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Curriculum vita
Qualification B.Com, M.A (Eng Lit).      4.5 years a Secretary, 4 years in Analytics, 7+ years in Telecom. Expertise in the field of Secretarial role, Analyst, Coordinator, Customer Care Operations in Telecom Domain.	Name: Ms. J. Bittu      Address: # Flat No - 309, 2nd Floor, A1-14, Huda Colony, Chandanagar, Hyderabad PIN-500050 Land Mark: Near MMTs Railway station Cell No.: 9876543210 Email:bittu@gmail.com

Career Objective

A self motivated & result oriented professional. Dynamic challenging career in a company where nourishing growth. Developing my skills & applying them to the problem-solving. Taking assigned work as a challenge & completing it within stipulated time period. Sharing the responsibility with creditability for the assigned work, Where I can expand upon my knowledge and be a valuable asset to the organization by providing focused and dedicated services through hard work and devotion & grow along with the company.

Academic Qualification.

Course	Year
M.A. – Eng Lit. Osmania University, Hyd.	2001
B.Com. Osmania University, Hyd.	1999
Intermediate. Group - C.E.C, St. Thomas Samhita Jr. College, Hyd.	1996
S.S.C. St. Andrews High School, Hyd.	1994

Key Competencies & Skills

v  Possess good Secretarial, Analytical, Interpersonal, Managerial, Communication skills of Verbal and Written.

v  Well versed with MS Office 2007 (MS Excel, MS Word, MS Power Point and MS Access), Lotus, Web Access, Internet & Intranet usage. Technical-Spreadsheet skills, Presentations skills, Behavioral Competencies-(Good Team Player, Good in Building the team and Efficient in leading a Team) .

v  Operating System - Windows 98, 2000, XL

v  Certified for Disaster Management Training Program in 2010 from Pioneer Disaster Management Training Program.

v  Post Graduated Honors’ Diploma in Computer Applications in 1999 from ICSS Computer Training & Software Pvt. Ltd,

v  Diploma in D.T.P. & Data Entry in 1996 from Nehru Yuva Kendra,

v  Certified Type Writing Lower Grade in 1995 of Technical Examination from State Board of Technical Education and Training.

Career at a Glance.

                   Aurobindo Pharma Ltd: Working as Executive Assistant from June 2012 to till date.

SUMMARY: Secretarial Support: Processing of President’s appointment, minutes for the meetings, drafting and dispatching the entire President’s correspondence. Processing of Screening messages, telephone calls, maintaining comprehensive filing system and also coordinated with travel in conjunction with travel desk. President’s official expenditures and claims in coordination with other departments. All Leaves, on duty, on Tour approvals processing in ERP for the employees of Peptide Division. Preparing Presentations organizational charts and PPT’s which I have prepared for Drug Manufacturing under GMP for the ISPE student program held on 9-Nov-12, PPT was also presented by the competitor (Dr. Reddy’s), where the PPT which was presented by Auro Peptides received award.

Finance: Purchase Requisition Approvals, ERP-R-12: Raising Move Orders, ERP-R-12: Raising Purchase Requisitions, ERP-R-12: Raising stationery Requisitions, MRR’s (Material Received Receipt).  Work flow in ERP. For all Purchase Requisitions & Material Received Receipt (MRR) maintaining the entire database in hard and soft copies. External Auditors Auditing for fixed assets.  Work flow in ERP. Coordinating with marketing department and Business Development team for all sales orders and sample orders.  Supporting all our internal customers on all Peptide Molecules samples requests and purchase requisitions one point of contact for peptide molecules. Specifications spread sheets, proposal sheets for Peptide Molecules, Quantity availability of peptide molecules, Instrumentation and manpower updating sheets arranging required details on peptide. Coordinating for the customer’s, vendor’s appointment’s and meetings scheduling. Communication passed through mails, facilitated for organizing meetings to the concerns. I have been coordinating for interviews schedules and appointments in line with HR and the President.

Process: Documentation & Filling:  Coordinating in filing patents for smooth work flow with IPR, Scientists and accounts departments Supported in EPCG documentation for required approvals, maintain all the soft copies data for reference. Maintaining filing procedures for patents applied, released COA’s, IPR reports etc. Marinating filing procedures of all Library articles which are related to our peptides in soft copy. Maintaining all the Move Orders, Purchase Requests, MRR’s. Maintaining the database month wise in the respective folders created.

VISA’s: Employment VISA documentation which includes online form filling and coordination with HR, Admin, Finance and also approvals from necessary departmental heads and in person supported at VISA office and  Visit VISA documentation preparation which includes online form filling and coordination with HR, Admin, Finance and also approvals from necessary departmental heads and in person supported at VISA office.

Peptide Symposium Meetings: Supported in 32 European Peptide Symposium held in September 2012 which includes from filing procedures online and paper work, process though required approvals, symposium fees, flight and hotel booking process assurance with intern coordinated with the Travel Desk fulfilled). 4^th Indian Peptide Symposium held in February 2013, which includes form filling procedures, process though required approvals, symposium fees, flight and hotel booking process with intern coordinated with Travel Desk fulfilled. 23^rd American Peptide Symposium held in June 2013, which includes form filing procedures online and paper work, process though required approvals, symposium fees, flight and hotel booking process with intern coordinated with Travel Desk fulfilled.

                   VIOM NETWORKS LTD. (Formerly called as WTTIL) – Worked as a Secretary, South & West HUB Business Analyst for Projects from June 09 to Nov 11. (2.5 Years).

