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CURRICULUM VITAE

PURABI MATHUR                                                                          Flat No.-503, Om Apartment,
46/2, Amardeep Society,
Sree Colony, BHOPAL – 462039
Tel # 0755-2462981, 9893140851
Email- purabi@yahoo.co.in

CAREER OBJECTIVE        

Looking for a responsible managerial position in an organization of repute so as to utilize my potential, knowledge and aptitude.

PROFESSIONAL EXPERIENCE                --


CURRENT EMPLOYMENT            --Since May’2004. Reporting to Zonal Manager working as Branch Support Officer for M.P., Chattisgarh, Nagpur and Rajasthan regions at HDFC Standard Life Insurance Co. Ltd., based at Bhopal.

Accomplishment         :-          Awarded Gold Medal in Exceptional Support given to M P Region.

Job Responsibilities: -

1.      Agency management ----Selection of training institute & examination centres, coordinating with training institutes, collecting data & maintaining MIS from training to licensing of agents as well as staff and reporting head office accordingly for nodal & associate branches.
2.      IT Co-ordination ---Coordinating with all service providers and staff for IT related problems.
3.      Vendor Management  --- Decisions and coordination for local vendors, their services, coordinating for their payments with HO.
4.      House keeping, Branch administration and management.
5.      Inventory control ----Taking care of stock maintenance and requirements at Regional level & reporting HO with the data maintained
6.      Monitoring pantry & stationary at branch
7.      Recruitment assistance to HR at Head office and data maintenance at Zonal level
8.      Training coordination and event management
9.      Petty cash management and data maintenance
10.  Branch Payment database – Taking care of cheques payments upto Rs.50k for the Zone.
11.  Full fledged support to associate branches
12.  Review of branches at regional level and thereafter reporting to Head office.
13.  Training of new joinees as well as staff
14.  Marketing support to Zonal sales team --- Coordinating with HO for providing marketing support to all attached branches and maintaining data 
15.  Maintaining MIS for the zone and thereafter reporting Head office
------------------------------------------------------------------------------------------------------------------------------------

PREVIOUS EMPLOYMENT-

I. Name of company --- BHARTI CELLULAR LTD., Bhopal  (Airtel)
   Designation           –   Remote Customer Care Executive (RCCE)
   Duration               --  January’2002  till April’2004
           
Job Profile        –

1.As Customer Care Executive, responsible for the overall activities which, starts with
   Customer acquisition to Customer retention.
2.Responsible for coordinating the activities of Sales Executives assigned with sales related
   works in the territory.
3.Responsible for timely and accurate provisioning of the services provided to subscribers
   taking Postpaid Connections.
4.To monitor the deposition of payments in company’s account collected from the subscribers
   and respective Franchisee.
5.To help the company achieve its initial targets, in terms of individual as well as institutional
   sales.
6.Ensuring optimum sales, billing, collection and smooth branch operations by leading a team
  of sales and other support staff.
7.Briefing the head office with daily operations.
8.Establish a long-term satisfied base of subscribers for the company.
9.Responsible for the retention of customers.

Accomplishments---

1. Constant growth by being promoted from MIS Executive to the post of RCCE.

II. Name of company    -- WIPRO InfoTech LTD., Bhopal
Duration                       -- March’2001 to Dec’2001 (1 year)
Designation                   -- State Call Co-coordinator

Job Profile                    -- 1.Co-ordination between team, head office and franchisee/dealers.
    2.Enquiry handling and Customer care.
    3.MIS handling and preparation of reports.
   
Accomplishments          -- 1.Achieved 92% call closure continuously for 8 months.
    2.Achieved 108% call closure for two months.

III. Name of company  -- AMWAY India Ent, Bhopal
      Duration                 -- Dec’1999 to Dec’2000
      Designation -- Product Presenter /Trainer

      Job Profile              -- 1.Business and product training to distributors all over M.P.
    2.Query and customer handling.
    3.Merchandising of products.
    4.MIS handling and reporting to regional office.
   
     Accomplishment      --1.Three times Ist prizewinner in merchandising for the region.
                                       2.Most demanded trainer in the state due to communication skills.
  
III. Name of the company-- HIDESIGN (Leather Exporters), Delhi
      Duration                       -- Feb’1998 to Mar’1999
      Designation       -- Sales Executive

      Job profile                    -- 1.Customer care and management of team.
          2.MIS handling and preparation of reports
          3.Merchandising of products.
          4.Sales and target achievement.

 Accomplishment               --1. Promoted as a showroom in charge due to the performance.
        2.Achieved target continuously for 9 months.

IV. Name of the company   -- TULEC, Bhopal
      Duration                         -- Feb’1996 to Dec’1997
      Designation                     -- Counselor

      Job profile                      -- 1.Telecalling and enquiry handling.
2.Knowledge and promotion of courses offered.
3.MIS handling and reporting to the Director.
4.Co-ordination between students and management.
  Accomplishments                --

   1.Got appointed on the basis of my presentation in seminar organized by TATA Infotech   
     Family.
   2.First to produce a flourishing business of Rs.90, 000 in the first month.
   3.Promoted to the post of Students Manager due to the performance and demand from the
      students.
------------------------------------------------------------------------------------------------------------------------
ACADEMICS-

  • Post Graduate in Commerce (M.Com) from Barkatullah University, Bhopal in 1996.
  • Presently pursuing Masters in Business Administration (MBA) with specialization in Finance from IGNOU.
  • Diploma in Management from IGNOU in the year 1997.

ABOUT COMPUTERS-
  • Office management course in computers from TULEC, Bhopal
  • Ms-Dos                                               Ms-Office
  • FoxPro                                                 Programming Techniques

HOBBIES-
  • Badminton & Taekwon-Do
  • Folk dancing and listening to melodies
  • Meeting new people and visiting places

ACTIVITIES-
  • Represented college in Yuva Sandhi, organized by Youth Welfare Dep’t, of M.P.Govt in dance competition and creditably won first position.
  • Represented M.P, State in National Youth festival in dance troupe and won first prize.
  • Represented as a guide in Republic day parade in Bhopal.
  • Participated as an NCC cadet in various camps organized by NCC Army wing, Bhopal
  • Represented Bhopal district in State level Taekwon-do champion ship and won silver medal.
  • Participated in various cultural competitions organized at college level.
PERSONAL DATA-

  • Date of birth                 -- 23rd September’1973

(Purabi Mathur)


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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