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Niteen
Shukla
+91 9876543210
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PERSONAL INFORMATION
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Nationality
Indian
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Date of Birth 5th
September, 1983
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Sex Male
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Marital Status Married
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Passport No H4164248
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Passport Exp Date 18/07/2019
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Professional Experience
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·
More
than 12 years’ successful experience in customer service and support with
recognized strengths in problem-solving and trouble-shooting, and
planning/implementing proactive procedures and systems to avoid problems in
the first place.
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Synopsis
of Achievements
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·
Increased
customer/donor retention by 20%, from 72% to 92%.
·
Streamlined
reporting structure of individual Project.
·
Proactive
planning led to notable increase in morale in all departments.
·
Collective
efforts to make effective communication between all the projects leaders and
the stake holders.
·
Created
customer satisfaction survey, drastically reducing potential problems.
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Employment History
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Executive Operations Co-ordinator
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2012
- Present
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Intertek
India Pvt. Ltd., Jamnagar (Gujarat, India)
Approximately
more than two year completed with help of knowledge in Computer to report to
all the clients of company with the minimum time frame.
· Assisting Branch Manager
in daily office work.
· Preparing Invoices in
the System as per client’s requirement.
· Making accounts for
vendor payments, making ledgers and doing all the accounts work of the Branch
· Conducting GTS
Inspections at the location i.e. Rajkot. Morbi, Thangadh, Veraval.
· Logistics and
Administration work.
· Communication &
Updating reports to clients as well as abroad offices.
· Maintain records as per
statutory requirement.
· Time to Time updation to
clients as per the requirement.
· Procurement of
stationery & I.T. related items.
· Maintain records as per
company policy & ISO 9001-2000, And as per Compliance need.
· Monthly, weekly
reporting to head office.
· Quarterly Internal audit
for ISO.
· Communication with all
the field staff at different locations i.e. Veraval, Kodinar, Dwarka, Rajula,
Pipavav.
· Fortnightly / Monthly
inventory.
· Assisting in preparing
Presentations for meetings.
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Public Relations Officer
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2007- 2012
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Saurashtra Medical & Educational Charitable Trust, Rajkot
(India)
Working with the leading Non-Governmental Organization in the state
which is having connections with all the celebrities in India i.e. Amitabh
Bachchan, Jaya Bachchan, Shabana Azmi to motivate society for the
humanitarian services and I served all these celebrities as a part of my
working portfolio.
· Reporting of the
Executive Trustee (The final authority of the organization)
· Administration,
Logistics & Documents Management.
· Giving brief information
of the organization to the donors as well as to the visitors.
· Communication with all
the Project Heads and updates of all projects developments and status.
· Maintain daily records
and work schedule.
· Organize weekly and
monthly meeting with Executive Trustee and Managing Trustee and as well as
with Head of Departments.
· Finding out new Ideas for new projects and implementation on present
projects developments.
· Prepare plans for Senior Management tour for different countries for
development of the organization.
· Regular keeping track for Pending work.
· Organizing annual general meeting of senior management and prepare
minutes of the meetings also.
· Maintain records as per
organization policy.
· Monthly, weekly and
daily reporting to Executive Trustee.
· Management of Events for
the individual project or for the whole organization also.
P.S. :
Primarily designated as Personal / Executive Assistant to Executive
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Office Assistant
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2004 – 2007
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Caleb
Brett India Pvt. Ltd., Jamnagar (Gujarat, India)
Approximately more than two year completed with help
of knowledge in Computer to report to all the clients of company with the
minimum time frame.
· Logistics and
Administration work.
· Communication &
Updating reports to clients as well as abroad offices.
· Maintain daily reports
in computer.
· Maintain records as per
statutory requirement.
· Time to Time updation to
clients as per the requirement.
· Procurement of
stationery & I.T. related items.
· Maintain records as per
company policy & ISO 9001-2000, And as per Compliance need.
· Monthly, weekly
reporting to head office.
· Quarterly Internal audit
for ISO.
· Conducting FTS
Inspections at the location i.e. Rajkot. Morbi, Thangadh.
· Fortnightly / Monthly
inventory.
· Assisting in preparing
Presentations for meetings.
· Assisting inspector /
surveyor in maintaining the files as well as in reporting.
· Assisting in making
accounts and invoices for different clients as per the requirement.
· Assisting branch manager
in daily office work.
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Office Assistant
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2000 - 2004
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Mamlatdar Office, Government of
Gujarat (India)
· Monthly, weekly
reporting to District Office within deadlines.
· All type communication
with District Office through mails as it was the beginning of computer and
internet in all the Government Offices and very little knowledge of the
computer was available in the community.
· Making Ration Cards and
Other Population chart in computer.
· Distribution of govt.
goods to Below Poverty Line Population of Ta: Jam jodhpur
· Also worked for election
and scarcity projects.
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Education
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Diploma in Electrical Engineering
Government
Polytechnic, Rajkot, India
ertificate Courses for Computer Literacy
Nasscom Foundation
EDP – Module – I
Recognized course for Development of
entrepreneurship in India through
Gujarat Government.
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