Sample Template Example of Excellent Curriculum Vitae / Resume with Career Objective for MBA in Marketing with 10Years Work Experience in Word / Doc / Pdf Free Download
Download Resume Format
Veenita Jogi
Contact No. (+91) 9876543210
Email
: jogi_veenita@rediffmail.com
Career Summary
A Highly skilled and self motivated Manager with 10
years experience in Client Relationship, Customer Service, Sales &
Distribution and Business Analysis. Extensive knowledge for Operation
Management, Customer Retention and Project execution.
SKILLS
Ø Sales & Distribution
Ø Sales Promotion
Ø Account Management
Ø Web Marketing
Ø
Strategies and Solution Development
Ø Customer Services
Ø
Customer Retention
Ø
Operation Management
Ø
Business Analysis
Ø
Dispute Resolution & Collection
WORK EXPERIENCE
Uninor (A
Telenor Group, Norway) Jun’
11 – Current
Deputy Manager
- Sales & Distribution
·
Execute and Monitor internal Schemes & Competition for Trade
Marketing and Improve Trade Engagement.
·
Pre Schemes working considering Trade Feedback, Sales Compatibilities,
Competitors Schemes, Objective, Sales Quality and Budget
·
Identifying weak areas and Highlight actionable inputs to Sales Head and
Management Team
·
Work closely with Distribution Head to design and strategies
Distribution explanation Plans, Distribution Quality, Distribution Team
Communication and etc.
·
Working on the Sales project i.e. New Town launch, Cluster Strategies,
Micro Level profitability.
·
Identifying business opportunities through analysis and operational
in-depth diagnostic.
·
Prepare monthly review presentations and highlight the growth &
de-growth on KPIs. Identifying business opportunities through analysis and
operational in-depth diagnostic.
·
Lead MIS team and Ensure timely publish scorecards & daily reports.
Panamax InfoTech Ltd. Sep
’07 to Jun ’11
Asst. Manager - Client
Relationship & Analysis
Responsibilities for Client Relationship Responsibilities
·
Lead generation by using Forums, Magazines and Seminars
·
Work closely with prospect leads to convert them in Client.
·
Handle the tasks of identifying product requirements by contacting
potential clients
·
Implement practices and metrics to improve operational efficiencies.
·
Ensure to timely notification to vendors & customers for Billing
disputes
·
Satisfying Customer & Vendors by providing all required support for
billing issues
·
Maintain strong relationship with internal teams to ensure delivery,
operational support and resolve Disputes
·
Ensure timely collection for disputed amount from Customers.
·
Coordinate with vendors and work
closely to identify the cause of error and resolve it
·
With the strong bonding of Accounts, Sales & Technical teams resolve
Customers queries related to Routes, Billing, Quality and etc.
Responsibilities for Business Analysis
·
To analyze on cost management and implement new network changes.
·
Pre-Sales activities and Web Promotional activities to generate enquiries
from across the globe
·
Need to negotiate Costs, Contracts with telecom carriers for voice
traffic.
·
Analyze report to promote solutions and appropriate products to the
existing and new Customers.
·
Analyze product pricing for buying & selling VoIP minutes/capacities,
Gross margin for existing products and design products
·
Compared more than 800 competitor’s rates & quality of VoIP routes
prior to product launches to maintain competitive rates for new products to
attract customers
·
Worked closely with Regional Sales Director to Modify in Products &
Services
Aegis BPO
Services Ltd. (An ESSAR Enterprise)
Nov
’06 to Sep ‘07
MIS & NPPI Executive
·
Maintain Agent Performance Reports, Incentive Structure and Incomplete
Service Request on Daily & Monthly basis.
·
Audit the SRs of every circle on every day. SR Tracking and Analysis to
assure SLA.
·
Dashboard for Entire West Zone (Gujarat, Madhya Pradesh & Rajasthan)
Service Call Centre, Dealer Helpline and Prospect Helpline.
·
Agent ACD & Half Hourly Report for Gujarat, Madhya Pradesh &
Rajasthan.
·
Presentation of TL and TM for Target Review with Targets and
Achievement.
·
TL & TM Performance Report for Talk Time, Invalid Wrap up, SR, Login
Hrs wise.
Bharti - Airtel Ltd. Apr ’05 to Nov ‘06
Sr. Executive - Customer
Retentions
SMS
Coordination Profile Jan 06 to Nov 06
·
Communicate each and every Promo, Scheme and New
Product launch.
·
Monitoring of the Privacy Policy module.
·
Maintained Daily and Monthly MIS.
Customer
Retention Team Management Profile Apr
05 to Jan 06
·
Leading the Retention Field Executives and 4 Agencies, 22 ARCs for
Voluntary churn.
·
Co-ordinate with the entire SDC of Saurashtra-Kutch region.
·
Configure the all FOC plan as per Retention purpose on Order Management.
·
Allocation of The cases to All the Agencies as per Bill cycle.
·
Preparing Daily MIS for the Collection under the categories of 0-30
chase & corporate.
Tata Teleservices Ltd. Jul ’03 to Apr ‘05
Customer Retention
Customer Retention Coordinator March 04 to April 05
·
Retain customers from the allocation provided by Circle Office for
Involuntary Churn.
·
Take daily activity report from the field executives.
·
Resolving query about billing related, given the adjustment, waiver to
the customer for retain the customer.
·
Visit in voluntary cases, the customer in voluntary cases are those who
was cancel his connection with the organization.
Field Engineer Profile July 03 to March 04
·
Installation & Repairing of FWT and PTB.
·
Repairing of PTB Machine and all Kind of accessories of PTB.
·
Educate customers for Operating and Maintaining FWT & PTB.
NOTABLE ACHIEVEMENTS
Ø Awarded for “Made a difference” by Uninor for Q3 of 2012
Ø Awarded for “Blue Knight of The Month” by Uninor
Ø Was appreciated by Bankai Group (Panamax InfoTech
Ltd) with “Certificate of Dedication”
EDUCATION
MBA – Master Programme in Marketing Management
& E-Commerce Mar, 2010
NEM
(National Education Management)
DBA – Diploma in Business Administration &
Marketing Management Mar, 2008
NEM (National
Education Management)
IT & ESM – Information Tech. & Electronic
Syst. Maintenance
Jul, 2003
ITI
(Industrial Training Institute)
PERSONAL DETAILS
Address : 17, Simandhar Triangle, B/h. Nanda
Bunglow,
anata Nagar Road, Ghatlodia,
Ahmedabad - 61.
Date of Birth : 4th April 1988
Mother Tongue : Gujarati
Marital Status : Married
Languages Known : English, Hindi, and Gujarati
Veenita
Jogi
Download Resume Format
.JPG)
0 comments:
Post a Comment