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MAYA MAINOR
309 North Sheridan Road, Unit # 21F
Chicago, Illinois 60001
(708) 612-9876 mayamainor@yahoo.com
Profile Summary	Market Development   Highly experienced in consultative selling; assess client’s true needs and expectations, and building lasting professional relationships. Grow and deepen market channels through careful attention to relationship cultivation, leading to exceptional client base development and retention. ­                Process Implementation   Possess a proven ability to anticipate unique requirements or potential roadblocks in all situations.  Continually develop back-up plans to minimize downtime and deliver exceptional results; streamline communication and implementation channels to quickly/effectively meet client and organizational needs. ­ Resource Management   Able to adapt to all emergent situations, directing resources where required to meet goals. Maintain well organized teams, cross training all staff to be the most effective. Cultivate awareness and self actualization of personnel, building increased investment in operations by all staff.
PROFESSIONAL EXPERIENCE FIRST  MERIT  BANK  (FORMERLY  MIDWEST  BANK) Chicago, Illinois 2006 to Present                 Vice President / Branch Manager                 Oversee branch operations, services and human resource functions.  Establish and develop relationships with small business owners and Chamber of Commerce members; facilitate commercial loans.  Generate P&L reports, monitoring adherence to budgetary expectations.  Maintain General Ledger.  Prepare schedules and control payroll costs.  Recruit, train and supervise staff (Assistant Manager, Senior Personal Banker, Teller Supervision and Associates).  Provide coaching and development; promote cross-selling and referral efforts.  Implement incentives to achieve performance goals.  Ensure regulatory and procedural compliance.  Foster awareness of fraud and security issues.  Lead monthly supervisor and staff meetings.  Report developments to Senior Vice President of Retail Banking.     Highlights ◊        Consistently receive outstanding performance appraisals.  ◊        One out of 26 branches to receive perfect audit (2009). ◊        Exceeded revenue goal in Pulaski Branch; generated $13, 660, 634 in core deposits from $12, 131,149 (2009). ◊        Exceeded Consumer Loan goal of $500,000; generated $605.897 (2009). ◊        Rank near top of Mystery Shop scores; average score of 94.33%, versus goal of 85%. ◊        Ranked 5th place among 29 branches; nearly tripled production within one year. ◊        Generated $1.8 million in new small business loans since point of hire. ◊        Motivated Personal Banker toward recognition as among company’s top ten performers for ten consecutive months. ◊        Led bank toward ranking as number two in district for Teller referrals. CHASE  BANK           Chicago, Illinois 2005 to 2006 Assistant Vice President / Branch Manager Coordinated all branch personal banking, lending, customer, teller, and ATM services.  Interacted with customers; developed customer-specific initiatives.  Generated P&L reports.  Facilitated staff awareness of fraud and other concerns.  Hired, trained and evaluated staff.  Prepared schedules and processed payroll.  Set and achieved productivity goals.  Developed staff with leadership potential.  Drove service quality and referral rate.  Oversaw reconciliation procedures for tellers.  Ensured compliance with security policies and industry regulations.                 Highlights ◊         Passed audit of daily operations through demonstrating adherence to bank procedures and policies to minimize loss. ◊         Opened multiple business accounts; optimized cross-selling opportunities ◊         through partnership with ADP payroll services. ◊         Achieved $500,000 in annuity investments within first three months of 2006,                              meeting investment goal for entire year. ◊         Received perfect score in December 2005 Mystery Shopper evaluation of customer service, promotion of additional products and appearance of location. ◊         Directed department in achieving goals for new checking and savings accounts. ◊         Led tellers in offering 34 referrals for additional banking services in January and 24 in February ◊         Facilitated internal promotions of Sales and Services Associate to Assistant Branch Manager and Merchant Teller to Sales and Services Associate. ◊         Organized and oversaw successful homebuyers’ seminar, eliciting considerable mortgage business for branch. SHOREBANK             Chicago, Illinois 2002 to 2005        Branch Manager                 Supervised operations and coordinated banking services.  