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HASHINA MAKWANA- SAP SD Certified

       309, Sector1 2, Shiv Vishkarma Society, 
Gandhinagar-197260

Contact: +91 9876543210

Email: hashina@gmail.com

SAP Certification

6+ Years of experience versatile experience in the Aviation & Pharmaceutical industry, seeking challenging managerial assignments. Proven ability to provide a high level of Customer Service surpassing market standards; well versed in management of cross-functional teams; deep understanding of quality management in a services environment. Demonstrated ability to effectively plan, coordinate & meet deadlines. High-level leadership and mentoring ability. Excellent interpersonal and communication skills. Skilled in SAP-SD module integration, configuration and process management nuances.

Education

_  B.Sc. (Physics), Gujarat University, 2006

_  SAP  Sales & distribution (SD) Module, SAP India Pvt. Ltd (Version B.S.7.0)

Trainings

_  SAP SD

_  Quality Assurance, Team Bonding

_  Navitaire and Flight Speed training for Reservation

Key Result Area

SAP SD: Brief overview Knowledge of ASAP Methodology

_  Project Preparation

_  Business Blueprint

_  Realization

_  Final Preparation

_  Go Live and Support

General Administration

_  Streamline various administrative activities for smooth functioning of the organization.

_  Ensure compliance to SLA parameters across assigned administrative projects.

Customer Service

_  Maximize customer satisfaction through qualitative service delivery and prompt resolution of issues.

Team Management

_  Monitor performance of team members and render productivity enhancement feedback.

_  Conduct need based training sessions aligned to business requirements.

Technical Skills

SAP Sales and distribution (SD) module, SAP India Pvt. Ltd: Version B.S.7.0

SAP Certification Code / Id – S0009524607

_  Brief overview Knowledge of ASAP Methodology(Project Preparation, Business Blueprint, Realization, Final Preparation and Go Live and Support)

_  Change of Enterprise Structure and Assignment of organizational Units.

_  Configuration of different types of Sales Documents like Special Orders, Cash Sales, Rush Orders, Credit Memo and Debit Memo requests.

_  Overall Management and configuration of contracts and scheduling agreements as per requirements.

_  Pricing: Configuring Pricing Determination Procedure including condition tables, condition types, access sequence, Customer and Document pricing procedure. Condition exclusions, maintained routines for pricing requirements.

_  Configuring Partner Determination Procedure, Text Determination Procedure, Account assignment and automatic Account determination and integration with FI module as per business requirements.

_  Customizing Material Determination, Material Listing and Exclusion, Bills of Material.

_  Set up of documents: Order Confirmation, Delivery Note, Invoice, and Shipping Documents.

_  Configuration Rebates including Rebate Agreement Type, Condition Type Group, Condition Types, Access Sequence, Condition Tables, Account Determination, and Condition Records.

_  Creating Account Groups for Customer Master Data, Configuring Copy Controls and incompletion procedures.

_  Standard TAX determination

_  Knowledge of Credit management both Simple credit check and Automatic credit check

_  Integration of SD with MM, FICO

_  Professional Experience

TORRENT PHARMACEUTICALS LTD

Administrative Assistant, Nov 2012 to 28^th Feb 2013

Accountabilities:

_  Involved in scheduling & assigning administrative projects in compliance to SLA parameters and updating the same on SAP software.

_  Creating Sales Order, Billing, Purchase Requisition and MIGO through SAP R/3 community.

_  Ensure prompt resolution of administrative issues including preparation of reports based on analyzed data.

SPICEJET LTD

Senior Customer Security Executive, Aug 2006 – Sept 2012

Accountabilities:

_  Ensured qualitative service delivery in discharging station assignments aimed at maximizing customer satisfaction. Maximized productivity through optimized resource utilization.

_  Monitored performance of team members based across Reservation, X-Ray Screening, Ramp Handling, Cargo, BMA, Ticketing & Check-in and conducted need based training sessions aligned to business requirements.

_  Liaised with BCAS, Airports Authority & other Government Agencies in troubleshooting of identified issues.

_  Involved in planning & implementation of alternatives (re-booking/ hotel transfers) during delayed, diverted and cancelled flights. Coordinated activities of the lost and mishandled baggage department.

_  Function as HR SPOC for Ahmedabad location involved in management of joining & exit formalities, payroll activities, resolution of PF queries including processing of monthly attendance & salary.

Date of Birth: 19^th July 1988

Languages Known: English, Hindi & Gujarati

Reference Available on Request

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