SUMMARY - Schedule meetings, Preparing agendas, Preparing minutes of the meeting (MOM), Tracking the MOM for accomplishments, Taking care of correspondence though mails, sending out greetings to key clients, Concalls booking, Keep in touch with clients and Key customers. Travel Arrangements like flight booking confirmation, Hotel Accommodation booking, cab booking etc. Circulation of Daily/Weekly/Monthly MIS Reports, SAP activities (approvals), tarantula updating, Tracking material movement, Service order's received VS RFIed sites and Signoff copy's documentations tracking on a daily basis. RFIed sites to be capitalized for customer billing. Documentation related issues to be observed during handover of site folder to O&M. Ensured the bills submissions of EPC & TSP Vendor’s for the sites RFIed at corporate & HUB level. Tracked the new and upgrades sites work flow process as per the SOP at HUB level.

                   Videocon Telecommunications Limited (Formerly called as Datacom Solution Private Ltd) – Worked as an A.P. Circle Analyst in Sales function. Position as a Channel Manager since 15^th October 2008 to April 2009. (7 months).

SUMMARY – Collated & provided all Analysis, reports in support of A.P. Sales launch. Analysed Population VS Mobile Penetration. Analyzed District wise population VS other operator’s wise subscriber base, Gross Adds, BTS, distributors, Activation outlets, Revenue & ARPU. PPT’s for periodical Review’s. Initial stage data collation’s & requirement’s about the A.P State information providing to corporate through the PPT’s.

                   Indus Towers Ltd – Worked in Bharti & Indus for 1 year 7 months.

(1)           Indus Towers Ltd & Bharti Infratel - Worked in as a Business Analyst cum Secretary of the A.P. Circle from 1^st April 08 to 14^th October 2008. Bharti Infratel Limited – Worked a Business Analyst of the A.P. Circle form Nov 27^th 07 to 1^st April 08. (1 year).

SUMMARY - Schedule meetings, Preparing agendas, Preparing minutes of the meeting (MOM), Tracking the MOM for accomplishments, Taking care of correspondence though mails, sending out greetings to key clients, Concalls booking, Keep in touch with clients and Key customers. Travel Arrangements like flight booking confirmation, Hotel Accommodation booking, and cab booking etc, Collated & provided all Analysis to the Circle Head. Received calls from Site Owners as a SPOC to ensure the resolution of issue's at sites where in turn Coordinating with various functions like estate managers, acquisition head, O&M head etc to get any issues resolved for the site owner’s for closure. Conducted Pre Acquisition Audit (PAA) for new site adhere the process. Prepared & published Minutes of Meeting. Preparation of PPT for Monthly Reviews or as on required. Published Circle Score Card. Advances procedures & Sharing Rent Revised DD processed. Revised Rent D.D’s, Agreement’s of Rental Enhancement to be sent to the Owner’s.

(2)           Bharti Airtel Ltd (Mobile Services) - Worked as a MIS Executive in Marketing for PCO & HP for AP from 27^th April 2007 to till 27^th November 2007.  (7 months), Worked as an off-Role employee under the roles of Adeco-Flexi-one.

SUMMARY - Handled entire Zones of A.P. as Sales Coordinator. Handled distributor agreements of all zones to process Distributor’s appointing for PCO & HP. Cross checking the Recharges trend on daily basis vs. distributor and zone wise. New Activations score board mail’s to the Zones & entire Marketing Dept. Decrement analysis on every 10 days to show the growth comparison to all zones. Handled Home Phone's invoicing process for AP. Tracking the Result of Schemes launched and Product Launched and submitting Analysis report to Product Manager of PCO & HP business on daily basis.

                   Reliance Communications Ltd – Worked in Reliance for 3 years 2 months.

(1)           Reliance Communications Ltd - Broadband Service, coordinator & QRC (Low and High Order Value), From Nov-2005 to 26^th April 2007. (1 year 10 months), Worked as an Off-Role employee under the roles of Adeco Felxi-one.

SUMMARY - Role of Customer Relation handled with due satisfaction of the services, quires & received good applause from the management. Raised & track of service requests of the customer's. Walk-in customer’s issues have been resolved on the basis of organization benchmarks, handled irate customers. Worked on CLARITY software for Resolutions, monitored the activities. Trained new joiner’s of Service Delivery & Assurance executives on the process & workflow. Lead team of around 10 members’.

(2)           Reliance Communications Ltd - Worked as a Customer Care Operation's in Billing Section (F.S.D) since June 2003 to Oct 2004. (1 year 4 months), worked as an Off-Role employee under the roles of Smart Info Services Ltd., it’s a part of Reliance Communications Ltd.

SUMMARY - Attended Walk-in customers, handled customer queries, complaints & requests with quick and appropriate resolutions. Attended customer calls for online queries and requests. Solved complaints, taken requests franchise & dealer. Solved installation problems & maintained customer relation to retain in network. Achieved applause’s on Customer Retention’s. Trained on clarity software where workflow process. Maintained all backend process and was a link between commercial and customer care for all auditing reports.

.Awards & Achievements

v  Achieved Performance Contributor Award for acquiring 438 sites in the month of Feb 2008 Award in Bharti Infratel.

v  Achieved Best Performer Award in Reliance ADA for the year 2003 – 2004 reaching Targets.

v  Arts - Painting Certificate of Merit awarded by All-India Camel Color Contest in 1988.

v  Sports - Foot Ball Merit Certificate by A.P. Women’s Football Association in 1991.

Hobbies & Interest

v  Reading Books

v   Making Good Friends

v  Cooking

v  Listening music

Personal Details

v    Date of Birth: 4 –July -1981

v    Marital Status: Married

v    Sex: Male

v    Father’s Name: Mr. Ritesh Rao

v        Religion: Christian

v  Strength: Confident, Optimistic & Willingness Learn

v   Linguistic Capabilities: English, Hindi & Telugu

v  References: References will be provided when required              

   

Declaration

I hereby declare that all details provided by me are true to the best of my knowledge.     

                                                                                                                                           (J. Bittu)

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