layout of a cv

Sample Template Example of Professional Curriculum Vitae / Resume / CV Format with Career Objective for BA with 11+Years Work Experience in Word / Doc / Pdf Free Download

ANJU SIROHHI

Seeking Middle Level assignments in Project Execution / Incident Management / Service Desk Operations Management / IT Security /Customer Relationship Management with the frontline organization of repute preferably in IT / ITES Industry other Social media Related Industries as well

~ CAREER SNAPSHOT ~

A professional with over 11+ years of experience Industry Verticals, 6+ Years exp in IT & Client Servicing , Operations Management, Process Management, Schedule Management, Team Management in the IT Industry Etc. Presently Working as Senior Systems IT Analyst / Server Engineer with HH Associates (U.K),Mumbai, India Branch .Currently handling a team of 4 Engineers L1 and L2 respectively, Implementing New Technologies and Projects related to IT and as per Client requirements
,Client Servicing and implementing the projects through ITIL and other methodologies and handling International Vendor Management Worldwide and Asia Pacific .Also part of the Management Team taking decisions for new technology implementations and handling External Client Relations for worldwide offices, i also handle Security Incidents, Threat Responses, Cyber Security Investigation issues ,Compliances ,System Administrations within the company IT and if reported by third party clients across the globe by co-coordinating with various teams.

Professional Synopsis

Service Support                                              Third Party Management                                                                                                                    People Management

Service Improvement                                                 Service Reviews and accountability

ITIL Processes

Incident Management                                     LAN/ WAN Troubleshooting & Maintenance   ClientManagement

Vendor Management                                       Technical Support                                                                                                                               Process Management

IT Security                                                        IT Laws and Policies, IT Threats etc.

Areas of Expertise

Client Servicing

Assisted Clients worldwide with various implementations of projects on Technical aspects, attending conference calls with clients worldwide , understanding client requirements, Plan layouts, Budgeting etc,

Ä Project Management

-                Planning and analysing entire IT operations along with establishing of short / long term budgets for the preparation of IT blueprint for the organization.

-                Implementing IT project plans within budgets and designing the complete infrastructure.

-                Managing process vision & design, enhancement strategy and transition strategy.

-                Overseeing ITIL Process including Asset Management, Service Level Management, Issues Management, Configuration Management, Risk Management, Scope Change Management, Communications Management, Release Level Management, etc.

-            i also handle Security Incidents, Threat Responses, Cyber Security Investigation issues ,Compliances ,System Administrations within the company IT and if reported by third party clients across the globe by co-coordinating with various teams.

-                 

Ä Infrastructure Development

-                Addressing infrastructure requirements for the growing business needs.

Ä Mobile Device Management

-                Planning and analysing entire IT operations along with establishing of short / long term budgets for the preparation of IT blueprint for usage of Mobiles. Smart Phones, Mobile Device Management, Cloud Services etc.

-                Implementing new setups for Satellite and Smart, Touch Screen phones, handhelds PDA’s Blackberries, IPhones’ Etc.

Worked on all Smart Phones, especially Android, Blackberry, Symbian, iPhone, ipad, Tablets, Blackberry Phones, Windows Mobile OS, have done extensive troubleshooting on Blackberry and Symbian devices and working on Blackberry server version 5.0, troubleshooting includes server rebooting, server issues, pushing softwares from server end to devices etc., Handling device related issues with Blackberry phone, emails not working on a device, Android based software device issues, Symbian software and java issues with mainly Nokia phones

~ PROFICIENCY FORTE ~

Þ       IT Service Management: Ensuring the best possible levels of Service Quality and availability are maintained through constant review, feedback and documentation mechanism. Act as an interface between Service Delivery Managers and respective Account Leads & Project Managers.

Þ       Service Desk Operations Management: Process Definition for Incident/Problem management by mapping client requirement and on-going issues. Coordinating & implementing and processes in line with the guidelines specified by the client. Chairing Conference and meetings for Service Reviews.

Þ       Capacity Management: Understanding the demands being made currently on both network & server front, predicting changes over time, to address the capacity requirement proactively. Working with tools like OP Manager & Net flow Analyser for matching the requirements on a periodic basis.

Þ       Customer Relationship Management: Resolving operational issues as well as implementing new process & procedural changes. Maintaining cordial relations with customers to sustain the profitability of the business. Handling customer grievances and resolving issues.

Þ       Quality Operations: Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the quality standards and work processes and thus managing cost-effective operations.

Þ       People Management, Training & Development: Promoting a spirit of cooperation between team members. Creating and developing a positive working environment to enhance productivity through personal impact by way of devotionals & team meetings.

Þ       Performance Management: Using Goal setting tools like S.M.A.R.T. and Hosting Planning, applying top down approach to meet customer expectations and ensuring Service Delivery according to agrees SOW & SLA.

Þ       Vendor Management: Handling International Vendor Management for Company’s Worldwide and Asia Pacific Offices co-ordinating with multiple vendors and client sites throughout the world and Ensuring proper vendor coordination for getting services deliverables delivered.

Þ       IT Budgeting: Budgeting for New commercials and renewals for Services.

~ PROFESSIONAL DOMAIN SKILL SET ~

Þ       IT Infrastructure Management

Þ    Complete Hardware/Software support.

