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Contact Details

Amrit Pandey

Flat No.107, Anikh Appt,

Mukai Nagar, Khadakwasla (R.S)

Pune-411021, MH

(  09876543210

*   amrita@gmail.com

Career Objective

To be part of a Highly Dynamic and Leading Organization .Finding Creative and Innovative solution and contributing towards the development of the organization. Seeking a Platform for SAP ERP HCM Implementation and Customization in organization working with SAP HR

PROFESSIONAL SYNOPSIS

Þ       A highly competent individual with a strong performance bias and 4+ years of experience, of which 30 months in Human Resource Management with focus on Recruitment, HR operations, Training & Development, MIS, Employee Engagement and SAP HCM (ESS/MSS).

Þ       Currently Self Employed and Working  as Independent Counselor/ SAP HR Trainer (External Faculty)

Þ       Demonstrated abilities in the area of Operations, Recruitment, Training and development, Employee engagement, HR Systems & Operations to deliver key organizational objectives.

Þ       A good team player with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a success-oriented attitude.

Þ       Extremely patient, good with time management, Innovative and have an analytical bent of mind.

HIGHLIGHTS – Career Growth

Feb 13 -Till Date                                 Free Lancer                                         Trainer/ Counselor

December 07 – July 12                    Wipro BPO Pvt. Ltd.                               Team Leader (Operation and Support)

Roles and Responsibilities

1)       Employer: Self Employed (Counselor and Trainer).

Duration: Feb 13 – Till Date                                                              

Roles and Responsibilities:

Role-1: SAP-HCM Trainer (External Faculty)                              

Project: Training and Counseling                                                                         

Client: Free Lancer.

Location: Pune

Responsibilities: 

·         Working as Independent Counselor and Recruiter

·         Providing Training for SAP HCM (All Modules)

________________________________________________________________________________________

2) Employer:  Wipro BPO Pvt. Ltd.

Role-1: Team Leader (Operations and Support)

 Duration: May 11 – July 12                                                            

Project: Operation and Support Functions                             

Client: Wipro BPO (Bell Canada).

Location: Pune

Responsibilities: 

·       Team Handling and Workforce Management: Managing WFM and Employee Shift Request using SAP (ESS/MSS)

·         Training and OJT handling: Organized and coordinated various training events and also handled OJT for many Batches.

·         Reporting and Analysis: Maintaining various Reports for Training, OJT, Quality, Operations and Miscellaneous, Analyzing Actions on them (like PMS, Attrition)  

·         Employee engagement: Various initiatives and events pertaining to employee engagement like RnR, Team Outings 

·         Client Communication and Escalation: Handling various Escalations and Coordinating Clients via communication (verbal and chat)

·          Other Support Function: Facilitated various Support activities and coordination with various Support functions

Role-2: Trainer and Executive

 Duration: Nov 08 – April 11                                                            

Project: Training and HR Administration                                  

Client: Wipro BPO (Talent Acquisition)

Location: Pune

Responsibilities:

·       Training and Recruitment: Conducting Technical Training and looking after internal recruitment using SAP.

·         Sourcing: Managing Off-campus recruitment thru referrals, EP (Experienced professional recruitment), Project trainee recruitment.

·         Employee engagement: Various initiatives and events pertaining to employee engagement.

·         MIS: Maintained various employee databases for employees and new hires.

·          HR Support Function: Facilitated various HR activities such as PMS, HR policies and HR operations.

Role-3: Technical Associate 

 Duration: Dec 07 – Nov 08                                                            

Project: Technical Service Desk                               

Client: Wipro BPO (Dell, AT&T)

Location: Pune

Responsibilities:

·       Tech Support: Providing Tech Support to US customers

·         Training: Floor walking and providing support to new associates.

________________________________________________________________________________________

Accomplishments:

- Was appreciated and awarded for Best Associate and SME.

- Was rated as an excellent performer in the entire quarterly, half yearly and annual appraisals.

- Was Member of Six Sigma Project which won Best Business Practices in IT Industry held in Delhi Nov’ 11

Training Undergone

·         5 Months Online Training for SAP ERP HCM EHP4 6.0 from Delphi Computech, Pune.

·         6 Months training in Hardware and Networking from CMS Institute, Pune.

Educational Profile

• Post Graduation Diploma in Human Resources Management – Symbiosis Center for Distance Learning, Pune scoring 65.4%.
• B.E (Computer) from JTM COE Jalgaon, Maharashtra– 2006 scoring 68.15%.

Additional Qualifications

• Certified SAP ERP HCM Associate (License Number: 0009556822)
• Cleared Train The Trainer (TTT) certification from Wipro and is a Certified Trainer.
• Diploma Course in HRD from CLHRD Mangalore University.

PERSONAL DETAILS

Date of Birth                          : 15^th May 1986

Languages Known              : English, Hindi and Marathi

Marital Status                       : Single

DECLARATION

I hereby solely declare that the above-furnished details are correct to the best of my knowledge

                                                                                                                         AMRITA PANDEY

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