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Profile Sample For Resume

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Sample Template Example of Professional Curriculum Vitae CV Format with Career Objective for MBA in Pursuing with 16+Years Work Experience in Word / Doc / Pdf Free Download
Mamta Reddy               

  09876543210      mamta@gmail.com                                             


SNAPSHOT

l  A competent professional with an global experience of 16.5 years in Customer Service Operations and Commercial Functions. Presently associated with Hexa Logistics Pvt Limited as Head – Client Operations. Adept at providing service operations; understanding clients’ requirements and providing services accordingly. Leading teams to ensure the accomplishment of service deliverables.
l  Travel to International destination Malaysia and Singapore for acquisition of international client
l  Possess a focused, customer oriented approach with excellent relationship management skills and efficiency in dealing with clients across the industries.
l  Resourceful at evolving effective procedures, establishing service standards, and operational policies with proven ability in reducing operational costs through effective cost control measures.
l  Ability to lead, mentor & motivate the team. Keen planner & strategist with a detailed oriented approach.
l  Adept at devising and effectuating innovative strategies for ensuring smooth transportation of goods throughout country resulting in customer satisfaction.
l  A keen analyst with excellent relationship management & team building skills and abilities in liaising with various regulatory authorities.
l  Today need of important activity of Retaining the existing Customers and make sure the existing business is maintained
l  Trying to Identify the new business opportunities  from the existing clients by way of reducing their cost of operations and giving more effective service and new ideas to them.

EMPLOYMENT PROFILE

CURRENT FOCUS IN HEXA LOGISTICS PVT LTD

Key Result Areas:

Operations/ General Management

l  Handling overall quality management by focusing on continuous improvement of system and processes with special emphasis on client satisfaction.
l  Managing medium to large sized teams with varied cultural, lingual and professional backgrounds
l  Imparting appropriate in house training to the team so as to attain Service Excellence & teamwork.
l  Handling the entire operations makes to adopt any changes in the system.

 

Strategy Planning & Implementation

l  Accountable for business strategy planning & analysis for assessment of revenue potential & opportunities so as to re-vamp, re-establish or set up new business sources to achieve planned targets.
l  Devising marketing strategies to tap/ explore greater market/ business volumes.
l  Sustaining profitable operations through focus on budgeting, cost analysis & cost optimization.
l  Managing the overall profitability of operations with strategic utilization & deployment of available resources to achieve organizational objectives and operating standards.

Client Servicing

l  Greeting and interacting with the customers and guests on a daily basis, informing them of their rights, resolving problems/ queries.
l  Assuring the customer requirements are met first and they are assisted for the problems and queries.
l  Ensuring customer satisfaction by achieving delivery of service quality norms.
l  Strategizing policies & procedures in the operating systems to achieve greater customer delight.
l  Reviewing & interpreting the market trends/ client feedback to attune the business strategies as per the guest requirements & expectations.

Quality Assurance/ Compliance / People Management

l  Overseeing smooth implementation of standards so as to minimize gaps in actual vs. required standards.
l  Practical and theoretical training to enhance skills & motivation levels.

Growth Path in Aircel Cellular Limited (formerly RPG Cellular Limited)

Initially handling Commercial functions with the proven track record and achievement made to move to next profile  of Credit Control, Customer service and Projects.

Sr. Manager -Commercial                       Nov 2000 to Jan 2004

Head- Credit & Customer Relationship      Feb 2004 to Dec 2008

Head – Retail & Project                          Jan 2009 to Dec 2009


Key Result Areas

Heading Customer Service Delivery and Client Relationship Management
  • E-mail Management and resolving disputes
  • Periodical Training and Development of the Team
  • Review meet with Coordinators
  • Focus on HNI Customer Segment
  • Service Assurance to ensure process and system in place
  • Presentation to the Management of the Market status and current level of our service in the industry
  • Responsible for entire Telecom store operations/profitability for the zone which consists of two to three districts.
  • Responsible for Postpaid, Prepaid, and Handset sales through Stores.
  • Responsible for profitability of Service Center, stores & Mini stores.
  • Organizing Customer service camps, Loyalty programs and customer engagement activities
  • Responsible for Bill Delivery system for entire postpaid connections (in time to ensure right time collections)
  • Responsible for Verifications of the Customer acquired from Various touch points
  • Created a uniform system of prepaid distribution through Tamil Nadu as it was earlier two different entity
Apr’95-Oct’00 at RPG Paging Services Ltd., Chennai as Sr. Executive-Commercial
Key Result Areas:
·          Developing New vendor for the Company as it was a new Concept of business in India
·          Training the Vendor to handle the jobs provided by the company.
·          Outsourcing of non-core activities by ensuring the core business is not getting affected like Stores operations, Collections and Verifications
·          Providing online solutions to the Management of various MIS reports and stock position
Oct’89 - Jan’95 at KSB Pumps Ltd. CBE, Coimbatore as Accounts Officer         

Key Result Areas:

l  Negotiating & finalizing customs clearing agent’s agencies for export/ import clearance.
l  Maintaining requisite documentation for compliance with regulatory requirements of Customs & Central Excise.
l  Handling all types of Pre-shipment & Post-shipment documents.
l  Preparation of reply to customs and excise show cause notices, preparation of appeal papers and effective appearance
l  Devising and effectuating innovative strategies for ensuring smooth transportation of goods throughout country resulting in customer satisfaction.
l  Taking adequate measures to monitor and analyzing the performance of transporters/ shipping lines pertaining to cost, quality and delivery norms.

ACADEMIC CREDENTIALS


l  Pursing MBA from Manipal University.
l  Bachelor of Commerce from CBM College, Bharathiyar University, Coimbatore in 1987  

IT SKILLS


l  Excellent working knowledge of Tally & MS Office, worked in Billing software in Telecom Domain

TRAININGS ATTENDED & AWARDS


l  Negotiation Skills and Personality Development conducted by USHS Bangalore in year 2002
l  Leadership Skills conducted by Udaykumar PDC consultancy in year 2005 in Chennai
l  Got Best Awards for the Customer Service Excellence in the year 2007,
l  Timely completion of Migration process without affecting the SLA in year 2007
l  Got the Best Employee Award for best team leader among other peer group in the year 2004
l  Best Cost effective Manager award for saving around 12 Crores through Import Benefits in the year 2003

PERSONAL DETAILS


Date of Birth                            18th June 1970

Permanent Address               309/6, Kurinji Colony, 12th Main Road 14th Avenue Anna Nagar, Chennai-600369

Present Address                     Same as above

Languages Known                   English, Tamil and Telugu



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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