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Veenita Jogi

Contact No. (+91) 9876543210

                                         Email : jogi_veenita@rediffmail.com          

Career Summary

A Highly skilled and self motivated Manager with 10 years experience in Client Relationship, Customer Service, Sales & Distribution and Business Analysis. Extensive knowledge for Operation Management, Customer Retention and Project execution.

                                                                   

SKILLS

Ø  Sales & Distribution

Ø  Sales Promotion

Ø  Account Management

Ø  Web Marketing

Ø  Strategies and Solution Development

Ø  Customer Services

Ø  Customer Retention

Ø  Operation Management

Ø  Business Analysis

Ø  Dispute Resolution & Collection

WORK EXPERIENCE

Uninor (A Telenor Group, Norway)                                                                                     Jun’ 11 – Current

Deputy Manager - Sales & Distribution

·         Execute and Monitor internal Schemes & Competition for Trade Marketing and Improve Trade Engagement.

·         Pre Schemes working considering Trade Feedback, Sales Compatibilities, Competitors Schemes, Objective, Sales Quality and Budget

·         Identifying weak areas and Highlight actionable inputs to Sales Head and Management Team

·         Work closely with Distribution Head to design and strategies Distribution explanation Plans, Distribution Quality, Distribution Team Communication and etc.

·         Working on the Sales project i.e. New Town launch, Cluster Strategies, Micro Level profitability.

·         Identifying business opportunities through analysis and operational in-depth diagnostic.

·         Prepare monthly review presentations and highlight the growth & de-growth on KPIs. Identifying business opportunities through analysis and operational in-depth diagnostic.

·         Lead MIS team and Ensure timely publish scorecards & daily reports.

Panamax InfoTech Ltd.                                                                                                            Sep ’07 to Jun ’11

Asst. Manager  -  Client Relationship & Analysis

Responsibilities for Client Relationship Responsibilities

·         Lead generation by using Forums, Magazines and Seminars

·         Work closely with prospect leads to convert them in Client.

·         Handle the tasks of identifying product requirements by contacting potential clients

·         Implement practices and metrics to improve operational efficiencies.

·         Ensure to timely notification to vendors & customers for Billing disputes

·         Satisfying Customer & Vendors by providing all required support for billing issues

·         Maintain strong relationship with internal teams to ensure delivery, operational support and resolve Disputes

·         Ensure timely collection for disputed amount from Customers.

·         Coordinate with vendors  and work closely to identify the cause of error and resolve it

·         With the strong bonding of Accounts, Sales & Technical teams resolve Customers queries related to Routes, Billing, Quality and etc.

Responsibilities for Business Analysis

·         To analyze on cost management and implement new network changes.

·         Pre-Sales activities and Web Promotional activities to generate enquiries from across the globe

·         Need to negotiate Costs, Contracts with telecom carriers for voice traffic.

·         Analyze report to promote solutions and appropriate products to the existing and new Customers.

·         Analyze product pricing for buying & selling VoIP minutes/capacities, Gross margin for existing products and design products

·         Compared more than 800 competitor’s rates & quality of VoIP routes prior to product launches to maintain competitive rates for new products to attract customers

·         Worked closely with Regional Sales Director to Modify in Products & Services

Aegis BPO Services Ltd.  (An ESSAR Enterprise)                                                             Nov ’06 to Sep ‘07

MIS & NPPI Executive

·         Maintain Agent Performance Reports, Incentive Structure and Incomplete Service Request on Daily & Monthly basis.

·         Audit the SRs of every circle on every day. SR Tracking and Analysis to assure SLA.

·         Dashboard for Entire West Zone (Gujarat, Madhya Pradesh & Rajasthan) Service Call Centre, Dealer Helpline and Prospect Helpline.

·         Agent ACD & Half Hourly Report for Gujarat, Madhya Pradesh & Rajasthan.

·         Presentation of TL and TM for Target Review with Targets and Achievement.

·         TL & TM Performance Report for Talk Time, Invalid Wrap up, SR, Login Hrs wise.

Bharti - Airtel Ltd.                                                                                                                Apr ’05 to Nov ‘06

Sr. Executive - Customer Retentions

SMS Coordination Profile                                                                                                                       Jan 06 to Nov 06

·         Communicate each and every Promo, Scheme and New Product launch.

·         Monitoring of the Privacy Policy module.

·         Maintained Daily and Monthly MIS.

Customer Retention Team Management Profile                                                                       Apr 05 to Jan 06

·         Leading the Retention Field Executives and 4 Agencies, 22 ARCs for Voluntary churn.

·         Co-ordinate with the entire SDC of Saurashtra-Kutch region.

·         Configure the all FOC plan as per Retention purpose on Order Management.

·         Allocation of The cases to All the Agencies as per Bill cycle.

·         Preparing Daily MIS for the Collection under the categories of 0-30 chase & corporate.

Tata Teleservices Ltd.                                                                                                                     Jul ’03 to Apr ‘05

Customer Retention

Customer Retention Coordinator                                                                                               March 04 to April 05

·         Retain customers from the allocation provided by Circle Office for Involuntary Churn.

·         Take daily activity report from the field executives.

·         Resolving query about billing related, given the adjustment, waiver to the customer for retain the customer.

·         Visit in voluntary cases, the customer in voluntary cases are those who was cancel his connection with the organization.

Field Engineer Profile                                                                                                                      July 03 to March 04

·         Installation & Repairing of FWT and PTB.

·         Repairing of PTB Machine and all Kind of accessories of PTB.

·          Educate customers for Operating and Maintaining FWT & PTB.

NOTABLE ACHIEVEMENTS

Ø  Awarded for “Made a difference” by Uninor for Q3 of 2012

Ø  Awarded for “Blue Knight of The Month” by Uninor

Ø  Was appreciated by Bankai Group (Panamax InfoTech Ltd)  with “Certificate of Dedication”

Ø  Was awarded for “Star Performer of the Month” at Aegis BPO Ltd. (An ESSAR Enterprise)

                                                                                                                                                                                  

EDUCATION

                                                                                                                                                                                               

MBA – Master Programme in Marketing Management & E-Commerce                                  Mar, 2010

NEM (National Education Management)                      

DBA – Diploma in Business Administration & Marketing Management                                               Mar, 2008

NEM (National Education Management)

IT & ESM – Information Tech. & Electronic Syst. Maintenance                                                      Jul, 2003

ITI (Industrial Training Institute)

PERSONAL DETAILS

Address                             :     17, Simandhar Triangle, B/h. Nanda Bunglow,

     anata Nagar Road, Ghatlodia,

     Ahmedabad - 61.

Date of Birth                     :      4^th April 1988

Mother Tongue                  :      Gujarati

Marital Status                   :      Married

Languages Known              :     English, Hindi, and Gujarati

                                               

Veenita Jogi

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