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Niteen Shukla

+91 9876543210

PERSONAL INFORMATION

·     Nationality                 Indian
·     Date of Birth              5th September, 1983
·     Sex                             Male
·     Marital Status             Married
·     Passport No               H4164248
·     Passport Exp Date      18/07/2019

Professional Experience

·        More than 12 years’ successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place.
  • Possess solid computer skills.
  • Excellent working Microsoft Excel, Microsoft Word, Access.
  • Ability to train, motivates, and supervises customer service employees.
  • A team player, acknowledged as “Total Quality Customer Service Professional.”
  • Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Synopsis of Achievements

·        Increased customer/donor retention by 20%, from 72% to 92%.
·        Streamlined reporting structure of individual Project.
·        Proactive planning led to notable increase in morale in all departments.
·        Collective efforts to make effective communication between all the projects leaders and the stake holders.
·        Created customer satisfaction survey, drastically reducing potential problems.

Employment History

Executive Operations Co-ordinator
2012 - Present
Intertek India Pvt. Ltd., Jamnagar (Gujarat, India)
Approximately more than two year completed with help of knowledge in Computer to report to all the clients of company with the minimum time frame.
·     Assisting Branch Manager in daily office work.
·     Preparing Invoices in the System as per client’s requirement.
·     Making accounts for vendor payments, making ledgers and doing all the accounts work of the Branch
·     Conducting GTS Inspections at the location i.e. Rajkot. Morbi, Thangadh, Veraval.
·     Logistics and Administration work.
·     Communication & Updating reports to clients as well as abroad offices.
·     Maintain records as per statutory requirement.
·     Time to Time updation to clients as per the requirement.
·     Procurement of stationery & I.T. related items.
·     Maintain records as per company policy & ISO 9001-2000, And as per Compliance need.
·     Monthly, weekly reporting to head office.
·     Quarterly Internal audit for ISO.
·     Communication with all the field staff at different locations i.e. Veraval, Kodinar, Dwarka, Rajula, Pipavav.
·     Fortnightly / Monthly inventory.
·     Assisting in preparing Presentations for meetings.

Public Relations Officer
2007- 2012
Saurashtra Medical & Educational Charitable Trust, Rajkot (India)
Working with the leading Non-Governmental Organization in the state which is having connections with all the celebrities in India i.e. Amitabh Bachchan, Jaya Bachchan, Shabana Azmi to motivate society for the humanitarian services and I served all these celebrities as a part of my working portfolio.
·     Reporting of the Executive Trustee (The final authority of the organization)
·     Administration, Logistics & Documents Management.
·     Giving brief information of the organization to the donors as well as to the visitors.
·     Communication with all the Project Heads and updates of all projects developments and status.
·     Maintain daily records and work schedule.
·     Organize weekly and monthly meeting with Executive Trustee and Managing Trustee and as well as with Head of Departments.
·     Finding out new Ideas for new projects and implementation on present projects developments.
·     Prepare plans for Senior Management tour for different countries for development of the organization.
·     Regular keeping track for Pending work.
·     Organizing annual general meeting of senior management and prepare minutes of the meetings also.
·     Maintain records as per organization policy.
·     Monthly, weekly and daily reporting to Executive Trustee.
·     Management of Events for the individual project or for the whole organization also.

P.S. : Primarily designated as Personal / Executive Assistant to Executive
        Trustee later on added the portfolio of the Public Relation Officer too.


Office Assistant
2004 – 2007

Caleb Brett India Pvt. Ltd., Jamnagar (Gujarat, India)
Approximately more than two year completed with help of knowledge in Computer to report to all the clients of company with the minimum time frame.
·     Logistics and Administration work.
·     Communication & Updating reports to clients as well as abroad offices.
·     Maintain daily reports in computer.
·     Maintain records as per statutory requirement.
·     Time to Time updation to clients as per the requirement.
·     Procurement of stationery & I.T. related items.
·     Maintain records as per company policy & ISO 9001-2000, And as per Compliance need.
·     Monthly, weekly reporting to head office.
·     Quarterly Internal audit for ISO.
·     Conducting FTS Inspections at the location i.e. Rajkot. Morbi, Thangadh.
·     Fortnightly / Monthly inventory.
·     Assisting in preparing Presentations for meetings.
·     Assisting inspector / surveyor in maintaining the files as well as in reporting.
·     Assisting in making accounts and invoices for different clients as per the requirement.
·     Assisting branch manager in daily office work.

Office Assistant
2000 - 2004
Mamlatdar Office, Government of Gujarat (India)
·     Monthly, weekly reporting to District Office within deadlines.
·     All type communication with District Office through mails as it was the beginning of computer and internet in all the Government Offices and very little knowledge of the computer was available in the community.
·     Making Ration Cards and Other Population chart in computer.
·     Distribution of govt. goods to Below Poverty Line Population of Ta: Jam jodhpur
·     Also worked for election and scarcity projects.

Education


Diploma in Electrical Engineering
Government Polytechnic, Rajkot, India

ertificate Courses for Computer Literacy
         Nasscom Foundation

EDP – Module – I
        Recognized course for Development of entrepreneurship in India through   
        Gujarat Government.



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