my bio data

Zakir Hussain                                                                     Email: zakir@yahoo.com 

Mobile: +91 –9444296350

                 

OBJECTIVE:

To conceptualise and integrate business software solutions in a stimulating environment where my management skills, experience and intuitive understanding of technology applications and domain expertise are best utilized.

EXECUTIVE SUMMARY

Total of 15+ years of Software Industry experience as a techno-functional solutions delivery professional, more than 10 years of experience as Sr. Project Manager / Project Manager / Project Leader /Project Coordinator / Functional Consultant / Technical Consultant. Extensive experience on Projects using Siebel as core CRM solution approach. A firm believer in quality processes but knows the importance of humans over process.

PRESENT ROLE

Reporting to AVP – CRM Practice, Looking after more than 2 projects around Globe (Implementation, Customization, Support, Business Interfacing, Re engineering, etc.) with around, 4 project leaders and more than 30 Engineers under my direct supervision along with the technical support and Quality Group. 

AREAS OF EXPERTISE

Providing the domain expertise in CRM solution implementations, architecting solutions, Project Management, Resource Management, Business Analysis, Technical Consultancy, 

CORE RESPONSIBILITIES

Project Management and Management Planning

• Ensuring timely and qualitative delivery of all projects as per the cost and effort estimates made.
• Effectively mobilizing, deploying and optimally utilizing all resources in matrix organizational structures.
• Ensuring customer requirements are adequately captured, cost estimation is effectively done and project management/configuration management plans are effectively put in place for all projects.
• Ensuring effective use of appropriate methodologies for all projects.
• Anticipating eventualities, identifying potential risks, developing contingency plans and regularly tracking the same to ensure timely delivery of the projects to the customers
• Regularly monitoring the progress of projects involving review of all deliverables, slippages, defects, cost etc and taking corrective and preventive measures, if required, to ensure timely project deliveries.     
• Initiating process improvement and ensuring compliance to S/W CMM and ISO standards.
• Evolving organizational baselines and ensuring effective and timely implementation of the same
• Periodically presenting status report on all active projects to the management.     
• Providing pre sales technical support to the business development team
• Effectively resolving inter/intra functional issues/conflicts
• Driving intra-functional knowledge sharing.
• Coordinating with Human Resource Group for recruiting quality technical professionals for the organization
• Keeping abreast with latest technologies and bringing about regular self up-gradation.

Team Development

• Appropriately aligning responsibilities, accountability and authority for team members
• Helping team members in laying down their performance plans and managing/enhancing their performance
• Identifying development needs of team members and grooming them to take on additional responsibilities.
• Setting direction and inspiring team members.
• Encouraging team members to value customers and deliver high quality service.
• Customer Satisfaction    
• Building and maintaining profitable and long term relationships with customers.
• Ensuring customer expectations are met in all respects.

Professional Experience:

• Sr Consultant –Satyam Computer Services Ltd—Chennai

      July 2005 to till date.

• Project Manager- ITC Infotech Ltd, Bangalore

      Aug 2004 to July 2005.

• Assistant Manager – Projects, Keane India Limited – Hyderabad.

      October 2003 – Aug 2004

• Senior Consultant, IBM Global Services India Pvt. Limited – Bangalore. 

      (Deputed through an SSP)

      August 2002 to September 2003

• Siebel CRM Consultant, QMax System – Chennai.

      July 1996 – August 2002

• Sales Engineer/Business Promoter, Arabian Fal Co., – Saudi Arabia

      April 1995 – May 1996

• Sales Manager, SriRam Air – Conditioning Engineers – Chennai.

      August 1991 – February1995

• Senior Sales Engineer, Fedders Lloyd Corporation Limited – Chennai.

      April 1988 – July 1991

Siebel experience:

Sr Consultant –Satyam Computer Services Ltd—Chennai

July 2005 to till date.

Taking care of various Siebel CRM projects and Co-ordinating closely with Group Managers and doing Client facing to understand there requirement / problems and helping in resolving them. Also involved in re-cruitement of new Siebel resource for new Projects. Works closely with pre-sales technical teams (for RFP/RFI ) of software engineers, hardware engineers, domain specialists and with executives, analysts and other business professionals to develop sales presentations and proposals.

Prepare project plan for delivery of services

Responsibilities:

Project startup

Resource allocation

Utilization

Senior Management reports

People Management

Relationship Management.

