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SAMEERA BEHL
Mobile: 09876543210
A seasoned business management professional with
a passion for learning & development and a proven track record in building
and nurturing talent through learning interventions
PROFILE SUMMARY
·
A competent professional with nearly 16 years of
experience in Learning
& development, Human Resource Management and Client
Relationship Management in diversified industries such as FMCG, BFSI,
Hospitality, Telecom, Retail
·
Highly creative and
self-motivated with strategic changes and business level engagement for
increasing the transference of learning from the classroom to the job and in motivating
employees.
·
Delivered
training, designed modules, led teams of trainers and directed enterprise
·
Expertise in designing processes for training roll outs and managing
overall functioning of processes & implementing processes in line with the policies.
·
Strong acumen to research & develop content to suit organizational
requirements and fill dearth of skills.
·
Excellent record
of building & retaining highly motivated sales teams, distribution networks
& prestigious key accounts.
·
Self-motivated, multi-tasking team player with leadership abilities.
Interact easily with people of diverse backgrounds, cultures, and professional
levels.
·
Focused & goal-oriented with
unsurpassed communication, organized presentation & interpersonal skills
CORE COMPETENCIES
Team Leadership Training / Learning & Development Content Development
Executive Mentoring
& Coaching Training Need Analysis
Program Implementation
Organization
Development
Train the Trainer
Recruitment
ORGANISATIONAL EXPERIENCE
Since Nov’08
with Godfrey Phillips India Ltd., New Delhi as Regional Manager - Training
Highlights:
·
Essayed a major role in:
o Managing complete
Training & Development in the assigned region
o Developing &
executing training programs on behaviour, skill development, sales, product and
brand promotion for various levels in sales
o Identifying the training
needs of the branch in consultation with sales and operations heads
o analysing the business
needs and developed the content for behavioural training
modules for various functions across the organization
o Prepared the training programme calendar, customized training
modules based on the training needs of the branch
·
Holds the distinction of making
40 trainers from Sales System by Train The Trainer
·
Currently handling a very critical
OD/Change management project
·
Handling OJT for AMs & ASM as a part of their succession planning
and process improvement
·
Designing and execution of competence linked Leadership / Career /
Succession Planning interventions
·
Pivotal in:
o Handling training
vendors for various training program from time to time
o Overseeing the change
management issues and developing interventions accordingly
o Executing various mentoring and coaching projects in the
branch
·
Part of the Corporate Team of Assessment
Centre / Development Centre / Leadership Development training initiatives
of Corporate HR for leadership development
·
Carried out various HR activities for the branch including recruitment
·
Led a team of 3 trainers
·
Significantly contributed in:
o Handling various
initiatives on employee satisfaction surveys and R&R sessions
o
Designed and executed training for the
sales team on a IT driven business management tool, conducted refresher
trainings on use of the devise
May’06-Oct'08
with HR-Initiatives (Intercontinental the Grand Group), New Delhi –as Senior
Consultant Training and Development
Highlights:
·
Involved in:
·
Identified, designed, developed and delivered attitudinal and motivational training for various Corporate Houses
and the Hotel Division of the Grand Group
·
Planned, scheduled and coordinated training intervention with the HR
Heads, Regional Heads and Chief Operating Officer of different units
·
Delivered training sessions for large corporate like ICICI, TCI,
Nirulas, Areva, RICO and Hotel Inter-continental on diverse topics like:
o Attitudinal Skills, Team Building, Behavioural Skills and
Sales
o Business etiquettes,
Negotiation Skills, Interpersonal Skills and Personal Grooming
o Communication Skills,
Presentation Skills
o Emotional Intelligence & Train the Trainer
·
Initiated, developed and implemented Talent Management Process
·
Was a major contributor of developing and setting up of the Grand
Academy and The Management Trainee Program of the group now known as Lalit Suri
Academy of Learning
·
Carried out the recruitments at junior and middle level positions.
·
Conceptualised & implemented policies on R&R, performance
appraisal, competency mapping, etc
·
Spearheaded a team of 3 Trainers and 1 Content Developer
·
Initiated a program on attitudinal
re-engineering for all levels at the group under the change management
initiative which covered 1200 employees across the organization
Sep’04-Apr’06 with Aspectum (Part of EDOOR Consulting), Gurgaon as
Trainer Soft Skills and Sales (Project of Airtel)
Highlights:
·
Led the execution of Airtel Project for training & mentoring Sales & Operations staff and
Telecallers of Airtel
·
Looked after agencies with a team of 30 Executives in every quarter
·
Played a key role in organising classroom trainings for Executive and
Telesales Staff on weekly basis
·
Monitored executive calls at the field and recommended value-added
improvements
·
Successfully conducted training on:
·
Behaviour and Soft Skill
·
Call Audit and Re-training
·
Product and Process
·
Increased the percentage of ok cases by executives in case of welcome
agencies and success rate of tele callers
·
Distinction of conducting sales programs across India, for Maruti
dealership staff, on topics such as Negotiation
Skills, Selling by Exchange, Selling by Customer Service and Induction
May’02-Aug’04
with Fresh & Honest Café Ltd., New Delhi as Assistant Manager (Sales &
Training)
Highlights:
·
Supervised the sales &
marketing activities for Coffee, Tea, Soups and Milkshakes (on franchise basis)
for the Institutional/ Corporate sector
·
Successfully guided a team
of 4 Executives, conceptualized & deployed business development strategies
for accomplishment of top-line profitability
·
Effectively identified key accounts in the
institutional and corporate sector and generated maximum business from them
·
Efficiently coordinated the
sales & induction training for Sales
Force of the company; imparted training on soft skills and deal negotiation
skills.
·
Stellar role in acquiring
key institutional accounts such as Taj, Maurya, Hyatt, Meridian, Grand, Surya,
American Express, HCL, Ericsson, Escorts and Gillette
·
Holds the credit of
increasing the market stake of Italian Coffee (ILLY) & monthly billing from
Rs. 30 Lakhs for institutions and Rs. 10 Lakhs for corporate to 50 & 30
respectively.
PREVIOUS EXPERIENCE
Jan’99-Apr’02
with Rama Motors, New Delhi as Sr. Consultant Sales & Auto Finance
Oct’95-Aug’97
worked with Tourism Cooperative International Airport as Shift In-charge
EDUCATION
·
PG Diploma in
Management from Deventer Business School, Netherlands: 1997- 1998
·
Diploma in Hotel
Management from Institute of Hotel Management, Gwalior: 1992-1995
PERSONAL DETAILS
Date of Birth : 10th November 1975
Address : A-201, 12/1 N S Road , Delhi - 110004
Languages Known : English , Hindi and Punjabi
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