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Johan Stewart

Colorado Springs, CO 309 (Relocation Possible)

(719) 593-9876 x7001

Johan@aol.com

JohanStewart@yahoo.com

Executive Summary     

            Experienced Non-Manager in Project Management; Data Processing; Data, Business and IT Analysis; Six Sigma (Green Belt); ISO9000 and 2001 Protocols; Research, Software Development and Computer Support with 25 years of Software and Hardware Experience.

Skills Summary

• Perform tests throughout stages of production
• Develop safety procedures to be employed by workers
• Direct activities of workers who operate equipment
• Prepare activity reports for status updates of programs and quality initiatives
• Develop instructional materials and conduct in-service educational programs
• Confer with various staff to discuss project specifications and procedures
• Perform administrative functions and making appropriate decisions as needed
• Present and explain proposals, reports, and findings to management
• Assemble spreadsheets to illustrate technical reports, using computer
• Monitor bug resolution efforts and track successes
• Review software documentation for accuracy, compliance and mitigate risks
• Monitor program performance to ensure efficient and problem-free operations
• Provide technical support during software installation or configuration

Experience

Transcriptionist - Freelance Contractor, Internet Based through Odesk.com (2008 – present)

Help Desk Agent - USPS, Hewlett Packard Corporation, Colorado Springs (2007- 2008)

Process Engineering Technician - Atmel Corporation, Colorado Springs (2001-2007)

Tester/operator - Quantum, Colorado Springs (1999 - 2000)

Education  

Doctorate: Information Assurance                                       Enrolled

Master of Science: Software Engineering                                         Expected 12/2012

Bachelor of Science: Business Administration (Management)           2011

Associate of Science: Computer Science                                         2011

Colorado Technical University; Colorado Springs, CO

Related coursework: C++, UNIX, SQL/Access, Calculus, Discrete Math, Network System Security, A+ Computer Basics, Networking IT Structure and Analysis, Six Sigma Training, Product Development Lifecycle, Object Oriented Design and Coding, Software Program Management/CMMI, Project Management and Risk Management.

                                    USA Security Clearance - Active

Professional Skills/Abilities - Detailed

Program & Project Management

·        Took CAPM practice examination with 80% passing score, qualify for the PMP

·        Wrote the project proposal for temporary work flow during partial shut down and construction

·        Resolved engineering communication issue through use of email scripts and education of engineering personnel of the proper use of Outlook

·        Assisted with project oversight to create new standard materials for measurement

·        Assist with analysis of data collected during several projects and helped develop a plan of correction action statement for the engineering team

·        Create a proposal for new scripts to resolve common help desk issues

·        Team lead for internal audit when product was found with issues and management could not determine source of problem

·        Perform tests throughout stages of production to determine degree of control over variables, including temperature, density and pressure.

·        Develop safety procedures to be employed by workers operating equipment or working in close proximity to on-going chemical reactions.

·        Assist to determine most effective arrangement of operations such as mixing, heat transfer, distillation, and drying.

·        Direct activities of workers who operate electromagnetic equipment.

·        Perform laboratory studies of steps in manufacture of new product and test proposed process in small scale operation.

·        Assist to develop processes to separate components of gases to generate electrical currents using controlled chemical processes.

·        Part of team that designed and planed layout of equipment.

·        Evaluate work activities of technical, service, maintenance, and other personnel.

·        Assist to establish objectives and evaluative operational criteria for units managed.

·        Maintain computerized record management systems to store and process data to produce reports.

·        Review and make recommendations for organizational policies and procedures for the facility.

·        Establish work schedules and assignments for staff according to workload, space and equipment availability.

·        Prepare activity reports to inform management of the status and implementation plans of programs and quality initiatives.

·        Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.

·        Review and analyze facility activities and data to aid planning and to improve service utilization.

·        Develop instructional materials and conduct in-service educational programs.

·        Confer with management, production, and Engineering staff to discuss project specifications and procedures.

·        Coordinate projects making detailed plans to accomplish goals and assisting in directing the integration of technical activities.

·        Analyze technology, resource needs, and market demand, to plan and assess the feasibility of projects.

·        Direct the testing, operation, maintenance, and repair of facilities and equipment.

·        Implement policies, standards and procedures for the engineering and technical work performed in the department.

·        Perform administrative functions such as reviewing and writing reports, enforcing rules and making decisions about the utilization of materials or services.

·        Present and explain proposals, reports, and findings to management.

·        Consult or negotiate with Engineering to prepare project specifications.

