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Zoe Palma
25 410th
St
Nerstrand MN, 55053
(507) 621-9876
zoe.joshua@yahoo.com
Objective: A Network Systems and Data
Communications Analyst position utilizing my skills in the Networking and
Information Technology Systems field.
Accomplishments:
Computers
Ÿ Work well in a high pressure environment.
Ÿ Well-organized and efficient.
Ÿ Strong training skills.
Ÿ Skilled with computer systems and software.
Ÿ Skilled at organizing complex projects,
defining project priorities, and delegating tasks.
Ÿ Skilled at encouraging others and developing
rapport.
Ÿ Self-motivated and assertive.
Ÿ Quickly learn procedures and methods.
Ÿ Professional demeanor.
Ÿ Organized and efficient
Military
Ÿ Work well in a high pressure environment.
Ÿ Well-organized and efficient.
Ÿ Strong training skills.
Ÿ Skilled with computer systems and software.
Ÿ Skilled at organizing complex projects,
defining project priorities, and delegating tasks.
Ÿ Skilled at encouraging others and developing
rapport.
Ÿ Self-starting, goal-oriented strategist
whose confidence, perseverance and vision promote success.
Ÿ Self-motivated and assertive.
Ÿ Quickly learn procedures and methods.
Ÿ Proven record of working within a budget.
Ÿ Major strengths in planning, problem solving
and communication.
Ÿ Organized and efficient.
Ÿ Honest, friendly, outstanding communication
skills.
Experience: Manpower Professional (TCHEK) Eden
Prairie, MN
Level 1 Helpdesk
Analyst 10/16/2010 to present
Ÿ Assisted 250 internal and 10,000 external
users with daily operations regarding computers, printers, phones, and card
readers.
Ÿ Setup printers in a network environment to
be utilized by every internal user based solely on user security policies.
Ÿ Setup desktops and laptops to be utilized on
the network via LAN and VPN.
Ÿ Maintained an inventory of parts and new
computers for the seamless deployment to new users.
Ÿ Researched new technology and implemented it
and recommended its implementation.
Ÿ Trained management teams in minor
troubleshooting to determine escalation to helpdesk.
Ÿ Maintained logs related to network functions,
as well as maintenance, repair, and inventory records.
Ÿ Conferred with management to solve existing
system problems and implement future resolutions.
Ÿ Diagnosed hardware and software problems,
and replaced defective components.
Ÿ Maintained and administered computer
networks and related computing environments, including computer hardware,
systems software, applications software, and all configurations.
Ÿ Structured and maintained a dual network
environment (secure and public).
Ÿ Configured, and tested computer hardware,
networking software and operating system software to offer the best performance
options to for any specific job.
Ÿ Recommended changes to improve systems and
network configurations, and determined hardware and software requirements
related to such changes.
Ÿ Gathered data pertaining to customer needs,
and used the information to identify, predict, interpret, and evaluate system
and network requirements.
Ÿ Responsible for all systems within the
network.
Manpower
Professional (Best Buy) Richfield,
MN
Level 3 Deployment
Operations HD 09/26/2010 to 10/03/2010
Ÿ Assist technicians
with setup and configuration of all machines in compliance with Best Buy's best
practices.
Ÿ Use Time
Management to assist technicians onsite in a reasonable and efficient manner.
Ÿ Assist Best Buy
with rollout of new machines; POS, Workstations, Switches, and Servers.
Ÿ Assisted with the
creation of Helpdesk DB for Business as usual Helpdesk.
Ÿ Trained officers and staff in minor
troubleshooting and repair.
Ÿ Assisted and
coordinated with project management team to make sure each rollout was smooth
and cost efficient.
Minnesota National
Guard Bloomington,
MN
Network and
Computer Systems Administrator 01/06/06
to present
Ÿ Analyzed equipment performance records in
order to determine the need for repair and replacement.
Ÿ Planned, coordinated, and implemented
network security measures in order to protect data, software, and hardware.
Ÿ Was instrumental in the operation of the
Battalion TOC.
Ÿ Maintained an inventory of parts for
emergency repairs.
Ÿ Researched new technology and implemented it
and recommended its implementation.
Ÿ Trained officers and staff in minor
troubleshooting and repair.
Ÿ Maintained logs related to network
functions, as well as maintenance and repair records.
Ÿ Conferred with network users about how to
solve existing system problems.
Ÿ Diagnosed hardware and software problems,
and replaced defective components.
Ÿ Maintained and administered computer
networks and related computing environments, including computer hardware,
systems software, applications software, and all configurations.
Ÿ Structured and maintained a dual network
environment.
Ÿ Operated master consoles in order to monitor
the performance of computer systems and networks, and to coordinate computer
network access and use.
Ÿ Configured, and tested computer hardware,
networking software and operating system software.
Ÿ Efficiently performed routine network
startup and shutdown procedures, and maintained control records.
Ÿ Served as the Network Admin for the
Battalion.
Ÿ Recommended changes to improve systems and
network configurations, and determined hardware and software requirements
related to such changes.
Ÿ Restructured and improved the networking
side of battalion operations.
Ÿ Gathered data pertaining to customer needs,
and used the information to identify, predict, interpret, and evaluate system
and network requirements.
Ÿ Monitored network performance in order to
determine whether adjustments needed to be made, and to determine where changes
will need to be made in the future.
Ÿ Prioritized written and telephone requests
for hardware and software assistance.
Ÿ Trained people in computer system use.
Ÿ Researched and recommended the need for a
server in this type of environment.
Eastgate Farms Northfield,
MN
Assistant
Manager 10/08/08
to present
McQuay
International Faribault,
MN
Material
Handler 08/01/2007
to 02/17/2008
Wal-Mart Faribault,
MN
Department
Manager 04/2007
to 08/2007
ACS Mankato,
MN
Internet
Support Specialist 08/2005 to
12/2005
Wausau Supply Lakeville,
MN
Forklift
Operator 08/2004 to
08/2005
McClane MN Northfield,
MN
Forklift Operator 08/2003
to 06/2004
Menards Dundas,
MN
Load Builder/Customer Service 03/2003
to 08/2003
IBM (Manpower Professional)
Rochester,
MN
User Support Specialist 11/2002
to 03/2003
IBM (via ARC) Minneapolis,
MN
Help Desk Analyst 03/2002
to 11/2002
Lutheran
Brotherhood Minneapolis,
MN
Field Computer Specialist 08/2001
to 12/2001
Education: Medford Senior High School Medford,
MN
GED 1999
Brown College Mendota
Heights, MN
PC/LAN 2001
Tobyhanna Army
Depot Tobyhanna,
PA
25B (information Technology Specialist) 2010
Awards: I have received an Army Achievement
Medal for my expertise in the networking field and for assisting the Battalion
in putting this knowledge to use for them.
License: A+ Certified
Security: Secret Security clearance (from
May 8 2008 through May 8 2018)
References: Available upon request
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