Þ    MS SharePoint Management for Documentation

Þ    Antivirus Management.

Þ    Desk Side and Network Management.

Þ    Incident/Problem Management

Þ    ITIL Best practice implementation

Þ    Helpdesk Operations Management.

Þ    Windows Server Environment, RAID, Operating system/ Software Installation.

Þ    Network/ Antivirus Management.

Þ    Handling Exchange, Active Directory, Making New Users, Permissions Etc.

Þ    Handling Blackberry server troubleshooting, device based troubleshooting for all devices

Þ       TECHNICAL HELPDESK

Þ    Complete Support for Information Technology

Þ    Level 1,Level 2 and Level 3 Escalation Desk

~ OCCUPATIONAL SCAN WITH THE ATTAINMENTS ~

Since OCT'08               Senior Systems Engineer / Server Administrator with HH Associates UK, Mumbai, India Branch [IT Infrastructure Solution provider supporting around 500 customers around 40 countries across the world

Job Profile

Þ       Complete IT infrastructure requirements management, Disaster Recovery Centre Design and Management for business organizations in different domains.

Þ       Mentoring Project leaders within span of control for ramping up along the performance curve through one-o-one skips and appraisal reviews.

Þ       Responsibility for delivery of all projects in terms of meeting the defined SLAs, Vendor Management and 24x5 Operations Management

Þ       Handling Complete IT with the help of a Senior Services Manager and 4 Engineers L1 and L2 respectively and  Team Lead

Þ       Ensuring process adherence and continuous improvement through implementation of ITIL best practices as applicable on different projects.

Þ       Implementing Data Centre Management framework / standards, ensuring high uptime of setup through Managing mission critical real time applications in high availability mode

Þ       Focus on Productivity, ROI and TCO for all systems through a quality conscious approach.

Þ       Bringing uniformity in service delivery across all supported Managed Service customers through implementing quality procedures, process & documentation methodology.

Þ       Planning, strategizing and overseeing the selection and maintenance of appropriate software, hardware and network technologies.

Þ       Liaison with vendors of hardware, software and Internet service providers. Counselling the top management of customers about the road map in Information Technology.

Þ       Handling International Vendor Management for HH Worldwide Offices and in Asia Pacific with Multiple Vendors and Team Sites.Þ        

Aug '07 - Oct'08                      Technical Associate with Bank Of America, Mumbai

Job Profile

Worked as  an Associate in Formerly CFC Countrywide International which Bank Of America now   for the internal IT helpdesk for internal CFC employees(Now Bank Of America) worldwide since August,2007 supporting LAN,WAN, Basic Networking issues, PDA's  basic support, including Citrix server environment  and a host of other servers related to business applications in the company, Controlling span of 24*7 support and customers all over the world and to IT  helpdesk for a Business organization maintaining around 50-65 internal departments through various sites etc.      

Feb '06 - Aug'07               Help Desk Engineer with Stream International Ltd, Mumbai

                                            Job Profile

Worked as a Senior C.R.A for Stream International in Technical support for HP printers and Complete troubleshooting for the B2B customers, Also handled technical Interviews, Training the new Teams for the Production (Operations) Floor, Worked with British Telecom Team along with HP Teams and co-coordinating with them in U.K, have worked in all the 3 major areas I;E: U.S, U.K and AUSTRALIAN markets respectively

Nov '03 - Feb'06               Support Help Desk with Sitel India Pvt Ltd, Mumbai

                                            Job Profile

Worked as a Customer Service Professional in SITEL INDIA Pvt Ltd in AOL US WINTECH VOICE and MACTECH for MACINTOSH PC'S project providing technical support. for 13months and also worked for Dell and Gateway Computers, providing hardware technical support for Higher End Desktops and Laptops to U.S customers as well

Nov '01 - Nov'03               Guest Service Associate/Bar Associate with Hotel JW Marriott,

                                            Job Profile

Hotel JW Marriott Juhu as a Guest Service Associate handling the Hotel Lobby and the Checking counter and As a Bar Associate, taking care of all the 7 Bars in the Hotel premises reporting to the Assistant Restaurant and the Lobby Manager respectively

~ ACADEMICS & Professional Qualification  ~

B.A from I.G.N.O.U.

                                    2010

ITIL Foundation V3

M.C.P

Lean Six Sigma White Belt Certified from Kinduz, Hyderabad

Have Attended A+ Certification in Hardware

Diploma in Cyber Laws from Asian School of Cyber Laws, Pune

Have Attended 3 Corporate Leadership Trainings in Bank of America

Knowledge of Cloud Computing and Virtualization Trends

     

VMware and Citrix technologies

SCSM, SCCM, DPM,

Have Full knowledge of MAC Systems and troubleshooting, Exchange /AD troubleshooting

Blackberry Server based troubleshooting including device based issues for any blackberry device supported

~ PERSONAL DETAILS ~

NAME                                      ANJU. SIROHHI

Father's Name            :            Sujit .Singh .

Date of Birth                :           9^th July. 1985

Address                       :           Mumbai                                                                       

Sex                              :           Female                       

Marital Status              :           Unmarried

Nationality                    :           Indian

[Anju Sirohhi]

Download Resume Format