Project Manager Resume Example -->

Project Manager Resume Example

in:
Sample Template Example of Beautiful Curriculum Vitae CV Format with Career Objective for BCA in IT Engineering with 7+Years Work Experience in Word / Doc / Pdf Free Download
Pinki Ojha
* # 309, Axis 14 Building, Dubai Silicon Oasis, PO Box 341536
 Dubai, U.A.E.
( +9876543210            :: pinkiojha@gmail.com
---
Objective

As a management professional, use my delegation & operational skills to resolve organisational issues, improving the quality of work, and in problem scenarios create newer, more effective ways of function in an organisation.
---
PROFILE & STRENGTHS


*       Work experience of 7 Years, with 5 years of managing Operations across Life Insurance and Competito

rs Analysis processes, along with experience in Process and Competency Mapping. 
*       Competent, diligent & result oriented professional.
*       Flexible and approachable with excellent people management skills, with a definitive purpose of inspiring teams to accomplish and excel in achieving set goals.
*       Excellent Administrative aptitude with an eye for detail and the commitment to offer quality work.
*       An effective team player, highly flexible and approachable.
*       Motivated and goal driven with a strong work ethic, continuously striving for improvement.
*       Trained in Six Sigma Black Belt – SKILL Institute (Ongoing)

---
PROFESSIONAL EXPERIENCE

Microhill Technologies Pvt. Ltd.                                                          January 2012 – Till date

Operations Manager
Department – Sale

Key Accountabilities

*       Setting up of Sale Process.
*       Competency Mapping for the sales team.
*       Delegate tasks for the Sales Team based on priorities.
*       Training the sales team in marketing soft skills.
*       Ensuring that the Sales team is commercially aware with an active interest in the CRM software sector.
*       Reviewing sales reports and marking new targets.
*       Liaising with clients, understanding their requirements, hence ensuring conversion to sales.

AXA BUSINESS SERVICES PVT. LTD.                                                April 2006 – January 2012       

Team Leader                                                                                                    June 2009–January 2012
Department - AXA Canada Insurance

Key Accountabilities

*       Actively conceptualizing and initiating strategic & operational plans for process improvement and development through a fair understanding of the process.
*       Taking one on one on a monthly basis.
*       Efficiently monitoring and supervising the performances of a team of non-voice based professionals while ensuring efficacy in working and meeting targets while ensuring adherence to service level parameters.
*       Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members to ensure flawless working.
*       Monitoring working of the team members to find out turnaround times/unproductive time and accordingly executing measures for further improvements to enhance overall productivity.
*       Instrumental in process management; successfully defined process development, process controls and accurate norms to maximize process output; also driving efforts towards process re-engineering.
*       Expertise in relationship management, handling liaison & coordination with customer to ensure maximum customer satisfaction; also interacting with Team Managers/counterpart across Canada on weekly basis regarding Process matters.
*       Accountable for facilitating learning of ISO and RISK Across AXA-Canada.

Key Process deliverables

*       Reporting, Feedback & Analysis
*       Query & Chaser/Escalation Management
*       Work Queue Management
*       Training & Accreditation
*       Process Improvements
*       Leave Management
*       Achievements for the months
*       Clients interaction
*       One on one.
                                                           
Team Member (AXA Canada)                                                                    April 2006– June 2009
Department - AXA Competitor Analysis

Key Accountabilities

*       Downloading of the competitor’s rates, manually entering AXA’s rate, batching the files according to the locations in Canada and sending it to the clients.
*       Making sure AHT and TAT are never missed keeping Quality in mind for self and team of 2 FTE’s.
*       Working with the Tec department on a regular basis to resolve, system downtime and software issues.
*       Client calls.
*       Updating the process documents according to ISO standards.
*       Training the teams in AXA CANADA Department on ISO and RISK.
*       Auditing the department’s documents on a monthly basis.

Skills Set

*       ISO  9001-2008
*       Audit
*       Innovation
*       Data Strategy
*       Training     
*       Competency Mapping
*       Process Mapping
*       Budgeting                                                                

---
ACADEMIC & PROFESSIONAL CREDENTIALS

GDBA in Operations- 2007 - 2009
SYMBIOSYS

Bachelor of Commerce – 2002 - 2005
Bangalore University

---
Date of Birth: 4th September 1990
Passport:        Valid

---


                                                
Download Resume Format 
About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

Follow her @ Google+ | Facebook | Twitter

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV CMA CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV

Home About-us Privacy Policy Disclaimer Advertise with Us Contact-us