Project                    :           L3 Support/Development

Organization            :           ITC Infotech India Ltd, India

Client                      :           British American Tobacco.       

Duration                 :           August 2004 – 6 July 2005.

Size                        :           14

Platform                 :           Siebel consumer Goods V 7.5.3, Siebel Hand Held, Siebel 2000,  

Role                       :          PM

Responsible for:

Involved in managing the overall Support work for British American Tobacco – Global CRM solution.

Responsible for BAT - Global CRM Level 3 Supports, Implemented in 20 BAT End Markets (countries).

Involved in Setting up Off-shore Support/Development facility at Bangalore, India for BAT.

Leading 14-member team.

Working closely with the team, making sure all Service Level is met.

Interact Directly to End Market Customer.

Time estimation and resource management for all new development work.

Brief description of the project:

British American Tobacco (BAT) had implemented Siebel (e-Consumer Goods) for their Trade Marketing and Distribution application. The below customized products were implemented by BAT to meet their business requirements.

V3/Quantum: Trade Marketing Application, implemented in BAT global office at Belgium, Holland, Middle East, Bangladesh, Australia, Switzerland, France.

MaxFli – For Trade Marketing and Distribution integrated with the Hand Held (HP Jornada 690, HP Jornada 720 versions).  Implemented in BAT global office at Central America, Chile, Hungary, Romania, and Colombia.

KEANE India Limited, India.

Client                      : GateWay, USA

Duration                 : October 2003 to August 2004

Role                       : Assistant Manager – Projects

Team Size                : 23

Technologies:          : Siebel Call Center 7.5.2, eSales, and eService, Oracle 8.1

Application Integration   : JD Edwards, Peoplesoft, I2, Agile, Web Sphere

Gateway is one of the world's leading providers of electronic equipments. To streamline their business processes for better and faster customer service, to get a competitive edge in the electronic markets, this implementation is done.

Prime Responsibilities include:

Lead the Configuration Management Team – Team Size 10

Allocation of Tasks to Resources, Tasks Monitoring

Co-ordination with Onsite Subject Matter Experts.

Creation and verification of Design Documents

Siebel Server Administration

Schedule and Conduct weekly team meetings

Status Update with Business Unit Head.

Verification of Quality Procedures Implementation

In charge of S.O.W.

Project                    :           CRM 2000 Data Operations

Organization            :           IBM Global Services India Pvt., India

Client                      :           IBM Global Services, U.S.A.

Location                 :           Dallas/India

Duration                 :           August 2002 – September 2003

Size                        :           12

Platform                 :           SIEBEL 2000/Siebel 7.04, DB2 UDB 6.1.

Scope:                               

CRM2000 is an across the globe Siebel implementation in IBM. It was part of Data Operations, which is a supporting organization in CRM2000.This organization supports all PDTs across each CRM Siebel release. Data Operations scope focuses on the support of production change requests related to data migration and data interfaces into Siebel. It also reviews data mapping from legacy applications to Siebel during the CRM requirements phases, to identify impacts on current data associated with PDTs in production. As part of Level 2 support - it does problem determination to identify what area might have caused a data problem, such as an EIM load, an application problem, or maybe a legacy application migration problem.

Responsibilities:

To provide Administrator support for Siebel users across North America and Asia Pacific.

Create/Modify/Remove access to Siebel users.

Synchronizing the Siebel users with Actuate Reporting Server.

Extract data from IBM enterprise database for EIM loading.

Annual Revalidation for Siebel users.

Involved in data cleansing for Siebel R7 readiness.

Involved in Migration from Siebel 2000 to Siebel 7.

Resolve problems, which come via Problem Tickets.

Maintaining Service Level Agreement tracker (SLA tracker).

Maintaining a database of all issues & their resolutions related to CRM Siebel

Work (Issue Log  -spread sheet)

Mentoring new team members.

Preparing and sending status report to Manager.

Contacting Client via SameTime and conference calls to resolve issues.

Responsible to ensure all team members at my location submit their hours in time (ILC).

Project Name                      : Customer Support Call Center System

Duration                             : July 2001 to June 2002

Team Size                           : 8

Software                             : Siebel '2000, MS SQL Server 7.0, Siebel VB, NT Server

Client                                  : South Electronics, Atlanta

Role                                   : Team member

Description:

This Customer Support Call Center System is developed & implemented for all the sites of South Electronics Inc, Atlanta, USA. South Electronics is a communication Industry dealing with Cell phones, Internet Service, Telephones, Pagers etc.

