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        HEMA SINGHA

  E-Mail: hema@hotmail.com
  Mobile: 09876543210
 Tel: 0360-21212121

Seeking managerial assignments in Business Development, Liaison work and  General  Operations in IT industry.

CAREER SUMMARY

A technocrat with over 10 years of experience in Business Development, Government Liaisons, General Management, Technical Support Management & Client Servicing. Comprehensive understanding of client’s needs for the proper management and delivery of projects.

Deft at analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. Adept in setting up an entire infrastructure for draw operations, technical support and Game implementation at lottery retail outlets, upkeep of all up-linking equipment & all draw equipment. Excellent communicator with skills in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of products. Excellent team building & troubleshooting skills with proven abilities in planning & managing resources.

Knowledge Purview:

o    Online Lottery industry, preparing game structure and Lottery Draw management,

o    Government liaison and business development.

o    ITIL guide lines.

o    Tourism business.

o    A part time social worker.

AREAS OF EXPERTISE

Technical:

Æ  ITIL – V3 Certified.

Æ  PMP - trained.

Æ  MCITP windows 2008.

Æ  Operating Systems, System Administration, Networking, Vsat technology, Hardware assembling and troubleshooting.

Managerial:

Æ  Developing new clients and negotiating with them for securing profitable business.

Æ  Forecasting sales targets and executing them in a given time frame thus enhancing clientele.

Æ  Identifying and networking with prospective clients generating business from existing accounts and achieving profitability and increased sales growth.       

Æ  Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.

Æ  Building and maintaining healthy business relations with high net worth individuals and corporate clients ensuring high customer satisfaction matrices by achieving delivery & service quality norms.

Æ  Implementing high quality services, resulting in customer delight and optimum resource utilisation for maximum service quality.

CAREER SCAN

1.         Jul’-2003 - till April 2010, May 2011- till date  - Pan India Network Infravest Pvt. Ltd., (PLAYWIN) Division of Essel Group as Consultant - Government Liaison & Technical Operations -North East (India)

KRA: Role is to provide compliance service all across internal and external operations to all associated with PLAYWIN lottery (Super lotto, KENO, Joker, cards, Lucky-3 etc) ensuring confidentiality and assuring the implementation effective risk/control management process. That protects core business principles and continually improves organizational efficiency.

The position maintains and manages strong working relationship with various internal contacts and departments  in addition external stakeholders including Public/Player, vendors /suppliers, service providers/ retailers, and regulatory and Government Bodies in order to ensure compliance issues are understood and issues of concern are clarified and corrected.

Æ  Steering initiatives for technical operations, draw management, liaison with state governments.

Æ  Attainment of Lottery Schemes approved from the State Government, realisation of winners claim amount, regular submission / updating of Data on sales figure and state shares.

Æ  Managing all communications & projects for online lotteries and draws held in the states of Arunachal Pradesh, Mizoram, Sikkim, Meghalaya & Nagaland (India).

Æ  Setting up online Lotteries Draw location with uplinking facility at Itanagar (Arunachal Pradesh), Shillong (Meghalaya), Aizwal (Mizoram) & Kohima (Nagaland) in India.

Æ  Ensuring smooth operations of all formalities related to the draws involving the telecast on Zee Tv.

Æ  Headed Help Desk – North East region with a team of field engineers to upkeep the minimum down time of the 500 retail outlets.

Æ  Conduct periodical Retail Audit for the entire 2500 retailers in the North east India (Arunachal Pradesh, Sikim, Meghalaya, Nagaland, North Bengal).

Highlights:

Æ  Merit of recruiting & training the staff to conduct draws (technical & non-technical).

Æ  Successfully coordinated with ZEE Telefilms Ltd. to enable telecast draws on respective channels.

Æ  Attended training on Vsat operations and Uplinking of live Video Feeds on Air.

Æ  Dexterously worked on the upkeep of all up-linking equipment (VSAT, Router & Satellite Modem) & all draw equipment.

2.         Feb’01-Jul’03           SSI Ltd., Education Division, Itanagar (Arunachal Pradesh) as Centre Head.

 Highlights:

Æ  Responsible for the development of the centre, forecast target revenue, work within the allotted budget and AOP.

Æ  Record achievement of 180 student enrolment a month from a location with population of 2 lakh only.

Æ  The Centre has been awarded as Best Branch in the North-East India for the year 2002- 2003.

Projects Handled:

Title                  :          Arunachal University on Computerizing Student Database & Examination System

Front-end :                        Visual Basic,
   Back-end            :           MS Access

Title                        

  Annual Operating Plan and Project Monitoring Software for Department of Public Work, Itanagar       

 :   Software      :           Visual Basic and Oracle-9i

3.         Apr’95 - July’ till Sept 2000           First Flight Ltd, Bangalore as Area Marketing Officer - Cargo

Highlights:

April 1995 - to Sept 2000 - Area officer cargo – handling 6 branches. Responsible for Business development, target forecast and strategy planning for achievement, Operations, collections and client service.  

ENTERPRENEURIAL EXPERIENCE

1.         April ’09 to till date: Franchisee of Travelport Holidays India Pvt. Ltd., Guwahati, India.  

                

KRA: Business development, Operations MICE movement, Corporate Loyalty Solutions, Customized Package tours, Air Tickets, Visa assistance, Forex, etc.

Highlights:

Æ  Signed many corporate for their Loyalty program and MICE movements.

Æ  Personally handled many group tours for corporate like JUD cements, NEDFI, DPVB, GNRC, GTAC  etc to name a few to Thailand, Singapore & Malaysia.

Æ  Spearheaded in Setting up strong business relationship with suppliers from Bangkok and Pattaya (Thailand)

Æ  Generated revenue of INR 1 crore monthly from INR 10 Lacs a month.

2.     October 2007 till july 2009:- INNOVATE (an IT Training institute specialized in Cisco and Microsoft training) – Head Operations and Business Development plus profit sharing.

KRA:

Æ  Managing the IT education centre in imparting training on CISCO & Microsoft Certification programmes.

Æ  Accountable for planning & executing methods to deliver the best education systems.

Æ  Guiding a team of technical operations to deliver best services to the customers in smooth functioning of their servers, router, network equipment and computer systems.

Æ  Generating business and monitoring administrative department smoothly.

Æ  Facilitating the marketing team to Generate business for VSAT technology, Network solutions and Leased line connectivity.

Accomplishment:-

ü  Signed distributorship MOU with Tata Tele-services ltd, marketing of their VSAT product & bandwidth in the entire North east.

ü  Signed with CMC Ltd for providing technical manpower at National game held at Guwahati 2008.

ü  Instrumental in many small Networking projects in the north east India.

CERTIFICATION

Æ  CCNA (Cisco Certified Network Associate) ID -CSCO10798472.

Æ  MCSA (Microsoft Certified System Administrator) ID-5489734

Æ  MCITP windows 2008.

Æ  ITIL – V3 (Information technology infrastructure library).

ACADEMIC CREDENTIALS

Æ  2000: Diploma in Computer Hardware and Networking.

Æ  2000: Post Graduate Diploma in Computer Software Applications.

Æ  1996: B.Com. (Graduation).

Æ  1996: Diploma in International Tours and Travel Management.

PERSONAL DOSSIER

Date of Birth                      :           24^th December 1974

Languages Known          :           Manipuri, Assamese, Bengali, English, Hindi,

Language understand     :           Kannada and Tamil

Address                            :         12/1 N S Road, Guwahati- 781101, India.

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