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VINEETA
TIWARI
Contact No.: +91-9876543210
~ E-Mail: vineetatiwari@rediffmail.com
EXECUTIVE
SUMMARY
q
Responsible for Making Channel Partners and Design and execution
of innovative, rich media campaigns.
q
Responsible for developing integrated
marketing campaigns for partner recruitment, demand and lead generation.
q
Manage
direct & indirect resources to ensure that objectives are met.
q
3
years of
rich experience in Branch Administration, Audits and Reconciliation, Customer
Service and Operations.
q
Expertise in managing
operations with key focus on optimal utilization of resources with result
oriented record of streamlining the working transactions and enhanced
operational effectiveness.
q
Responsible for Branch
Budgeting, Vendor Payments, Cash Handling, Supervising Teller Counter, Clearing
etc.
q
Possesses
sound abilities in handling administrative activities
in co-ordination with the various departments and ensuring the authenticity and
accuracy of the transactions recorded.
q
Effective
communicator with a remarkable ability to interact with internal and external
clients by offering courteous, efficient and helpful service.
EXPERIENCE
CHRONOLOGY
July-13 till Date with
Collage Group Infra. Pvt. Ltd as Assistant
Manager (Channel Marketing)
Nov’ 10–Oct2012 with Axis Bank Ltd., as
Assistant Manager Operations (Retail Branch Banking)
Sep’ 09 – Nov’ 10 with HDFC
Bank Ltd., as Personal Banker (Retail Branch Banking)
Key
Result Areas:
Branch
Administration
q Ensuring
that the complete authenticity and accuracy while recording the transactions,
expenses, vouchers, etc. as per Delegated Authority.
q Maintaining
branch records &controlling the branch operations reviewing, tracking,
monitoring the records and ensuring resolution of the compliant in accordance
with the rules, processes & guidelines of and statutory requirements.
q Assisting
in development and rollout of risk assessment frameworks and processes and streamlining
& enhancing the systems to achieve maximum efficiency in various
operations.
Operations
Management
q Delivering
cost-effective, quality service in order to retain customers and facilitating
the HO functions that require implementation of initiatives at branches; for HO
functions seeking feedback, MIS, etc from the branch.
q Handling
operational part of the process involving decision making and nurturing
leadership quality.
q Branch
Audit and ATM Reconciliation.
q Processing
Clearing related operations.
q Preparing
documents as per the requirements & maintaining confidential work
reports/legal documents.
q Processing
all Forex Related transactions & handling queries.
q Processing
all Teller related operations.
q Applying
clean note policy advised by RBI.
Client
Relationship Management
q Managing
customer centric operations, forwarding customer instructions to the concerned
department & ensuring customer satisfaction by achieving delivery &
service quality norms.
q Maintaining
healthy & cordial relationships with the institutional/ corporate clients
for expanding business & resolving the queries & complaints for high
customer satisfaction.
q Daily
monitoring the escalated mails querying the reasons for escalations and
ensuring that timely and correct resolutions are sent to customers.
Team Management:
q Recruiting, mentoring, training and development of the
field functionaries to ensure understanding the process,
documentation, regulations, etc.
q Creating and sustaining a dynamic environment that fosters the development
opportunities and motivates the high performance amongst the team members.
ACADEMIC
CREDENTIALS
q M.B.A.
in Finance from ICFAI Business School, Chandigarh in 2009.
q BBA
from with I.B.M (Kanpur University), Kanpur in
2007 with 1st Division Marks.
q 12th from Dr. Virendra Swaroop
Sr. Sec. School, Kanpur
(UP Board) in 2004 with 1st Division Marks.
IT
FORTE
q Well versed FINACLE, FINWARE, HOST and Ms-Office.
PERSONAL
DOSSIER
Date
of Birth: 23rd September 19890
Languages
Known: English and Hindi
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