Study of processes & preparation of designs for Screens, Views and Applets.

Worked extensively on configuration of BusComps using links, joins, and Inter table relationships, Navigations, Pick applets and Pick Lists.

Involved in gap analysis and design of the critical enhancements.

Involved in transferring legacy database to the Siebel database using EIM.

Project Name                      : Personal Banking

Duration                             : Sep 2000 - June 2001

Team Size                           : 6

Software                             : Siebel '2000, Oracle, Siebel VB, NT Server

Client                                  : Citibank, NY

Role                                   : Team member

Description:

Designed and developed Sales Management system using Siebel 2000.

Responsible for gathering and documenting functional requirements.

Developed functional process diagrams.

Modified Siebel Business Objects/Components to customize the data layer.

Importing of Business Data for Master Business Components using EIM from Legacy systems.

QMax Systems, India (July 1996 – April 2000)

During this period worked in SDLC complete life cycle. Designed various Web pages and created applications for various domains like inventory sales and marketing.

Arabian Fal Co., Rahima, Kingdom of Saudi Arabia (April 1995 – May 1996)

In charge of Business Promotion, Pre qualification, bidding and follow up major activities. Close follow-up with client regarding work force supply and maintenance activities. Studies of further requirements and Inventory preparations, co coordinating with contractors and sub contractors viz., Aramco, SABIC Group of Companies. Worked as a Project Engineer for a brief period of six months. Conducting interview to enroll potential engineers and laborers.

SriRam Air-conditioning Engineers, Chennai (August 1991 – February 1995)

In charge of sales and marketing windows, split and package Air Conditioner. Lead a team with five members. Conducting workshop to the junior engineers in sales. Understanding potential areas for sale. Converting inquiries to prospective clients. Follow up with junior engineers and recording the sales movement

Fedders Lloyd Corporation Limited, Chennai (April 1988 – July 1991)

In charge of sales and marketing. Lead a team with four members. Conducting workshop to the junior engineers in sales. Follow up with junior engineers and recording the sales movement.

Education

Bachelor of Mechanical Engineering                   1988
from University of Bangalore                                   First Class

Post Graduate Diploma in Computer Applications

Training and Certifications.

• Associate Oracle Certified Professional 9i DBA From Oracle Corporation.
• Microsoft Certified Systems Administrator From Microsoft
• Siebel Hand Held Course from Siebel University.
• Project Management Professional (PMP) -training
• Six Sigma Green Belt (GB) – training.
• Brain Bench Certificate in JAVA

Technical Skill Set:

CRM	Siebel eBusiness Applications ver 6 to 7.5.x
Languages	C, C++, PL/SQL, and Java 2.0.
Java	JDK, JDBC, RMI, JFC/Swing, Applets, Java Servlets, EJB
Project Mgmt Tools	MS-Project 2003
Data Access	ODBC, ADO (ActiveX Data Object), DAO (Data Access Objects)
RDBMS	Oracle 7.x/8i, SQL Server 6.5/7.0 and Ms-Access.
GUI	VB 5.0/6.0
Web Tools	MS-IIS 4.0, HTML and FrontPage-2k
Web Designing	Adobe PhotoShop 6.0, Flash 5.0, Dreamweaver UltraDev 4.0
Operating System	Windows N.T 4.0/2000, Windows 95/98/Millenium/XP
Data migration	Siebel EIM, SQL* Loader

Soft Skills:

Project Management.

Quality Procedures Enforcement.

Business Process Documentation.

Resource Allocation, Monitoring and Co-ordination.

Domain Knowledge:

Sales, Call Center

Manufacturing and Production

Supply Chain Management

SAP BASIS

PERSONAL DETAILS:

Date of Birth                       : 15 October 1963

Marital Status                      : Married

Languages                          : English, French, Hindi, Tamil & Urdu.

Passport No                                    : Z069220

Valid till                              : 15 July 2008

Place of issue                      : Chennai

Address                              : No 22, Lathuram Street,

                                            Hill Road, Chennai 600 031.

                                            Tamil Nadu, India.

                                          : Res.:    +91 – 44 –28483140

Worked in USA for IBM on B1 visa.

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