, defined and created comprehensive
documentation (SOPs) covering all duties relating to Data Governance for the
Technology Asset Management Team.
·
Successfully consolidated three job functions from two
separate business groups into one position through the streamlining of
processes and procedures.
·
Successfully managed six proactive projects to
reconcile data discrepancies through both research and comparative analysis.
·
Continued support of newly implemented operational
guidelines.
Sprint Nextel-Ericsson, Overland Park,
KS
2006-2010
Business
Analyst
Provided Level 3 SME
support across functional lines of E911 Operations for VoIP Services.
Responsibilities included Relationship Management, Data Analysis, Process
Development, Project Coordination, Training and Technical Documentation.
·
Acted as a lead on two system integration projects
with involvement throughout the entire, Waterfall based, Software Development
Life Cycle (SDLC).
·
Managed a project to bring the launch of VoIP
services to over 1 million customers from several months behind schedule to
completion on time.
·
Led 6 cross functional projects from cradle to
grave including weekly meetings with external clients.
·
Developed and coordinated an in-depth GIS mapping project to reconcile data discrepancies
between legacy programs and new technologies.
·
Provided SME support and training in the launch of
a new ancillary wireless device which included requirements gathering and the
facilitating of functional testing.
·
Coordinated and tracked an exhaustive audit of over
5 million customers.
·
Requirements gathering and scope definition for a 7
million customer data migration.
IBM,
Kansas
City, MO 2005-2006
Desktop Support Technician
Provided desktop support to over 500 end users at a Southwestern Bell
Call Center and surrounding offices. Duties included both end user PC support
and network maintenance.
- Maintained
the LAN for 10 regional offices including server updates and hardware
replacements.
- Completed 3
large scale redeployments, each involving more than 200 end users.
- Performed install, move, add and
change (IMAC) activities.
- Trouble ticket delegation, tracking,
escalation and resolution.
- Diagnosis
and resolution of
desktop/laptop/printer hardware and software problems.
Sprint
Nextel, Overland Park, KS 2004-2005
Network Operations Center
Engineer
Delivered proactive
& reactive network surveillance, troubleshooting, coordination and
restoration of service affecting or potentially service affecting network
events and issues in a 24x7 Network Operations Control Center.
- Responsible
for alarm detection and ticketing via Netrac and
- Performed
maintenance, troubleshooting and repair at a Tier I level for
- Performed
maintenance, troubleshooting, and repair at a Tier II level for MMDS
Wireless Internet Service.
H&R
Block, Kansas City, MO 2003-2005
Data
Analyst
Conducted research and analysis concerning
information pertaining to short term consulting projects predominately focused
on implementation of new technologies. This position varied from Full Time to
part Time and ran concurrent to other positions.
- Used
Microsoft MapPoint to update and maintain an Access database of geographic
markets.
- Managed a research
project on tax preparers/check cashers and legal statutes in support of the
launch of new technologies.
- Detailed ad
hoc analysis on over 100 Excel spreadsheets in support of ongoing business
needs.
- Provided
remote technical support for ACE ATM/
JTWorks,
Kansas
City, MO
2000-2009
IT
Professional
Responsible for construction and maintenance
of PC’s, web design, IT training and ad hoc IT consultation. This was my small
business which ran concurrent to other positions.
- Built basic
“select” database queries in SQL2005.
- Custom PC
consultation, construction, set up and maintenance.
- Provide one-on-one
software training ranging from Microsoft Office to Adobe Photoshop.
- Web design
and publishing for three small businesses.
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