Bank Branch Teller Resume Format in Word Free Download

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ZEEBA MAPANGWA-ZINGUNZI

124 PROSPECT PARK, P.O GRANITISIDE                                             MOBILE: +263 787 787 012/ +263 787 787 154

HARARE ,ZIMBABWE

DATE OF BIRTH:  19 APRIL 1987                                                               Email: zeeba@gmail.com

An extremely motivated and resourceful lady, with over eight years of working experience in the financial sector occupying various positions, showing pride in the services delivered. I am a graduate in BSc Banking &Finance, holding LCCI Marketing Diploma and currently pursuing level three of the Institute of Bankers Zimbabwe (IOBZ). I am confident in communicating with a wide range of people from different backgrounds. Able to contribute well to any team and communicating with the managers, articulate and have a passion for the work I do.  Showing willingness to provide high standards consistently and possesses a good work ethic, prepared to take on various tasks and always doing my best. I am a sociable person, who works well alongside others and easy to get along with. I have proved these skills through my career in reception, enquiries desk, handling cash and motivating colleagues. I am also willing to take on any training necessary to enable me to carry out my work efficiently and prepare me for any promotion.

OBJECTIVES

Looking for an opportunity to progress my career, develop my skills in the financial or any sector positioning myself where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name, in order for me to continue doing my best for an organisation that takes pride in its staff.

SPECIAL SKILLS & KNOWLEDGE

• Disseminate Instructions	•Good numerical skills	•Customer Service
•Crisis Management	•Decision Making	•Problem Solving

HIGHLIGHTS OF QUALIFICATIONS

• Excellent communication and customer service skills
• Great attention to detail along with ability to follow given instructions
• Ability to work efficiently as part of a team as well as individually with minimal supervision
• Solid time management skills with proven ability to function well under pressure
• Highly skilled in cashing checks, accepting deposits and loan payments, and processing withdrawals

EMPLOYMENT HISTORY

Branch Teller

ECOBANK                                                                                                        07/2016- Present

·Greeted all customers as they entered the banking hall and thanked them as they left.

·Processed customer deposits, rtgs ,transfers and withdrawals as requested and retrieved account information.

·Referred customers to other bank staff for different types of transaction requests.

·Cashed remittance transactions and made customer withdrawals.

·Efficiently counted money  and performed end-of-shift drawer counts and reconciliations.

·Reported all issues immediately to supervisor

AFRASIA BANK, FEBRUARY 2007 – February 2015 (Bank Closed)

Customer Care Officer                                                                                                     3/2012-02/2015

· Responding promptly to customer enquiries in person or via telephone, letter, and email – always in a professional & efficient manner.

· Processing orders, forms, applications and requests for information.

· Dealing efficiently with questions and queries from customers.

· Keeping up to date with all the company's products, services and procedures.

· Directing requests and unresolved issues to other colleagues.

· Promoting the company’s products and services to customers.

Teller                                                                                                                            04/2010-02/2012

Responsibilities

Receiving & processing all incoming payments; wire transfers, cheques (including foreign currency), bank drafts. Also handling all Cashier related enquiries from clients either in person, by phone, email or written correspondence.

Duties:

  ·Daily cash and cheque handling including foreign payments.

  ·Ensuring that the tills balance up at the end of the day.

  ·Opened new customer accounts and closed existing accounts at customer request.

  ·Provided customer assistance with balance detail and other inquiries.

  ·Supervising (effectively) all the tellers.

  ·Handled all customer complaints and issues with high professional courtesy.

  ·Cashed checks and processed deposits upon balance and signature verifications.

  ·Maintain and balance cash drawer.

 Imports/Banking Clerk                                                                                               01/2007-03/2010

Responsibilities

•          Carry out duties of an imports clerk.

•          Held several positions which include:

1.        Treasury

2.        ATM and Vault custodian,

3.        Cashier and Data Capturing

4.        Liaising with the Reserve Bank of Zimbabwe in banking issues

•          Processing bank drafts, foreign cash payments, incoming and outgoing telegraphic transfers.

•          Checking conformity of import documents with exchange control regulations and processing applications where necessary to the Reserve Bank of Zimbabwe.

•          Attending to internal and external customer queries

EDUCATION

  • 6 GCSEs including English and Mathematics

  •  Certificate & Intermediate level of IOBZ

  •  Degree in BSc Banking & Finance

  •  Diploma in Marketing (LCCI

COMPUTER LITERACY

   ·Word – Processors: Microsoft Word

   ·Operating Systems: Microsoft Windows 2000 , XP ,Unix

   ·Spreadsheets:  Microsoft  Excel

ADDITIONAL INFORMATION

    ·Passport Number            : CN123123

    ·Drivers Licence Number: 1421123LB

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