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Dilip Agrawal

Current Address                               Permanent Address                                    E mail Id and Phone No.
21, Indira Society                            14, Circular Road                                                 dilip@gmail.com
By-Pass Road,                                 Bank Colony,                                                Mob: +91-9225572006
Satara, Pune-411073                       Sagar (M.P.) – 470047

OBJECTIVE         A position as analyst where my analytical ability and problem solving skills are
                                required.

EDUCATION       B.Tech. in Mechanical Engineering, completed May 2005
                                Indian Institute of Technology, Bombay
                                Cumulative C.P.I. 7.71
       
WORK                   CSE in TATA Motors, July 2005-Present
EXPERIENCE      Working in techno-commercial division of TATA Motors, India’s largest automobile
                                company, having more than 50% market share. I am currently handling dealer network
                                in Pune and Nagpur territories, looking after customer service given by the dealer and
                                handling customer complaints and warranty related issues.
                                
                                Intern, May-June 2004
                                Blue Star India Ltd., Mumbai
                                Worked as reliability test engineer, involved in setting up of a new test lab for testing
                                the components of  Central Air Conditioning System.  

                                Intern, May-June 2002
                                Bharat Heavy Electrical Limited, Bhopal
                                Worked as operations engineer, implemented processes to improve the labor
                                efficiency and workshop utilization.


MANAGEMENT  Financial accounting, sales and marketing, communication skills, entrepreneurial skills,
TRAININGS         time management, team building exercises.

TECHNICAL       CRM DMS system for dealer management, DQCTC processes for customer service,   
TRAININGS         product familiarization, MIS reporting systems.


RELATED            Calculus, Cost accounting and control (in School of management IIT Bombay), project   
COURSEWORK  on customer satisfaction in retail banking sector (with a faculty from School of
                                Management IIT Bombay).


HONOURS AND  Received IIT Organizational Color, 2003-04.
ACTIVITIES         Member of hostel council and constitution committee.
                                Captain of hostel volley-ball team for General Championships 2003-04.
                                Member of National Sports Organization Volley-ball.
                                Secured all India 60th rank in JEE-2001 screening test for admission to IITs
                                Secured all India 3rd rank in IIIT Allahabad, 16th rank in DCE and 32nd rank in MP
                                PET exam 2001
                                Frequent visitor of trekking spots in Sahyadri range.

PERSONAL          Good analytical and problem solving capabilities.
ATTRIBUTES      Good leadership and team building qualities.
                                Good verbal, written and presentation skills.
                         Highly adaptable to changes and a good learner.


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