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Sample Template Example of Beautiful Curriculum Vitae / Resume / CV Format with Career Objective for Diploma in Computer Hardware & Networking with 6+years Work Experience in Word / Doc / Pdf Free Download

                                                                                                                                                                                                                                                                                                                                                                                                                                           Anita  Ghuge.

Phone No: +91 9876543210                                                                                                                         

Email ID:  ghugeanita@gmail.com                                                                                          

                                                                                                                         

To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me achieve personal as well as organization goals.

Experience Summary:  (Total 6.5 Years)         

Sr.	Employer	Profile	Duration
1	Infosys Limited	Process specialist	Sep2014 to Present
2	WNS Global Services Pvt.Ltd.	Technical Support Engineer	June 2012 to August 2014
3	Wipro Technologies on behalf of Talent Capital India Pvt.Ltd.	Windows Admin	March 2010 to April  2012

Exposure to Well Organize Tool:                                                                                                        

·    Security Administration and User Access Management (UAM).

·    Active Directory.

·    IBM Lotus notes.

·    JIRA Application.            

·    HP Service Management (HPSM)

·    Blackberry Support.

·    Citrix Tool.

·    ITSM Tool.

·    Service Now.        

·    BMC Remedy.

Academic Qualification:                  

·         2008 to 2010   Two Years Diploma in Computer Hardware & Networking                                        

                                            Jetking Pune

·     2005 to 2008    Bachelor in Arts’

                                            Aurangabad University

·     2003 to 2005    Higher Secondary Certificate

                                     Amravati Board

·     2002 to 2003    Secondary  School Certificate

                                  Aurangabad Board 

Certification:                                    

·         Microsoft Certified Professional(MCP) : Registration No :REGSYD52F4

·         ITIL V3 Foundations Certification : Registration NO :5228096.20344826
                             

Infosys Limited.                                                                                                                        Sep 2014 till date

Client: Sysco Food

Roles and Responsibilities:

·         Creation/deletion/modification of User account, groups, mail boxes, folder permission and DL.

·         Creation of NTID in Windows, Exchange, Sun LDAP, ODSEE.

·         Resetting of passwords and unlocking of accounts across supported applications.

·         Route problems to internal 2nd and 3rd level IT support staff.      

·         Troubleshooting problems in relation to the applications supported.

·         Escalate technical and non-technical issues to management and support teams as required.

·         Attending to phone calls and giving appropriate resolution to users.

·         Assist with onboarding of new users.

·         Liaise with Audit and IRM teams, ensuring best practice is adhered to at all times.

·         Understanding of SOX and associated User Access Management obligations.

·         Good knowledge about UAM concepts of visualization tools like, SUN LDAP and Identity.

·         Incident and Problem management via Service Now.

                              

WNS Global Services Pvt.Ltd.                                                                                             June 2012 to Aug2014                            

Client: SITA

Description:   Project involves managing security access for IT and business user in active directory, Windows Server Administration, Provisioning  Security Access of user, RSA SecurID Server Administration and Management, Providing appropriate access to user, Maintaining around 70,000 user profile and device  by Globally, Vulnerability Scanning etc.

Roles and Responsibilities:

·         Answers, evaluates, and prioritizes incoming telephone, e-mail, and system generated request for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

·         Outlook configuration and troubleshooting.

·         Manage email, Hotline queries and ticketing systems.

·         Managing user Mailboxes.

·         Creation and managing Local groups, Global groups, Distribution lists.

·         Troubleshooting Outlook and Lotus notes issues.

·         Troubleshooting on Security related issues such as Account lockouts and Antivirus.

·         Escalate technical and non-technical issues to management and support teams as required.

·         Handling calls and mailbox for Security Operations cases.

• Providing and managing access for IT and Business User in AD.
• Handling SEV1 tickets resolving within SLA.
• Managing the technical change management process for system and services.

Wipro Technologies:                                                                                                             March 2010 to April 2012

Client: Cigna ID Management (USA)

Description:   Project involves managing access for IT and Business User in Active directory, group policies, Security Administration through Role Based Access Control etc.

 Roles and Responsibilities:

•              Windows User Administration and Server Administration.

•              Security Administration and User Access Management (UAM).

•              Providing appropriate access to user in Active directory.

•              Creation and managing Global groups, Distribution List etc.

•              Troubleshooting issues VPN authentication using RSA Secure ID Server.

•              Providing desktop application support remotely.

•              Responsible for responding to customer calls on hardware issues.

•              Resolving the issues over the telephone and by email.

•              Service Desk handling of customer issues.

Personal Details:

Father’s Name	Nandan. Ghuge
Date Of Birth	13th March 1990
Sex	Female
Language known	English ,Hindi & Marathi
Marital Status	Unmarried
Passport Details	2583125

                                              

                                                  I hereby declare that the above furnished information is true and correct to the best of my knowledge & also understand that any false declaration or misrepresentation in the above context will give employer the right to initiate authorized action against me.

   Date:                                                                                                                      Anita  Ghuge

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