·        Set scientific and technical goals within broad outlines provided by top management.

Business Analysis

·        Familiarity with ISO 9000 series requirements

·        Assist with analysis to determine feasibility of obtaining new machinery and using new standards for workflow requirements – decided the current workflow was better

·        Assist with research into common help desk issues in order to determine which issues needed resolution through scripting rather than continue to receive help desk calls – Data Mining

·        Located communications issue within engineering product lifecycle and resolved independently

·        Determined and oversaw best workflow practices for section’s move to new facility

·        Continual process improvement as part of job description and not part of job description

·        Assemble spreadsheets and draw charts and graphs used to illustrate technical reports, using computer.

·        Maintain knowledge and stay abreast of developments in the fields of industrial technology, business and economic theory.

·        Design test plans, scenarios, scripts, or procedures.

·        Test system modifications to prepare for implementation.

·        Document software defects, using a bug tracking system, and report defects to Engineering Product Development Team.

·        Identify, analyze, and document problems with program function.

·        Monitor bug resolution efforts and track successes.

·        Plan test schedules or strategies in accordance with project scope or delivery dates.

·        Create or maintain databases of known test defects.

·        Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

·        Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.

·        Document test procedures to ensure replicability and compliance with standards.

·        Develop or specify standards, methods, or procedures to determine product quality or release readiness.

·        Update automated test scripts to ensure currency.

·        Monitor program performance to ensure efficient and problem-free operations.

·        Conduct software compatibility tests with programs, hardware, operating systems, or network environments.

·        Identify program deviance from standards, and suggest modifications to ensure compliance.

·        Conduct historical analyses of test results.

·        Provide technical support during software installation or configuration.

Software and Technology

·        Expert with Microsoft Office: Word, Excel, Outlook, Access, Visio, fast learner of other Microsoft products

·        Familiar with Microsoft Project and fast learner of other Management software programs

·        Experience using rational databases and SQL queries – mostly inside Access but other programs as well

·        Took CompTIA A+ practice certification exam, proctored, test and practical portions, overall score 90%.

·        Have been telecommuting for over 3 years, from August 2008-present (MRT Babbletype, others)

·        Mid-level educational knowledge of C++, UNIX and HTML code

·        General knowledge of Object Oriented Design theories and techniques

·        General knowledge of good program documentation techniques and reliable in following given protocols and guidelines

·        Often used as a program breaker; keeping detailed records of keystrokes, mouse clicks and other activities occurring when an issue is located or exception thrown during testing

Subject Matter Expert (Help Desk or Technical Support)

·        Assist coworkers with computer hardware issues when requested

·        Membership on the team that re-wrote the process specifications after move to new facility

·        Continue to perform computer maintenance, upgrades, security checks and education of software and installations for friends and family

·        Answer user inquiries regarding computer software or hardware operation to resolve problems.

·        Enter commands and observe system functioning to verify correct operations and detect errors.

·        Install and perform minor repairs to hardware, software, or peripheral equipment, following design specifications.

·        Oversee the daily performance of computer systems.

·        Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

·        Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

·        Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

·        Confer with staff, users, and management to establish requirements system modifications.

·        Train users in the proper use of hardware or software.

·        Refer major hardware or software problems or defective products to vendors or technicians for service.

·        Prepare evaluations of software or hardware and recommend improvements.

·        Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

·        Modify and customize commercial programs for internal needs.

·        Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Back Office Support

·        Completed Medical Transcription education in 2000

·        Perform freelance transcription for several companies from 2005-present including: legal, medical, business/education and focus groups

·        Perform research tasks for internet articles and blogs on a freelance/contract basis

·        Knowledge of most office machines, fast learner of any machines that are not familiar

·        Typing speed 89WMP with 100% accuracy, 10-key 10,000 kph with 98% accuracy, Alphanumeric data entry 12,000 kph with 100% accuracy

·        Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries.

·        Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.

·        Distinguish between homonyms and recognize inconsistencies and mistakes in medical terms, referring to dictionaries, drug references, and other sources on anatomy, physiology, and medicine.

·         Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.

·        Translate medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records.

·        Identify mistakes in reports and check with doctors to obtain the correct information.

·        Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.

·        Produce medical reports, correspondence, records, patient-care information, statistics, medical research, and administrative material.

·        Answer inquiries concerning the progress of medical cases, within the limits of confidentiality laws.

·        Perform a variety of clerical and office tasks, such as handling incoming and outgoing mail, completing and submitting insurance claims, typing, filing, and operating office machines.

·        Decide which information should be included or excluded in reports.

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