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Manisha Singh
Email: Manishasingh@gmail.com

An experienced professional and a qualified engineer with B.TECH (Instrumentation and Control) engineer from reputed University willing to associate with a professionally driven, well respected organization by pursuing a challenging responsible, dynamic and rewarding career and applying my academic and professional knowledge, expertise skills and enthusiasm which will assist my career development and contribute effectively to the progress of the organisation.
Career Profile
Employer
Duration
Role
Samsung India Electronics
1 year
Assistant Client Service Manager
Midas Touch Hospitality Pvt. Ltd
3 year 9 months
Operations &  Sales Management                                                                                                                                                                                                             


Summary
  • An experienced  Service Industry professional with over 4 years of experience
  • Effective time management and facilitation skills
  • Communication and interpersonal skills to work with and influence people at all levels
  • Strong ability to produce results within a team environment or independently utilizing a “take charge” attitude, self-motivation and commitment.
  • Customer – focused with capacity to foster positive rapport effectively meeting customer requirements and providing exceptional service.
  • Analytical thinker with advanced skills in data analysis.
  • Ability to influence cross-functional teams without using formal authority.
  • Consistent approach to all tasks.
  • Able to work under specified and agreed time constraints.
Domain
  • Customer Service Excellence
  • Hospitality
  • Mobile & IT Industry
Experience Summary
Midas Touch Hospitality Pvt. Ltd.
September2009 – Till Date
Role
Operations and Sales Management
Job Responsibilities
·          Business marketing and product branding.
·          Plan formulation & Results-Generating Execution.
·          Distribution Channel & Client Relation.
·          Business Trend Identification & Forecasting.
·          Fiscal accountability & Goal Achievement.
·         Recognising viable – business opportunities
·         Market/product knowledge and awareness of competitors
·         Developing pricing and marketing strategies
·         Motivating team to perform better and enhance their upselling skills.
·         Tie-ups with corporate houses so as to increase revenue
·         Branding techniques to increase visibility
Location
India


SAMSUNG INDIA
June-2008 Till June 2009
Role
Assistant Client Service Manager
Company Profile
Samsung India Electronics works to keep its customers connected through its growing products portfolio. It develops and manufactures a wide variety of consumer electronics devices, including DVD players, plasma televisions, digital cameras, personal computers, color monitors, LCD panels, printers, and computer peripherals. The New Delhi-based company also makes and markets semiconductors, such as DRAMs, SRAMs, and flash memory products. Ranging from wireless phones to networking switches, Samsung India produces communications devices, as well. The electronics firm counts consumers, corporations, schools, and government agencies among its primary customers.
Job Responsibilities
·          Provide post-sales technical services and support to sales teams and customer
·          Lead an engineering team to support electronic products and ad hoc projects
·          Overseas daily operations of the engineering section to ensure all the service standards be met or surpassed
·          Review and monitor the performance of 3rd party service providers;
·          Prepare support documents and organize training to internal parties;
·          Prepare analytical reports for product evaluation and performance;
·          Liaise with HQ for product quality and technical issues;
·          Review of technical materials and bulletins.
Location
India




Educational Qualifications
Degree and Date
Institute
Major and Specialization
Bachelor of Technology ( 4years)
GGSIPU University -65%
Instrumentation and Control
10+2
CBSE-60%
PCM with Computer Science
Personal Details
Contact Details
Address : # 309/A, Sector-B, Pocket-1, Vasant Kunj, New Delhi-110024
E-mail :
manishasingh@gmail.com
Contact no:
9876543210


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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