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Kamal Ezzat Fahmy
129tanees street ibrahimiya, Alexandria, Egypt.
Mobile phone: 0020192333762

Objective:

Seeking a challenging and dynamic position to enrich my experience and provide your firm with a creative and hard working experience.

Personal information:
Nationality: Egyptian
Date of birth: january9th, 1982
Marital status: single
Military service: done
Education:

Graduated from faculty of hotels and tourism "Doctobr University"
Grade: good
Year graduated: 2003
Certificates: guiding sector
Computer skills:
Operating systems using windows98 and win xp and other operating systems like micro soft word, excel, power point, and internet usage.
Languages skills:
Arabic: mother language tongue
English: excellent
Spanish: good


Experiences
Current Position:
Tour operation manager at NASCOTOURS EGYP
T
 - Dealing with the clients and making contracts concerning the tourism market
 -  Making sure to give the customers the best service standard
 - Arranging all the packages regarding hotels , transportation ,excursions ,air way
    ticketing  and quotations for foreign clients overseas and companies rates for the  
    internal market too.

International account supervisor at Vodafone UK.

PERIOD: From 25 July 2010 till March 2011
Duties:

-Own and manage the client relationship: resolving calls efficiently and effectively. 
- Ensure service level agreements are met and maintained. 
- Work as part of a team to ensure offering world-class Customer Service at all times. 
- Be proactive in regards to the improvement of processes and procedures. 
- Communicate positively with all involved parties in order to facilitate customer's reception of   the expected distinguished service. 
- Create and promote an environment that fosters both individual and team advancement to      ensure the outstanding delivery of customer service. 
- Mentor and support new employees. 
- Use the job tools (telephone and computer) effectively. 
- Meeting service level in handling all transactions measured through productivity reports. 
- Accuracy in handling all assigned tasks. 
- Maintain professional work relationships with colleagues, supervisor and manager. 
 


Quality Supervisor trainer
In stream Global Service from January 2010 till 20 July 2010
                                                                                                                                          
Job nature: Responsible for the quality insurance for the customers by giving the proper training for the agents   

Indoor sales man
 In Baraka water company in Egypt from September 2005 to April 2006

Job nature: dealing with customers and making sales indoor way in two hours meeting with the clients and making good monthly targets of sales about 300 thousand also training new sales men on the new modern ways of sales and creative ideas
.
 tour leader:
 In Travco travel agency Luxor branch since May 2006 till April 2009

Job nature:
Organizing trips for the foreign guests coming to Egypt , reservations with hotels and booking airline tickets for the clients ,also dealing with all restaurants for the guests meals ,also giving explanation for the guest about all sight seeing all about Egypt history in ancient times by different languages, dealing with Thomson guest English people and the French guest nouvelle fronteire also tui Nordic guest from Denmark and Sweden and some Chinese guest  as well.

Sales and contract manager:
At Monte Foods Company in AUE in Dubai dip from the 1st of April till September 2009.
Job nature:
 Dealing with all the contracts in the office also translating all contracts and making deals with the super markets to supply them with all the items the company own and improving the sales target by inspecting the markets with my sales team as a team work to make the target the company wants every month..
USA experience:
Working as a salesman in an automotive company for selling cars in New York City since 1997 to 1998.
Job nature:
Making sales target monthly improves by selling cars to the customers , companies, banks and petrol companies , good skills with dealing and translating contracts with other companies in different languages.

Assistant front office manager:
 At Hilton international hotel at New York City from 1996 till 1997.
Job nature:
Dealing with booking and reservations for all my guests coming to the hotel also arranging cars rentals and all sight seeing to the guests and making arrangements for the parties to the clients as well too.

Guest relation personal: at intercontinental hotel in Jersey City in New Jersey since 1998 to 1999.
Job nature:
Taking care of all guests problems and solving them , arranging car rentals, sight seeing, booking airline tickets and car rental services.




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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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