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F-309, Jahana Bagh, New Delhi - 984712
An information technology professional with 5+ years of diverse experience in the fields of infrastructure management and system administration. Seeking a position to implement twin benefits of acquired experience and system savvy to effect superior technology solutions.
Consistently analyse and improve technical capabilities related to the field of Information Technology there by increasing the efficiency and competitive with the fast growing Technologies.
à Customer Services/Solutions à Lotus Notes Administration
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Fatima
Karim
F-309, Jahana Bagh, New Delhi - 984712
Mob: +919876543210
Email: fatima@gmail.com
Career Objective:
An information technology professional with 5+ years of diverse experience in the fields of infrastructure management and system administration. Seeking a position to implement twin benefits of acquired experience and system savvy to effect superior technology solutions.
Innovative:
Consistently analyse and improve technical capabilities related to the field of Information Technology there by increasing the efficiency and competitive with the fast growing Technologies.
Core Professional Competencies
à Customer Services/Solutions à Lotus Notes Administration
à Active
Directory à Backup Administration
à IT
Infrastructure Management à Team Building and Staff Retention
à Vendor
Management à Resource Planning and
allocation
à MIS
preparations and reviews à Performance Improvement
Plans
à Standard and
Best Practices à Presentations to Client
à Escalation and
Complain Handling à Training Program for new
joinees
Professional Experience
Nippon Data Systems Ltd.
Sr. System Engg.
Since April 2012 till
date
Roles and Responsibilities:
Ø Server management and OS and Backup Administration
·
Managing
Technical team which is responsible for infrastructure management services.
·
Creating
standard server build.
·
Updating servers with latest
packs and hot fixes.
·
Troubleshooting active
directory problems.
·
Implementation and administration
of DHCP and DNS.
·
Implementation and
administration of Group Policies
·
Review and remediate software
failures and to eliminate the problems that causes those failures.
·
Remote Administration of
servers across PAN India branches.
·
Installation and configuration
of Application as required.
·
Performance Monitoring of
servers in terms of CPU, Memory and Disk utilization.
·
Domain User creation and
deletion.
·
User and group permission.
·
Folder sharing and
administration of permissions.
·
Creation of Network folder and
Quota Management.
·
Creating Backup Policies and
taking backups of servers and restoring data as per customer request
·
Escalation for H/W problems to
vendor.
I GATE Global Solution Ltd.
Sr.
Engineer
Since
Nov 2009 to Mar 2012
Client: New Holland Fiat India Pvt. Ltd.
Achievement: Got Spot Award for enhancing
customer satisfaction and creating operational excellence
Roles and Responsibilities:
Ø Server management and OS and Backup Administration
·
Managing
Technical team which is responsible for infrastructure management services.
·
Creating
standard server build.
·
Updating servers with latest
packs and hot fixes.
·
Troubleshooting active
directory problems.
·
Implementation and
administration of DHCP and DNS.
·
Implementation and administration
of Group Policies
·
Review and remediate software
failures and to eliminate the problems that causes those failures.
·
Remote Administration of
servers across PAN India branches.
·
Installation and configuration
of Application as required.
·
Performance Monitoring of
servers in terms of CPU, Memory and Disk utilization.
·
Domain User creation and
deletion.
·
User and group permission.
·
Folder sharing and
administration of permissions.
·
Creation of Network folder and
Quota Management.
·
Creating Backup Policies and
taking backups of servers and restoring data as per customer request
·
Escalation for H/W problems to
vendor.
ØHelpdesk Management Services
·
Monitoring helpdesk services
and make sure that each and every call should be logged in incident management
tool and must be closed with proper solution within defined SLA
as per the client.
ØMail Management services
·
Lotus mail
üUser ID creation after receipt of duly filled and approved form by
departmental Head and IS
üLotus client support at end user
üResponsibility of monitoring of Lotus server (Performance, Space)
üManaging escalation routing archiving and replication problems of
users.
üRestoration of mail file backup if required.
üMonitoring server statistics for pending and dead mail and take
action accordingly.
üResponsible for managing mail quota size of user’s mail file.
üIdentify and troubleshoot replication and mail routing problems at
server end.
üMaintenance of server and user mailbox.
üMonitoring of Domino Servers.
üMonitor/Troubleshoot
server tasks.
üKeeping a Check on disk space utilization. Allotted
quotas for Specific Databases & mail files. Automated checklist for
checking disc space and free disc space of the server.
üManaging
Access Control Lists of Databases and Domino Directory.
