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Sample Template Example of Professional Curriculum Vitae / Resume / CV Format with Career Objective for MBA in HR with 1+Years Work Experience for in Word / Doc / Pdf Free Download

MANOJ R Personal Data: Date of Birth: 20/04/1990 Sex: Male Nationality: Indian Address for communication: S.R.Cottage Deppopurayidam Pallithottam Kollam-691006 Kerala Contact No: +91 9876543210 E-Mail: manoj@gmail.com

Objective: Service oriented professional willing to gain experience in Accounts, Customer Service & client relations and in the area of Airport industry. Innovative and creative by personality who have flair for interacting with people; setting up instant rapport with client; thriving for new challenges and Displaying tireless work ethics. Hold excellent communication, coordination, organizational, problem solving and time management skills. Seeking for a solid career foundation in any industry to share and skills. EDUCATION Ø  IATA /UFTAA Consultant Course: 75% (Canada University.) Ø  M B A [ Master of Business Administration] H R M AND AVIATION MANAGEMENT (I I B M NEWDELHI) Ø  B.B.A             (KAMARAJA UNIVERSITY.) Ø  PLUS TWO [ Under Public Board of Examination] Ø  SECONDARY SCHOOL LEAVING CERTIFICATE [ S.S.L.C]             (Under Public Board of Examinations)              Strengths: Ø  Can deal with multicultural clientele Ø  Administration & Coordination Skills Ø  Communication & Interpersonal Skills Ø  Can work independently or within a team Ø  Commitment to Service Excellence Ø  Dedicated – Hardworking – Fast Learner – Self starter

Computer Proficiency Ø  Accounting  Tally   [Tally Solution Pvt. Ltd Ø  Multi Media Animation Course Achievements                                                           Ø  Used personal judgment and initiative to develop effective and practical solutions to challenges and obstacles in various customer service activities Ø   Displayed abilities in handling problems as opportunities and dealing with difficult challenges. Ø   Set up and upheld excellent relations with clients, colleagues and management. Work Experience :               PROFESSIONAL EXPERIENCE       HR coordinator for Qatar Canadian business & Service Group: Ø  Coordinate with various team to maintain efficient recruitment process and evaluate all applications and perform phone interviews and screen all candidates and participate in all jobs fairs and other associated events. Ø  Coordinate with HR Generalist to compile all information for salary and job offers and manage all correspondence with employees and prepare required paperwork and manage an efficient applicant system. Ø  Design all sourcing strategies for advertising procedures and coordinate with HR team to implement all recruitment strategies and assist all management with various employment processes.    Ø  Evaluate all employment processes and recommend improvements if required to various departments    Ø  and participate in recruitment committee for site and maintain knowledge on all human resource practices. Administer HRIS system and update data for all new hires into same and provide administrative support for all activities to human resource director. Plan and implement all events for associate services and monitor overall performance for all activities and coordinate with vendor to perform troubleshoot on all processes. Monitor all new hiring process and maintain regular follow up with employees and ensure work within required deadline and organize and prioritize all data within required timeframe and manage all verification process and maintain personnel files. Manage all queries for human resource department and ensure timely response for same and screen all candidates for telephone interviews and manage all projects for department. Monitor effective implementation of all company recurring activities and supervise performance to evaluate results as well. Administer all job postings and ads and evaluate internal staff website and manage all communication with staff members. Ø  Accountant cum Office Administrator S S K Trading Co. W.L.L, Doha-Qatar. Ø  Secretary & Admin Assistant for Akbar Travel of India, Trivandrum, Kerala-India. Ø  Worked in Trivandrum & cochin International Airport.[Ground Supporting Staff for Emirates Airlines]        Customer relationship manager Nassco trading India pvt. ltd ( present) Ø  Ensure outstanding customer satisfaction by maintaining strong working relationships. Ø  Guide and lead team members to deliver products/services that meet or exceed the customer requirements. Ø  Handle client issues throughout the implementation life cycle in a timely and accurate fashion. Manage and train resources to ensure quality and consistency of service to customers. Schedule and conduct status meetings with appropriate development resources and customers. Provide proper refund and compensation to customers on time. Assist sales team in business acquisitions, planning, retention and management. Maintain complete and accurate customer correspondence data. Assist in making major business decisions. Develop and update client related reports. Managing client relationships to build a reputation for excellent service and generate repeat business. Negotiate and manage agreements through business contract process. Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers. Identify and develop problem solving methodologies to resolve customer issues. Passport Details: Passport No                   :  k4355718 Date of Issue                  : 16-05-2012 Date of Expiry               : 15-05-2022 Place of issue                 :  Trivandrum Declaration:            I hope you find this RESUME of interest to you and, as a young and energetic candidate, if given an opportunity to build a career in your organization; I shall prove myself worthy of your consideration and assure you that I will perform my duties with great interest, honesty and dignity. Your earliest consideration will be highly appreciated  PLACE: Kollam                                                                                                                     MARY R  DATE  :

Ø  Evaluate all employment processes and recommend improvements if required to various departments and participate in recruitment committee for site and maintain knowledge on all human resource practices.

Ø  Administer HRIS system and update data for all new hires into same and provide administrative support for all activities to human resource director.

Ø  Plan and implement all events for associate services and monitor overall performance for all activities and coordinate with vendor to perform troubleshoot on all processes.

Ø  Monitor all new hiring process and maintain regular follow up with employees and ensure work within required deadline and organize and prioritize all data within required timeframe and manage all verification process and maintain personnel files.

Ø  Manage all queries for human resource department and ensure timely response for same and screen all candidates for telephone interviews and manage all projects for department.

Ø  Monitor effective implementation of all company recurring activities and supervise performance to evaluate results as well.

