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CAREER OBJECTIVE

I am a highly motivated and results-oriented professional with exceptional leadership and communication skills seeking to join your company. I am looking for a company where I can utilize my Human Resources and Customer Service knowledge and skills.

WORK HISTORY

v  Worked as Office administrator at Western Interior Designers &Marine Contractors, Cochin, India from September 2012 to March 2013.

v  Worked as Payroll Administrator from April 2009 to January 2012 at Northgate Arinso (UK based Company) a leading global Human Resources (HR) services provider offering innovative HR business solution through HR technology, HR Outsourcing (HRO/HR BPO) and HR consulting. Northgate Arinso is number one in HR and payroll outsourcing in UK. 

  Responsibilities include:

Ø  Auditing UK Payrolls which includes monthly, weekly and fortnightly.

Ø  Preparing new hire and termination work, maintain all employment records, workers compensation claims.

Ø  Creating SMP Statutory Maternity Pay) schedule.

Ø  Check payroll information received and action accordingly.

Ø  Ensure correct approvals & authorizations are in place prior to actioning payments.

Ø  Check and process expenses.

Ø  Keep track of all the vacation, sick, personnel time for all employees.

Ø  Audit payroll reports to ensure that all information has been correctly input into the payroll system.

Ø  Produce pay slips and ensure that they are posted to all employees prior to payment.

Ø  Comply with Inland Revenue guidelines, completion of forms, applying tax codes and national insurance instruction, completing End of Year tax returns.

Ø  Interact with Clients through IMS(information Management Service) or phones for queries..

Ø  Ensure own Roles and Responsibilities are edited and updated as required.

Achievements:

Ø  Won ‘best employee of the quarter’ award twice for the period 2009 &2010.

v  Worked as Senior Business Process Executive at Sutherland Global Services (PHH mortgage) for a period of 18 months from April 2007.

Responsibilities include:

Ø  Guiding and enabling the agents to do tasks within time.

Ø  Verifying and confirming the tasks escalated by agent and reassign to the escalation team.

Ø  Processing various kinds of tasks includes extension of loans, reapply BD, Hits to commission, pricing   account, reactivation and cancellation of loans, landscape general, MBS, Extension, cancellation of wholesale loans (WCL).

Ø  Interacting with Clients for the clarification of new tasks.

Ø  Giving training to the agents which I am trained by the client.

Achievements:

Ø  Got promoted as Senior Business Process Executive after completing 1 year at Sutherland.

Ø  Won Bravo award for best performance.

v  Worked as Office Administrator at ICICI Prudential (December 2006 – March 2007).

v  Worked as Sales cum Customer Relation Officer at Muthoot Honda (December 2005 – November 2006).

Ø  A total work experience of 7 years in Office administration, payrolls, back office operations & customer support.

Ø  High Degree of Computer Proficiency in Computer Applications.

EDUCATION QUALIFICATIONS

Ø  BSc.IT from Mastermind IT Academy (Sikkim Manipal University), Cochin.

Year	Degree/ Examination	College/School	University
2003-2006	BSc.IT	Mastermind IT Academy	Sikkim Manipal University
1999-2001	Pre Degree	AL-Ameen College, India	Mahatma Gandhi University
1998-1999	SSLC	CCPLMAIHS, India	Board of Public Examination Kerala

STRENGTH

Ø  Solid managerial and administrative skill

Ø  Exceptional versatility and adaptability.

Ø  Dedication and drive as a hard-working individual.

Ø  Communication and team-building skills.

                 

Ø  Good knowledge in Payroll Processing, Accounts & Office Administration, Pricing (Mortgage).

Ø   Interpersonal and teamwork skills

Ø   Managerial and supervisory skills

Ø  Fast learner and a very good team player with capabilities to lead one.

Ø  Focused on delivering the commitments.

Ø  Ability to pick up new technical/domain knowledge.

TECHNICAL SKILLS

                Operating System                        : Windows 9x / ME / XP / 7, Linux

                Packages                                        : Microsoft Word, Excel, Access, PowerPoint, Tally

PERSONAL PROFILE

Date of Birth	8 Jan 1984	Age	3o years
Fathers Name	S .N. Hussain	Marital Status	Single
Languages Known	English, Malayalam, Hindi, Tamil	Visa Status Passport Number:	P9684312
Gender	Female	Nationality	Indian

Respected Sir(s),

I hereby declare that the above-furnished details are true to the best of my knowledge.

            Date:                                                                                                                                                     

Place                                                                          Roshni Hussain              

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