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Sunil  Kumar                                                     125/16 S N  Road
        Kung Coloni, Mumbai.
   Contact Number. 9876543210               E-mail: sunil@gmail.com
 
Career Objective

Looking challenging and rewarding career in IT Industry wherein I can contribute my knowledge and skills.
 

Educational Background:

v  M.Sc. (Computer Science) from M. D University Rohtak, Haryana

Summary of Skills:

    ERP Package             : SAP ABAP Net weaver 7.0 
Operating System     : Window 2000, XP, 2003, Win7

     Abap Skills: I have a sound knowledge in SAP ABAP and very good understanding on the following topics.

       DDIC                                         Table, Views, Search Help, Structure, Table Type
 Reporting                                  Object Oriented ALV.

Screen Painter                           Module pool Program

Database Update                       Synchronous, Asynchronous update

Layouts                                       Smart forms.

Enhancement techniques          User-Exits & Business Add Inserts (BADIs),

Data transfer                              BDC, BDC Using BAPI

Cross Application techniques     BAPI, RFC

 



Employment:

MetLife Global Operation Service Center                          15th Dec, 2009-24th June 2012.
Sr. Quality Analyst                                                       

Responsibilities:

  1. Performing Quality Checks on the team and provide them regular feedback.
  2. Attending Process Calls to discuss updates with clients and making sure that the same has been downloaded to the team members. 
  3. Conducting skill verification assessments regularly to check the knowledge of team members and Co-ordinate with the training team to arrange refresher training
  4. Participate in Calibration Call arranged by clients to ensure both the parties on same page <It is a monthly exercise>
  5. Preparing Reports as per the requirement of Operation Team and Quality Team.
  6. Creating Macro tools for Quality and Operation team.


HCL Technologies Ltd.                                                                    26th Nov 2007-7th Dec 2009
Sr. Technical Support Officer

Description: Sprint Nextel is a largest Telecom Service provider in the US market. It operates a nationwide digital wireless network with more than 40 million subscribers. It also provides cellular access on a wholesale basis to other carriers.

Responsibilities:

  1. Performing Quality Checks on the team and provide them regular feedback.
  2. Providing floor support to the team members.
  3. Conducting regular feedback sessions with the team to discuss Achievements, Targets and planning to meet the Targets.
  4. Attending Process Calls to discuss updates with clients and making sure that the same has been downloaded to the team members. 
  5. Conducting skill verification assessments regularly to check the knowledge of team members and Co-ordinate with the training team to arrange refresher training
  6. Participate in Calibration Call arranged by clients to ensure both the parties on same page <It is a bi-weekly exercise>
  7. Preparing Reports as per the requirement of Operation Team.
  8. Actively participate in the governance audit conducted by corporate quality team to ensure updates are being shared properly with in the each LOB by asking questions regarding updates to the team members and checking the PSB "Pre-Shift Briefings" Sheets.

SN Export                                                                                    August 2005 – September 2007
(Partner)

Hartron                                                                                        June 2004 – July 2005
Trainer
 


Details of Onsite Travel and Visas:

Country Visited
Period
Type of Visa
Visa Validity
USA
3 months
B1-B2
2019

 

Details of Professional/Educational Qualification:

Qualification
Year of Passing
Board/University/Institute
% or Grade
SAP ABAP
2013
Lithan Genovate Mumbai
81%
M.Sc. Computer Science)
2004
M. D. University
71%
BA
2002
KUK University
53%
12th
1999
Haryana Board Bhiwani
57%
10th
1997
Haryana Board Bhiwani
50%


Personal Details:

            Date of Birth                                                     :           12-01-1990.
            Nationality                                                        :           Indian                          
            Marital Status                                                   :           Single.

Others Relevant Details:

Remuneration Expected                                  :           As per Industry standard
            Holding Valid Passport                                   :           Yes                             
            Visa                                                                 :           Yes.
    


(Sunil Kumar)

Place: Mumbai                                                                                          Date:


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