RESUME
Vipul
Malak
D-253, Nehru Garg, Balaji
Nagar,
Link Road, Nasik
Phone ® 0253-2459031
Cell: 9890224419
E-mail: vipul@rediffmail.com
Academics
Post Graduation: M Com from RNC arts, NSC Science & JDB Commerce
College NashikRoad, affiliated
to University of Pune.
Year
of Passing : Undergoing…
Graduation: B Com –
Administration, from RNC arts, NSC Science &
JDB Commerce College NashikRoad, affiliated to
University of Pune.
Year
of passing: 2002
H S C: Commerce
Stream from Art, Commerce & Science College
Nashik
Road.
Year
of passing: 1999
Year
of passing: 1997
Computer Knowledge: MS-CIT., Windows 98/ME/Win Xp/2000, Photoshop,
Internet, Web Related
Softwares, Networking.
Work Experience:
·
Organization: Hathway Cable & Datacom Pvt. Ltd.
Profile: Internet
Coordinator. Monitoring collection from Hathway Customers. Handle all billing issues & customer
care. Coordinating to CSE (Customer
Support Engineer). Taking active part in promotion activities for Hathway Cable
Internet. Maintaining MIS.
Also
looking after the sales department of Broad Band Internet Connections.
Duration:
From July 2003 to till date.
·
Achievements: Best performer for Promotion of Broad Band Connection
&
100% achievement of collection, and received Best
Performer Award for
collection.
Dealing with Customer & co-coordinating with them.
Taking Decisions & Actions depending on the Feedback
Reports.
Dealing with the Customers to resolve their Disputes in
connection with
Bills or any other Service issue. Helping other
Depts.(CSE) to Resolve the queries of the
Subscribers One subordinate is reporting to me for this
activity.
·
Preparation of MIS Reports of Collections
Performance & Collection Related Reports.
Working for such a huge organization, I have gained
tremendous
Positive approach, Confidence and
Team Spirit. Learned massive
Operation of the vast ISP Industry,
and its
Management in the toughest
competitive market today. And can
Accrue optimum productivity to the
company and greater
Satisfaction for the internal and
external customers.
Managerial Skills :
·
Excellent interpersonal skills.
·
Ability to work with time bound schedules
in order to achieve positive results.
·
Planning and execution of tasks in team
work environment.
·
Effective & Convincing Communication Skills.
·
Clear vision towards completing given tasks in a
timely & effective manner.
·
Hardworking & a Team player.
·
Keep Organizational interest in the foremost at
all times.
·
Ability to handle stress with level temper.
·
Ability to grasp information and create various types of reports.
·
Ability to communicate and interact with
customers Confidently.
·
Ability to develop, enhance and maintain relationships with customers,
which helps in retention and good will.
·
Responsibilities of any type can be entrusted
with.
·
Customer retention is my goal & satisfaction. Working towards it by
keeping up to the commitments is a must.
DUTIES & RESPONSIBILITIES :
·
Collecting
Dishonored cheque from Bankers, Prompt reversal of Credit entries, Updating of
Chq returns reasons, other system related activities & Chq not Deposited to Bank for discrepancy
reasons.
·
Providing data for Telecalling, handling Inbound
Calls for explanation, various queries regarding dishonored cheques & complaints.
·
Updating
of Logs, Relevant info for Subs through logs
·
Suspension
of Services & Reactivation of services accordingly
·
Handling
escalated calls from front office and giving them satisfactory resolution to
the subscribers.
·
Interacting with various departments in
resolving customer complaints and providing resolution within the specified
time frame.
·
Giving
courtesy calls to retain unsatisfied subscribers.
·
Ability to develop, implement and maintain
effective customer relations, learn to anticipate potential problems by
monitoring complaints.
·
Preparation of Daily & Monthly MIS,
·
Assisting
subscribers professionally and efficiently thus resulting in maintaining
customer relations.
·
Administrative co-ordination within Team.
·
Organization: ICICI Bank Ltd. Sharanpur Road, Nasik
Profile: Sales Executive
Looking after the Liabilities- Account opening,
Savings accounts, Fixed Deposits and recurring deposits.
Handling team of 6 executives and maintaining the back
office records.
Duration:
Dec 2002 to June 2003
Extra Curricular Activities:
- NCC
(Army wing) “C”
Certificate holder.
- Represented Pune University for Football team
in all India Inter University Championship at Jodhpur.
- Pistol Shooting inter College Championship.
Hobbies & Interests : Playing Football, Surfing Web, Traveling
etc.
Languages Known: English, Hindi, and Urdu & Marathi
Objective & Goals:
·
To
acquire position in a dynamic environment that utilizes my ideas and
communication skills.
·
To contribute to the success of the
organization by giving my best and to develop my skills.
·
Carry out teamwork and pursue common goals.
Personal Details:
·
Date of Birth : 19th March 1980
·
Marital Status : Married.
·
Blood Group : A + Ve
·
Siblings : 3 Brothers
·
Nationality : Indian
Reference (If any) :
Vipul
Malak
Date: / /200
Place:
_________________
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