üResolve/Restore
user’s mailbox corruption problems.
üMaintaining
the disk quotas of the users.
·
Outlook mail
üFollow up HR and CNH for ID creation after receipt of duly filled
and approved form by Departmental Head and IS
üMS Outlook client support at end user.
Ø Vendor Management
·
Lodge complain of H/W
problem to Vendor
·
Follow up vendor till
closure.
Ø Asset management
services
·
Maintain H/W and S/W
database
·
AMC and Warranty
details and management
·
Configuration
Management & Change Management
·
Keeping track of S/W
Licenses.
Ø Desktop/Laptop Support
·
Initial configuration
·
Trouble shooting restricted to
O/S level
·
Standard S/W installation and
initial configuration
ü OS - WIN 2K or XP, Latest Service Pack, Windows Update, McAfee 8.5,
EPO Agent, MS Office 2003/2007, Internet Explorer 6.0 , Acrobat Reader 6.0, Baan,
Lotus Notes 7.0, WinZip 11.0, WIN VNC
üRequest based Approved s/w installation
üCAD, ProE, MS Project, Acrobat professional, AT&T Dialup, Neo
Accel, Rumba, PageMaker Photoshop etc.
Production Support:
·
Installing and Configuring
Windows 2000/2003, with clients include Windows2000 Professional, Windows XP
and Windows 7
·
Configuring and maintaining
DHCP servers.
·
Configuring and maintaining
File server.
·
Configuring and maintaining
print server and assigning printers to users.
·
Maintaining backup of server
through CA ARCserve.
·
Configuring user level, file
level security, and System policies.
·
Troubleshooting network
problems and responsible for daily backup of network data.
·
Troubleshooting of hardware
problems related to desktops etc.
·
Installation of Various
Software’s and client’s business Applications etc.
Monitoring
as a representative of IT Management:
·
To guide the users with regard
to company’s IT security policies, so that they are followed.
·
To guide the Users in following
the prescribed Back-up procedures and guide the Branch in this regard.
·
To guide the Users so that they
use only licensed software, as per the company’s directions.
·
To monitor proper maintenance
of hardware, including preventive maintenance, as per the schedule submitted by
the vendor
·
To guide the Branches/ Offices
in maintaining record of inventory/ new items/ movement of hardware in relevant
register
Miscellaneous:
Conduct
training/induction programs, related to IT, for the staff at Plant as per
instructions from IS Head.
WIPRO INFOTECH
Engineer,
From
5th Nov. 2007 to 11th Nov. 2009
Site: HDFC
Bank (erstwhile CBOP), New Delhi
·
Looking after CBOP project in Delhi
·
Managing 1st level escalation.
·
Providing remote support for
Lotus notes.
·
Looking after Stex Application:
Managing Users.
·
Managing server of CBOP for
Stex Application.
·
Managing Finware application
Servers of HDFC Bank LTD.
·
Managing Lotus Domino servers
of HDFC bank LTD.
Site: CITIBANK, Noida
·
Leading a team of five desktop
engineers.
·
Managing second level
escalation.
·
Managing assets inventory.
·
Coordinating with vendors.
RT Outsourcing Services Ltd.
Desktop
Support Engineer.
From
27th
Apr. 2007 to 3rd Nov. 2007
·
Looking after desktop support
and IT facility management, managing users, Lotus notes, Install and configure
LAN Card. Installation and troubleshooting for banking software.
·
Looking after Stex Application:
Managing Users.
·
Taking care of all LAN, WAN and
Network related issues.
·
Server Management (Taking care
of Backup, Creating and Managing User Ids and implementing Policies.)
EDUCATION
Pursuing M.Sc. in
Information Technology (M.Sc. IT)
B.A from BNMU,
Madhepura
CERTIFICATIONS:
ITIL
V3 Foundation
MCP -- Microsoft Certified Professional
MCSA -- Microsoft
Certified System Administrator
IBM Lotus Notes Domino
7 System Administration Operating Fundamentals (190-720)
TRAININGS:
MCSE -- Microsoft
Certified System Engineer
CCNA -- Cisco
Certified Network Associate
CLP -- Certified Lotus Professional
About
Myself
Strength : Hardworking, Confident, Perseverance, Adaptable
Personal Information:
Father’s Name : Md Nasim
Nationality : Indian
Marital Status : Single
Language : English,
Hindi, Urdu
Phone
: +91 9876543210
Declaration:
I
confirm that the information provided above are true to the best of my
knowledge and belief.
Place:
Date: FATIMA KARIM
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