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Sunita Reddy

E-mail:   sunita@gmail.com

Contact No:  9876543210

Summary

Career Objective

To obtain the position, which will offer a variety of challenges and responsibilities where my abilities and skills can be fully utilized towards the success of the organization and also further perk up my professional skills

Profile & Overall Core Competencies

Ø  Maintain operational effectiveness

Ø  Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently.

Ø  Customer Service Orientation, Teamwork, Adaptability, Initiative

Ø  Mathematical attributes - Ratios & Percentages

Ø  Excellent analytical skills with the ability to analyze situations accurately and effectively.

Ø  Strong computer skills in Microsoft Office.

Ø  Strong interpersonal skills resulting in exceptional rapport with people

Work knowledge

                                         ANZ COMPANY (JULY 2012)

                                             Australian Bank 

                        Analyst data – Transaction processing centre

                Cheque processing and Electronic processing (B pay)

Ø  PRODUCT - ANZ ONEANSWER ONE PATH ONE ANSWER ANZ SUPER ADVANTAGE INTEGRA WORLD OF PROTECTION CORPORATE SUPER MEMBER ANZ SUPER ANNUATION SAVING A/C

Ø  We get data in excel sheet we format  the data and then start processing as per customer request most of our work is in spreadsheet

Ø  APPLIACATION - Excel balance book, Fusion (case worker)

      Gatekeeper production, IDM viewer, Reflection (MPE),   Winsas , Hogan

Ø  CONTRIBUTION TYPE – Superannuation Guarantee, Employer Additional, Salary Sacrifice, Member Voluntary.

                  SITEL (Dell and EarthLink –Feb 2009 to Dec 24^th 2010)

Management   information system (Reporting analyst) -Job profile includes:

Ø  Dell report:-

• Downloading AHT from business object

Uploading AHT in pivot day weekly and monthly, site wise (Hydra, Bang and Mum)

• Preparing report: - daily weekly and monthly site wise report AHT

Updating scorecard metrics (AHT and CSAT, REVENUE, QUALITY Metrics)

Case management report,

Ø  EarthLink report:-

• Maintaining data for non voice and voice CS / TS

• Down loading data from( FTP – both voice and voice CRM flies, Business object –  AHT voice, live- person chat – AHT CSAT and ART and volume includes Bang and Hydra, Mum For non voice)

• Uploading daily raw Data in pivot according to metrics e.g. ( AHT, ART, VOLUME, RPC, NSR, NON SPEECH, CREDIT PER CASE, PCC-14DAYS, PCC-60DAYS, 24HR INACTIVE, DOCUMENTATION, BABM, ACCESS SALES)

• Fixing formula, date and month  and updating scorecard all metrics agent wise  supervisor wise and  manager wise (Lobs ELK TSBB, ELK TSDU, PPC TSDU, ELK TS CHAT, ELK CS CHAT, ELK TSDU, ELK CSO, PPC CSO)

• Providing data as per their requirement for manger and supervisor, e.g. 3months, daily, weekly, monthly , agent wise data)

• Maintaining regular report metric daily weekly and monthly basis Reports,

• Preparing other Reports e.g. ( incentives, stack ranking monthly and weekly , head count, bottom performer and top performer . TSVPS weekly for chat, TSVPS monthly all lobs, MTD chat data monthly , ELKCSO and PPC CSO GCR report, site wise report for chat, AHT and CSAT tracker…etc)

• And also assisting my colleague preparing other reports.

• Maintaining accuracy of data and count number and formula fix e.g.(Sum, Divide, Multiply, Sub, VLOOKUP, IFISERROR, SUMIF, SUBTOTAL, SUMPRODUCT, TRIM)

   SITEL (AOL-Jan 2007-Feb 2009)

ADMIN- Back Office Team- Job profile includes:

• Clients send files through FTP,  this file includes order directly from customer Requesting place order as per their requirement e.g. (BB sliver BB gold BB Platinum 1 call gold sliver respeed campaign, 1 call contract resign campaign, project of Poland order and Mac codes campaign, cancel request campaign UK campaign, Aol talk unlimited and Aol talk verification and unverification campaign, contract renewal offer Estonia obim campaign ,Icon, TLC and interaction talk , TLC BB up sells and contract renewal Icon NB up sell , MBNA campaign reporting …….etc)

• Processing orders in BBMS customer account number or DSL telephone number and check their telephone and address match then place the orders,

• In order to avoid rejection from client and customer quality checking was done by me and re-checking them to maintain consistent performance across the team.

• Formulation and drafting of data and reports on a daily basis. (making report each and every campaign number of order received having count of order successively placed and count error received while place order report done in excel and mail sent to client)

• Assisting my team leader in preparation and presentation of final reports to the Clients.( Daily , Weekly and monthly and deck reports, Maintaining accuracy of data and count)

• And also working on errors and replace the orders,          

             TOY AND PLASTIC SHOWROOM SHOP

          ACCOUNTS – (Feb 2006 – June 2007) Job profile includes:

• Sales creation and purchase creation

• Sales voucher and purchase voucher

• Sales and billing

• Checking stock

• Maintaining report of credit cards verifying with bank statement

• Maintaining the daily data and reports

• Accounts management on daily basis e.g. (salary, staff welfare, conveyance, printing and stationary, telephone and electricity)

• Entering journal entries in tally

• Maintaining code number for each and every Company and item and their prices, e.g. (toys, Plastic, bags, books, kids product)

• Manual entered billing should be updated in sales voucher

Personal Information

Name                               :        Sunita Reddy.                                                 

Father Name                      :        Vikash Reddy

D O B                              :         20^th Dec 1980

Correspondence Address       :       81, Fruit Street,
                                                Kamaraj Road,                                          

                                                Bangalore –  560001.   

Qualification

Ø  Bachelor of Commerce – (completed year 2000 –RBAMN’S College)

Ø   M.Com (perusing – IGNOU)

Experience –  6 AND HALF Years

Technical Knowledge

Ø  Window 2003 & 2007, XP

Ø  MS Office, MS Excel, MS Power point, MS Word, Ms access
(Basic of application)

Ø  Oracle10g SQL

  Advance excel

Ø  Visual Basic

     

Hobbies

Ø  Drawing and Painting on paper

Ø  Craft Making

Ø  Listening to Music,

I declare that everything stated in this resume is factual and I haven’t willfully concealed any relevant information.

Place: Bangalore                                                                  Sunita Reddy

Date:

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