Sample Template Example of Beautiful Excellent Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & 8 Years Work Experience for IT Engineer Application Support Administration Experienced Professional in Word / Doc / Pdf Free Download
CAREER SNAPSHOT Total Experience 8.0 Years
Application administrator in NCR corporation, Gurgaon.
· Working on
Retail Gateway (NCR’s remote monitoring system) that handles new Customers.
Gathering new customer data and configuring the test system for them.
Migrating customers to production system once successful testing completed
and as well monitoring of customer device alerts (POS and Self Checkout
Terminals) on hardware faults for help desk resolve.
·
Worked on
Retail gateway administrator which handles User Administration and Auditing.
Adding, configuring and removing user access. Reporting user activity every
quarter and removing inactive and ineligible users.
·
Worked on IMAC activities and reporting
which handles Move, add, Change, Gathering, reformatting and translating
customer equipment data to add to, change or remove from test and live
databases and providing regular and ad hoc reports on customer equipment
inventory, configuration and customer activity.
|
April 2012
– Till Now
|
Support Engineer, Wipro InfoTech (progressive) at Genpact
Client, Gurgaon.
·
Worked with team which handles the current toolset defined
for each work station within the organization as well as deployment, issuing
and management of Operating Systems, hardware and software to all enterprise
workstations.
|
July 2011 – Apr 2012
(9 months)
|
IT support Engineer,
Arshya Global Financial Ghaziabad
·
Worked with team which handles Desktop operating systems,
and Microsoft Exchange environment plus general maintenance of all
IT-related hardware/software. The
position provides exposure to a broad range of IT-related projects and
activities.
|
July 2009- June 2011
(2 years)
|
TECHNICAL SKILL SET
Tools:
Infrastructure monitoring and incident
management SQL Developer,, Service now ticketing tool, Microsoft Office , BMC
remedy and cadre ticketing tool
|
Reporting:
Crystal reports and MS Excel for reporting
and MS access for getting data.
|
Operating systems:
Windows,
Linux.
|
Database:
Oracle SQL plus
|
OTHER DISTINCTIONS
·
Member of Computer society of India.
·
Member
of Nectar Group in NCR Corporation Gurgaon.
|
MAJOR PROJECTS
1. NCR Corporation – Self service
machines for Retail
Project
|
Retail Gateway (NCR’s remote monitoring
system), Retail administration and
Reporting
|
Period
|
April
2012 to till date.
|
Description
|
·
New
Customers. Gathering new customer data and configuring the test systemfor
them. Migrating customers to production system once successful testing completed.
·
Migration.
Migrating customers between servers to balance server load andimprove
performance and reliability.
·
Performing
reconciliations between customer-held data and live database.
·
Working
with customer and account team to resolve omissions and errors.
·
Analyzing
log files to capture non-standard events and compiling list of actionsto
correct data.
·
Move,
add, Change, Gathering, reformatting and translating customer equipment
data to add to, change or remove from test and live databases.
·
User
Administration and Auditing. Adding, configuring and removing useraccess.
Reporting user activity every quarter and removing inactive andineligible
users.
·
Reporting.
Providing regular and ad hoc reports on customer equipmentinventory,
configuration and customer activity.
·
Monitoring
of customer device alerts (POS and Self Checkout Terminals) onhardware
faults for help desk resolve.
·
On-boarding
new customers to the NCR Gasper system for remote monitoring.
|
Role
|
Application
administrator
|
Solution Environment
|
EDW data
sent by customer , Gasper
|
Tools
|
Remedy
(NCR Help Desk Agents)
|
2. Wipro InfoTech on Genpact
client– Support Engineer
Project
|
Genpact Client
|
Period
|
July
2011 to April 2012.
|
Description
|
·
Loading
Different Operating Systems on the computers & their Maintenance.
·
Backup
and restore.
·
Provide
investigation, diagnosis, resolution and recovery for hardware/software
problems. When unable to resolve, escalate to second or third level in
accordance with Help Desk escalation processes.
·
Maintain
overall ownership of user’s issue & service ensuring that they receive
resolution within a reasonable timeframe.
·
Provide
initial assessment of urgency and business impact on all support calls.
·
Manage
service requests, software installations, new computer setups, upgrades,
etc.
·
Record
incident resolutions in the Help Desk tool.
·
Provide
enhancement request feedback to IT regarding technology environment and
customer needs through the defined processes.
·
Support
the following technologies: Microsoft Office 2007 products – Outlook, Word,
Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers,
networked copiers, NIC’s, basic LAN/WAN connectivity and others as
assigned.
·
Monitor
daily backups.
·
Ability
to work independently and in a team environment.
·
Ability
to communicate well with internal and external contacts.
|
Role
|
Supporting
Genpact users
|
Tool
|
Cadre
3.0
|
3.
Arshya Global Finances– Support Engineer
Project
|
Arshya Global Finances
|
Period
|
July 2009 till June 2011
|
Description
|
·
Support
and maintain MS Server/Desktops and MS Exchange
·
Setting
up and configuring new laptops and desktops
·
Install
authorized software to laptops and desktops
·
Ensuring
security and upgrades are applied and kept up to date on desktops and laptops
·
Antivirus
installation to all desktops and laptops
·
Fault-finding
to laptops and desktops
·
Reporting
faults and maintaining logs on servers, desktops and laptops
·
Completing
internal user moves including phones
·
Patching
of network and phones
|
Role
|
IT
Support
|
Tool
|
Remedy
|
|
-------------------------------------------------------- ACADEMIC
PROFILE ---------------------------------------------------------
SCORES
Course
|
ear
|
University/Board
|
Aggregate Marks
|
B.Tech
|
2009
|
Punjab technical university,
Pune
|
68%
|
12th
Std
|
2005
|
LJNKS, HP university
|
60%
|
10th Std.
|
2003
|
DAV public school, CBSE
|
63 %
|
PROJECTS
·
Worked on the project student information system in which it displays
the information of users in the college.
·
Worked on the project distance learning education in which student who
is not willing to join course for full time due to some personal problem. They
can join course from their home and able to clear exam online.
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