Interacted with customers to assess needs.  Generated and implemented promotional initiatives.  Monitored financial reports.  Delegated fraud alert distribution responsibilities.  Supervised 15 to 20 employees; implemented training programs.  Generated schedules and assessed staff performance.  Standardized end-of-the-day procedures.  Ensured compliance with corporate security policies as well as industry and government regulations.   Highlights ◊         Formally recognized by the CEO for attaining and maintaining company-wide #1                        status in customer service and satisfaction (2004 to 2005). ◊         Increased branch customer satisfaction levels by more than 10% (2004). ◊         Achieved a Net Deposit Growth factor of 200%: 2004 - 2nd, 3rd, and 4th quarters. ◊         Managed $1.5 million in net deposits (4Q 2004 ). ◊         Minimized operating losses (less than $1000) by developing and implementing effective training and communication programs (2004). ◊         Attained a company low average teller mistake level of 1.13 (2004). ◊         Met or exceeded all expense control goals (2004 to 2005). ◊         Hired as an Assistant Branch Manager; promoted to Manager (4Q 2003). BANKFINANCIAL      Hazel Crest, Illinois 2000 to 2002                 Branch Manager                 Possessed P&L responsibilities for one of company’s top producing branches.  Managed banking services.  Hired and supervised in all departments.  Administered quality control and payroll budgets.  Enforced customer policies.  Directed commercial account sales, cash management, accounting, currency distribution and branch audits.  Ensured compliance with security policies and industry regulations.                 Highlights ◊         Streamlined work flow, implemented team meetings, and rejuvenated morale. ◊         Achieved Branch of the Quarter: 2000  -4th quarter; the first time in company history that a single branch led in all categories. ◊         Ranked #1 in branch referrals with five of the top nine sales people (top three). ◊         Directed the top three sales people: the Salesperson of the Quarter, Referrer of the Quarter, and the Teller of the Quarter. ◊         Improved customer satisfaction levels and mystery shop ratings; significantly reduced drive-through wait time. TCF  NATIONAL  BANK             Franklin Park, Illinois 1999                 Branch Manager                 Oversaw service and operations.  Coached and motivated staff.  Set time/cost-effective schedules.  Implemented promotional strategies; led sales meetings.   Grew business through outside commercial sales; opened and serviced business, professional and institutional accounts.  Reconciled ledgers, conducted branch audits and balanced vault.  Delivered policy and procedural training.  Ensured regulatory compliance. Highlights ◊         Improved branch image, service and performance; brought branch ranking to #8 of 103 in 2 month’s time (ranked #89 in 12/98). ◊         Achieved 200% of sales goals, and 112% of savings goals in just three months at a branch that had not met goals for a year. HARRIS  BANK          Country Club Hills, Illinois 1996 to 1998                 Assistant Branch Manager                 Managed service and operations; accountable for performance in manager’s absence.  Supervised staff.  Prepared for internal audits.  Instrumental in loan sales and service, including first mortgages, home equity loans and letters of credit.  Initiated networking and marketing efforts.  Promoted after hiring as Personal Banker. Highlights ◊         Ranked 4th in sales among Assistant Managers in the Harris system (47 total). ◊         Achieved #1 ranking in annual average branch sales. ◊         Played a key role in increasing total deposits by approximately 5% (1998). SAVINGS  OF  AMERICA            Oak Lawn, Illinois 1989 to 1994                 Senior Savings Counselor                 Advised customers on bank products (loans, lines of credit, mortgages, IRAs, KEOUGHs, etc.).  Opened and serviced accounts.  Held supervisory responsibilities in manager’s absence.  Gained knowledge of Power of Attorney and Living Trusts.  Processed domestic and international coupons, bonds and wire transfers.   EDUCATION DEPAUL  UNIVERSITY Chicago, Illinois                                                 Bachelor of Science in Business Administration            (projected) 2011                                                                 Concentration: Management NORTHWESTERN  BUSINESS  COLLEGE  Hickory Hills, Illinois                                                 Associate of Arts in Business Management    2002

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