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TANU SHAW

         E-Mail: tanushaw@gmail.com                                  Mobile: +91 – 9876543210/9879879879

Seeking middle level managerial assignments in Retail Banking Operations / Corporate Banking / Financial Advisory Services / Client Relationship Management with an organization of repute/institution related to my profile.

PROFESSIONAL SYNOPSIS
•      Erudite professional with around 3 years of experience in Retail Banking Operations, Client Relationship Management, Business Development and Team Coordination.
•      Worked in ICICI Bank Ltd., Location (Hyderabad&Bhubaneswar) as Officer in Retail Branch  Banking.
•      Exposure in identifying & adopting emerging trends & addressing industry requirements to achieve organisational objectives.
•      Successfully completed P.G Diploma in Financial Planning and Relationship Management from NIIT, Bhubaneswar in 2009.
•      Experience of handling relationships for running successful business operations & developing procedures and service standards for business excellence.
•      Competent in implementing effective solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty, repeat and referral business.
•      Keen communicator possesses a flexible & detail oriented attitude.

CAREER CONTOUR
Since May’ 09 with ICICI Bank Ltd., Hyderabad, Bhubaneswar as Officer in Retail Branch Banking

Key Deliverables:
Banking Operations:
•      Managing retail banking services like Branch Banking, Internet Banking and I Mobile, etc. for domestic and NRI clients while adhering to organizational guidelines.
•      Handling customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.
•      Managed retail banking services like handling Cash transactions, ATM reconciliation, Front desk, DD / Pay Order issuance, cash remittance activities, demat services and new account opening and FDOD etc.

Business Development:
•      Building and maintaining healthy business relations with high net worth, domestic and NRI clients, ensuring high customer satisfaction matrices.
•      Facilitating in conceptualising and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of financial products / services.

Client Relationship Management:
•      Maintaining cordial relations with customers to sustain the profitability of the business.
•      Maximising & retaining customer satisfaction level by on time delivery, monitoring customer complaints, providing efficient services.
•      Handling customer grievances and resolving their issues for customer retention.

ACADEMIC CREDENTIALS
Pursuing CS Executivefrom ICSI.Kolkata
Pursuing LLB from mayurbhanj Law College.Baripada
2009 P.G Diploma in Financial Planning and Relationship Management from IFBI(NIIT).Bhubaneswar
2008   M.A. in Economics from North Orissa University, Orissa.
2006   B.A (Economics) from Govt. Women’s’ College, Orissa (North Orissa University).
2008 ADV.PGDCA From Infosoft solution.Baripada

PERSONAL DOSSIER
Date of Birth:            25th June’ 1988
Linguistic Abilities:    Oriya, Hindi & English
Permanent Address:   124/1 K P Road, Mayurbhanj – 757003, Orissa  


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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