Flat # 203, “GK Flats”,
Mobile: (+91) – 9444446512
|
Flat # 203, “GK Flats”,
Plot # 127, Janvi Nagar
Velachery, Chennai – 600 021
Mobile: (+91) – 9444446512
E-mail: avinash@yahoo.com
|
Avinash Gopalan
Career Objective
A career in Operations Management of Financial Products. To
contribute by constantly updating and easing Processes for Customer
Satisfaction
Highlights
Thrust
on Customer Satisfaction through prompt delivery, query response and service. Until
now, I have been handling positions focusing more on Sales. But I have always
been enthusiastic about satisfying a customer through heightened prompt service
levels. More
than 2 years of experience in the Financial Products Industry At HOPE Foundation, I have contributed
by implementing processes for easier fund transfer (Donation) and Donor
Relationship and by designing a website to cater to differing donor information
requirements. As
Branch-in-Charge, Ashok Leyland Finance, I initiated an internal debate to
streamline and speed up the Collection, Field Investigation and Credit
Valuation Processes of the Branch. At the initial stages of my career, as
Marketing Executive, TVS Finance, I had was part of task teams for Process
improvements for Customer Satisfaction.
Present
Occupation
Resource
Development Manager
HOPE Foundation,
Chennai
June 2005 to Present
HOPE
Foundation is an NGO, recognized by the Government of India. It focuses on
destitute women and children in India
Responsibilities:
Ø Raise funds: to support Long Term Projects
(proposed as well as running)
Ø
Public
Outreach Exercises
- Donor Attraction and Retention
- Website Development
- Promotion Materials –
Newsletters etc.
Ø
Improved Volunteering and Donation Processes
Previous Work Experience
1)Sales
Manager – Banc Assurance – Home
ICICI Lombard,
Chennai
Feb 2005 to May 2005
ICICI
Lombard is the largest General insurance seller in the country in the products
in the Private Sector, servicing customers through various channels.
My
Channel, “Banc Assurance – Home” sold Loan Care products to Home Loan customers
of ICICI Bank and ABN Amro Bank.
Responsibilties
Ø Sales Team and Channel Relationship
Management
Ø After Sales Service
Ø Initiate and follow up back-end
processing of Insurance
2) Partner
Monsoon Winds,
Chennai
April 2004 to Jan 2005
s The
company was a Dealer for “Packaged Drinking Water” (PDW) in 25 litre plastic
cans and was operative in Velachery, Chennai. It reached a peak Turnover of Rs.
60,000 p.m.
Ø Sales and Marketing
-
Surveys to ascertain the number and
location of potential customers and their preferences - taste, brand and
delivery time
-
Market the advantages of Monsoon Winds
– quick delivery and choice of brands
Ø Service and Delivery
-
Demand forecasting for better stock
management
-
Minimise the need for customer
initiation for delivery
-
Control Delivery Turn-around-Time
-
Encourage Customer Feedback on quality
of product
3) Branch-in-Charge (PPD Operations)
Ashok Leyland
Finance Ltd., Lucknow
June 2003 to November 2003
At Ashok Leyland
Finance, I was responsible for Two-Wheeler Loan Operations over 9 Branch
Locations, within a radius of 150 km. Marketing Officers and Credit
Verification Officers in the Locations reported to me.
Achievements
¨ Exceeded Business Targets
¨ Quality of File above 90%
¨ Field Investigation brought to 12 visits per day per
Staff
¨ Improved Reporting systems
Responsibilities
Ø
Sales: Increase Point-of-Sale
Enquiries, Quicker Customer Filtering
Ø Overdue
Collection: Tracking of
Visits at the Defaulter’s premises by Collection Assistants
(CLAs), Improvement in work-allocation of
CLAs
Ø Credit
valuation of Portfolio: Fulfillment of Customer Profile Norms
Ø Business
Process: Process change to make Field Investigation more
efficient, Process tightening - reduce time from Vehicle Delivery to Dealer
Payment
4) Marketing Executive
TVS Finance
and Services Ltd., Chennai
June 2001 to May 2003
Achievements
¨
60% growth in monthly Sales volume of
the company in May 2002
¨
Addition of Consumer Durable Loan
business from Tiruvallore
¨
Improvement of Turn-around-time –
Faster application processing and Dealer Payment
Responsibilities
Ø Product Management
s Pricing and Norms to hedge risk for differing profiles
s Norms would also ensure the quickest turn-around-time
for a profile
s Marketing Campaigns
Ø Part of an interdepartmental team for
Process Improvement
Ø Sales Staff Recruitment and Training
Ø Recruiting Franchisees to sell two-wheeler loans in Small Towns of Tamil Nadu
Education
Post Graduate Diploma in Management
(PGDM)
Finance and Marketing
Indian
Institute of Management Indore
(Graduated in February 2001)
B.Tech. In Mechanical Engineering
References
Mr. C.
Ramachandran Mr.
Rakesh Singh
Business Development
Manager, Chennai Zonal Manager, Lucknow
TVS Finance and Services Ltd. Ashok
Leyland Finance Ltd.
Off: (044)-28277022 Off: (0522)-2236917
Mobile: 98400
59031 Mobile:
94150 74427
E Mail: c.ramachandran@tvsfs.com E Mail: rakesh@alfinance.com
Mr. Dilip
Kumar Prabath
Chief Program Officer
HOPE
Foundation
Off: (044)-24467281
Mobile: 93810 80702
E Mail: dilip_prabath@hopeww.org
Other Personal Details
Permanent Address:
C/o G. Gopalan
47/142-F, Poonithura P.O.
Kochi – 682 265
Kerala, India
( (+91)
- (484) – 2301472
Date of Birth: May 5th, 1976
Languages Known English,
Malayalam, Hindi, Tamil
Other Interests Music, Travel, Books, Badminton
Passport No. A6147246
Place:
Date:
(Avinash
Gopalan)
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