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Sales & Program Manager Sample Resume Format in Word Free Download

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Maya Hall
Main: (802) 242-9876/ Cell: (802) 316-1230
Email:  maya@comcast.net

Executive Profile & Highlights

International sales/relations and program management expert with over 15 years experience in global consumer and technical sales, & business development, channel management, Supply Chain operations and in contract negotiations within the European and Asia-Pacific regions.  Experienced leader in social media and software as well as leveraging collaborative solutions to drive innovation, process efficiencies and communication.  Desire to maximize all these skills and experiences in a highly responsible, collaborative and leadership position that is global in nature and impact.
Qualification Highlights
  • Multinational end-to-end program management
  • Long-term relationship development
  • Contract & pricing negotiation
  • P&L ownership & management
  • Problem solver
  • OEM’s, sales rep teams, distributors, channel & subcontractors relationship management
  • Web 2.0/Social Software collaboration tools early adopter and team adviser/trainer
  • Cross functional training, collaboration & innovations development
  • International-based work and living experience

Professional Experience

IBM Microelectronics Division – Burlington, Vermont

2008~Current
Enterprise Demand Planner – Supply Chain Organization (SCO) / Social Media SME
Initiate, monitor and adjust processes and maintains client relationships through Supply Chain management and customer order scheduling fulfillment processes, including effective supply utilization and communications.  Responsible for problem resolution through Lean methodology and tools, coordinate customer solutions and brand-related activities, and apply effective research techniques and analysis in order to drive efficiencies.  Execute defined processes to meet business objectives/revenue objectives and enhance client satisfaction and sales productivity.
  • Coordinated and lead multi-disciplinary teams for the annual SCO Fall Plan strategy review that saw on-time completion of each year’s plan and closure to assigned revenue goals through internal and outsourcing (3rd party suppliers) solutions.
  • Developed an Intranet based “Manufacturing Dash Board” that provided a one-stop shop solution for centralized, streamlined and totally customizable, searchable, up-to-date and scalable factory status reports.

Social Media Subject Matter Expert (SME) – “BlueIQ Ambassador” core team member of social software enthusiasts who help, train and enable employees or teams with using social software in order to improve and advance communication both internally and externally.
    • Awarded 2H’09 Most Valuable BlueIQ Ambassador by the corporation
    • Selected by HQ to provide structured and ongoing training to 3 senior VP executives

IBM Microelectronics Division – Burlington, Vermont

2000~2008
Sales & Program Manager – International and Domestic Accounts
Quoted, won and executed against multiple and detailed technical projects for international and NA based semiconductor and consumer OEM clients.  Defined and prioritized product requirements and features in order to develop and implement on-time strategies for delivery of new products / services.
  • Won 8 new designs with leading AP network client in China resulting in revenue over $50M.
  • Championed new opportunities, quotes & guidance as well as drove P&L business plans with Sales Channel team and WW sales force that resulted in 12 P&L positive design wins valued at >$150M LTR.
·         Lead and expedited 15 initial prototype delivery projects for key international and domestic clients (including coordinated hand-carries) resulting in shortened time-to-market schedules.
·         Increased the effectiveness of the field sales team through a variety of training programs – both on-site and via web conference training agendas
·         Awarded for creation and implementation of division-wide opportunity project management database.



Taiyo Yuden (USA), Inc. – San  José, California
1999-2000
Taiyo Yuden is a leading components supplier to a multitude of clients as well as the creators of the CD-R and DVD-R.  The Taiyo Yuden group currently employees roughly 20,000 people generating ¥187,000M (~US$2.3B) in revenue.

Senior OEM Sales Representative
Directly developed, quoted and sold into major computer & consumer hardware and peripheral high-tech OEM accounts and subcontractors while extending market share by leading a team of corporate sales representative relationships.   Executed sales plans and goals through client and market understanding and through HQ / Client negotiation sessions that brought win-win resolution to multi-$M contracts.




Matheson Tri-Gas, Semi-Gas Division – San  José, California
 1998-1999
Matheson is a leading provider of solutions for customers using specialty gases and delivery systems in labs, fabricators, plants, processes, and numerous other areas.

Equipment Product Manager - Marketing
Developed go-to marketing strategies for new and existing products and managed complex pricing spec sheets for field sales team and clients.  Interfaced with sales, product marketing, and engineering for product feature requirements, coordinating a variety of research and operational activities to ensure best concepts, positioning, packaging, and promotion for each product line. Delivered sales tools (presentations, white papers, demos, selling guides, etc.) for sales and marketing force and provided worldwide training to field teams and clients.

Matheson-Tri Gas, Semi-Gas Division – San  José, California
1996-1998

International Accounts Service Representative
Quoted, configured, tracked and monitored a monthly average of 200 international orders valued at ~$10M.  Reported delivery and production status to executive teams on a weekly basis; highlighted potential roadblocks and issues that threatened revenue pipeline.  Interfaced between on-site Japanese executive management, NA-based counterparts and field sales teams.  Facilitated all aspects of development and creation of detailed and complex gas delivery systems quotations, pricing and lead-times.  Project managed and successfully delivered against 10 major cross-departmental international projects.



TBC International School of BusinessTochigi-Ken, Japan
1993-1996
Regional Japanese technical community college offering a variety of fields of study including English for business focused students.

Instructor of English
Instructor of business and conversational English at a Japanese community college.  Counseled 30 students on continuing international studies.  Introduced and promoted the college (in Japanese) to prospective students and local community.

Japanese Ministry of EducationTochigi-Ken, Japan
1990-1993

English Adviser and International Liaison, Japan Exchange and Teaching Program
Chosen by the Japanese government to work as an instructor of English at 5 different schools with 20 different native instructors and at 3 different levels.  As a Japanese English Teacher (JET) Programme Assistant Language Teacher (ALT), I enabled students, teachers and the local residents to gain a broader international perspective and was a speaker at various seminars, conferences, cultural festivals and media interviews.


EDUCATION
Albany, New York
Bachelor of Arts in East Asian History; Minor in Political Science

State University of New York at Albany
Albany, New York




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