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Cell: +9876543210 @: shabanabano@hotmail.com

SHABANA BANO Target Industry: ·          ADMINISTRATION / PRO ·          CUSTOMER SERVICE ·          sales / marketing Currently in pakistan you can contact me on skype

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Professional Profile

Looking for a value added and customer oriented position where professionalism and talent oriented atmosphere is in practice, also offers me a constructive workplace for communicating and interacting with customers and people. Having good experience in the relating field with attractive features:-

ü  Time Management and Strong Organizational Skills

ü  Responsible, Punctual, and Result oriented 

ü  High-Level Customer Service

ü  Motivation and Dedication

PROFILE

·   Have 7+ years of overall experience in Customer Relation Executive & Administration in Pakistan & UAE.

·   Qualified with Masters in Economics & Specialization in Public Relation & Project Management.

·   Have excellent Admin/HR, Marketing/Sales, Customer Service & People Management skills.

·   Proficient in using Corel Draw, MS Office applications, In-page, SPSS,HRMS/FOCUS & Online Applications.

·   Good IT knowledge, Basic Networking, Window Installation etc.

·   An excellent team player & can get along with different nationalities.

·   Enthusiastic & goal oriented and have a good understanding of emerging marketing trends & consumer requirements.

·   Strongly commercial with excellent communication and interpersonal skills in English, Arabic & Urdu.

Education

Ø  Master in Economics (Result awaiting)

Allam Iqbal Open University, Islamabad - Pak

Course Outlet: ü  Project Management ü  Business Research ü  Public Finance ü  Monitory Policy ü  Basic Econometrics ü  Development Economics ü  International & Islamic Policy

Ø  Bachelor of Arts (Economics & Journalism)

Punjab University, Lahore – Pak

Ø  Diploma in Computer Applications

(MS Office, Corel Draw, SPSS, HRMS/FOCUS, Hardware & Software Installation, Window
Installation)

Govt. Vocational Training Institute Rawalpindi - Pakistan

Ø  Arabic Language Certificate

NUML Islamabad – Pak

Ø  Public Relation Management Certificate

Islamabad Academy Islamabad - Pakista

Work Experience

Ø  PRO / Typist (Sep, 2011 to Sep, 2013)

Responsibilities ü  UAE Labour & Immigration Typing / Processing. ü  Arrange visa (work permit, husband sponsored visa, visit visa etc.) for expatriates and their family. Responding to staff queries on Visa / Labour / Passport related matters.  ü  Prepare Documents for Schengen Visa and other European visas and fill online forms, schedule, and appointments. ü  Schedule staff’s visa, medical, coordinating with other internal and external departments. ü  Ensure all documents relating company & employs are up to date and arrange timely. ü  Assist in all general inquiries concerning labour & immigration matters. ü  Work proactively to resolve issues and improve the service towards Customers & internal teams ü  Attempt to resolve queries as quickly as possible. ü  Working on CRM (Customer Relations) for complaints received. ü  Communicate and escalate any issues that cannot be immediately resolved. ü  Follow up with channels that resolutions to queries and issues are successfully implemented. ü  Contribute to the development & distribution of Frequently Asked Questions (FAQs) to channels. ü  To handle Daily Cash, Cheques, Bank Transaction, Couriers & Dispatches, Stock to Maintain / Monitor Wastage, Office maintenance, File maintenance & Documentation ü  Prepare Monthly Reports, Employee Salaries, and Duty Schedule & Progress Reports

Al Alam Typing & Documents Copying, Sharjah - UAE

sst. Prof. Obaid S. Kamal (Resource Person & Tutor)

Ø  Admin Officer cum Personal Secretary (Sep, 2006 to Aug, 2011)

Responsibilities ü  Assist all workshops, conferences, seminars, meetings pertaining to department. ü  Compile and Monitor all in-house data and its correspondence ü  Maintains records through filing, retrieval, retention, compilation, updating and destruction. ü  Prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms. ü  Uses various software applications, such as spreadsheets, relational databases, statistical packages, and graphics packages to assemble, manipulate and/or format data and/or reports. ü  Transcribes correspondence from dictation, also opens, sorts and screens mail. ü  Completes various request forms for office supplies and equipment as directed. ü  Experience in Reviewing and Finalizing all departmental publications related to departmental audit reports, synopsis, dissertations, projects. §  Experience in Maintained of all IT equipments like PC’s, Laptops, Multimedia Projectors. §  Provide Excellent  Services and interpersonal skills, highly motivated with positive attitude towards staff and team work oriented taste. §  Design & Layout Books for Department              Annual Audit Report 2007 – 10             Annual Progress Report of PSMIP, 2009             Journal of SOGP, 1st Volume (Jan – Mar, 2011)

Rawalpindi Medical College, Rawalpindi - Pakistan

Ø  Sales & Marketing Coordinator (Part Time Job, Aug 2007 – Dec 2010)

Creators Advertising Pvt. Ltd. Rawalpindi - Pakistan

Responsibilities ü  Create an outstanding relationship with customers. ü  Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries. ü  Assess customer needs and right fit with the total technology solution. ü  Complete accurate paperwork and transactions according to company policies and procedures. ü  Receive and process all payments and provide the customer with additional ü  Assist in other tasks, duties, or projects as assigned by management.

Ø  Office Coordinator / Arabic Typist (Mar 2005 – Aug 2006)

Kashmir Information Center (NGO), Islamabad - Pakistan

Ø  DATA ENTRY OPERATOR (Internship Programme, Dec 2004 – Mar 2005)

Internship Program in Rawalpindi Medical College Rawalpindi Pakistan

Other Skills & Interests LANGUAGE v  English (Professional) v  Basic Arabic (Normal) v  Urdu (Mother Tongue) TYPING v  English (50+ wpm) v  Arabic (50 wpm) v  Urdu (40 wpm) HOBBIES v  History v  Travelling v  Cooking

Personal Information v  Nationality                : Pakistani v  Marital Status          : Single v  D.O.B                         : April 1, 1990 v  Religion                    : Islam (Sunni) v  Domicile                    : Lahore –Pakistan

 

Hope my experience & qualification meet your employment criteria, if you need any query and information you can contact me or reference person to know about my ability of work and professionalism.

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