Ø  Administer all job postings and ads and evaluate internal staff website and manage all communication with staff members.

Office Administrator S S K Trading Co. W.L.L, Doha-Qatar:

Ø  To plan, organize, and administer the activities of department, office, or division efficiently.

Ø  To keep informed of new developments relating to function and to maintain a creative and experimental attitude toward change, in order to continuously improve the operation of area of responsibility.

Ø  To interview and recommend to the president personnel for hire.

Ø  To establish and maintain an organizational climate that encourages the development, retention, and a high level of morale among personnel.

Ø  Keep immediate supervisor informed of activities of the unit, particularly of major or unusual developments, and seeking advice and counsel.

Ø  To promote an integrated effort in the administration of the college by cooperating with other administrators and staff and coordinating activities with theirs when such action is indicated.

Ø  To maintain effective relations with faculty, students, and community, and other educational institutions and to interpret college policies and programs accurately and constructively.

Ø  To recommend the budget for department, office, or division and, within limitations established by the board or President, to administer budget.

Ø  To serve on committees and councils as directed by board policies and procedures or by immediate supervisor or the President.

Ø  To provide information and reports to the board at the request of the President.

Ø  To implement a plan to supervise students attending courses during the day, in the evening or weekend, and at clinical internship dates.

Ø  To perform any other duties assigned or delegated by immediate supervisor.

Worked in Trivandrum & cochin International Airport.[Ground Supporting Staff for Emirates Airlines]

Ø  To Provide all necessary information to passengers and make their journey easier and comfortable 

Ø  Welcome Passengers and Handling help desk counter 

Ø  Carry out check-in, boarding and disembarkation procedures 

Ø  Promote and sell airline products 

Customer relationship manager Nassco trading India pvt. ltd ( present)

Ø  Ensure outstanding customer satisfaction by maintaining strong working relationships. Guide and lead team members to deliver products/services that meet or exceed the customer requirements.

Ø  Handle client issues throughout the implementation life cycle in a timely and accurate fashion.

Ø  Manage and train resources to ensure quality and consistency of service to customers.

Ø  Schedule and conduct status meetings with appropriate development resources and customers.

Ø  Provide proper refund and compensation to customers on time

Ø  Assist sales team in business acquisitions, planning, retention and management.

Ø  Maintain complete and accurate customer correspondence data.

Ø  Assist in making major business decisions.

Ø  Develop and update client related reports.

Ø  Managing client relationships to build a reputation for excellent service and generate repeat business.

Ø  Negotiate and manage agreements through business contract process.

Ø  Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers.

Ø  Identify and develop problem solving methodologies to resolve customer issues.

Hobbies:

Ø  listening music

Languages Known:

Ø  English

Ø  Malayalam

Ø  Tamil

Core competencies:

Broad working knowledge of Administration & Human resources • Excellent management skills • Remarkable problem solving and conflict resolution skills • Sound consulting skills and decision-making skills • Solid financial and analytical skills • Superior communication (oral and written) • Strong interpersonal and organizational skills • Ability to travel as necessary • Ability to work with relational databases, presentation, e-mail, Internet research sources, User friendly to office devices & Equipments and word processing software

Key skills & person specification:

Significant previous experience in Accounts/Finance, HR & administration role • Experience of setting up and maintaining manual and computerized files • Good working knowledge of MS Office • Ability to priorities administrative tasks and works independently• Ability to work to deadlines• Excellent written and verbal communication skills•

Employee services:

Managing and maintaining staff personnel records • Counseling staff as and when required • Organizing social activities as the Activities Officer of the staff social club • Producing Health & Safety reports

Capabilities/Duties and Responsibilities Discharged:

Ø  Consult with customers by telephone or in person to provide information about products and services, update details, cancel accounts, or to gain details of complaints.

Ø  Keep records of customer transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Ø  Develop sustainable and productive customer relations. Takes action to adapt customer needs whenever possible. Make customer needs a primary focus.

Ø  Check to ensure that proper changes made to resolve customers' problems.

Ø  Find out charges for services, collect payments, or arrange invoices.

Ø  Refer unresolved customer grievances to appointed departments for further investigation.

Ø  Provide first-class customer experience resulting to customer satisfaction, loyalty and retention.

Ø  Contribute to establishment and development of the organization’s goodwill/ reputation.

Ø  Welcome visitors and inform the managers accordingly

Ø  Screen and answer calls and E-mails.

Ø  Communicate with external contact through phone calls and E-mails to properly handle direction of business relations. Follow through meeting arrangements as needed.

Ø  Process and keep records of expense reports and invoices.

Ø  Devise and maintain extensive filing system.

Ø  Research, compile, and prepare confidential and sensitive documents, and brief the general manager regarding contents.

Ø  Make preliminary assessment of important documents, reports, and other materials.

Ø  Prepare meeting agendas and collect the minutes of meetings. Follow up and reminds other managers of their individual tasks.

Ø  Arrange appointments, meetings, and conferences.

Ø  Able to handle both manual & Computerized Accounting

Ø  Inventory Accounting ,Voucher Entries, Review of data & Stock verification

Ø  Arranging & maintaining voucher files with adequate supporting documents

Ø  Process Payroll Function on regular basis Preparing Sales Invoices,

Ø  Purchase Orders & Receipts Participation in Administrative jobs

Ø  Monitoring staff personnel records.

Ø  Salary cheque verification and ensuring all issued salary slip is properly initialled for avoiding further future issues regarding salary payment.

Ø  Maintaining Payroll and Personal details of Employees

Ø  Provide an efficient and effective administrative support, implementing the manual and computerized systems and keeping accurate records to facilitate the smooth running of the office.

References:

                                                     Available upon request

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