Remote Tech Support Sample Resume Format in Word Free Download -->

Remote Tech Support Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


       
Anna  Ahmed
309 Island Place Apt #204
Annandale VA 22001
anna@hotmail.com
Cellular: +15714719876

Objective
Oracle 9i Certified, Oracle 10g RAC Certified, Managing Oracle on Linux Certified and
Redhat Certified Engineering.
More than Eight years experience in computer scope and still looking for a challenging and talented role of a System Administrator in a company, Using my skills and knowledge of fault tolerant solutions for daily monitoring and maintenance of mission critical production infrastructure.

Computer Skills

Operating Systems:                         
Microsoft Windows: (3.x, 9x, Me, NT, XP, Vista, Windows 7 2000, 2003 & 2008), Redhat Linux:(9,RHEL3.0,4.0&5.0),Suse,Mandriva,YellowDog,Centos,Ubuntu,Debian,Slackware,Sun Solaris (Version 9 & 10) and VMware Environment.

Database Platforms:   
Oracle 9i/10g/11g, Real Application Clustering RAC 10g/11g, Oracle Dataguard, Oracle 10g Enterprise Grid control

Computer Hardware:
I386 Systems, HP Blade Servers (BL G3 & BL G4, BL460c and BLc3000), HP Proliant Servers (DL360 G4 and DL360 G5), and HP High integrity Servers series.

Storage Systems:
HP SAN Switches, HP Modular Smart Arrays (MSA 2000 Series), and HP Enterprise Virtual Arrays (EVA 3000, EVA 4000, 6000 and 8000)
SAN/Storage Management, including storage design, configurations, implementation, additions, and consolidations SAN/Storage Management Performance Monitoring, Capacity Planning, Trend Forecasting, and Availability Reporting

Programming & Scripting Languages:        
SQL, PL/SQL, C++, Pascal, MS Visual Basic 6.0, XML, HTML Initiated Programming
 In C++, Perl & shell scripting.

Computer Networking:
System and Network Services & Security Administration in or Linux/Solaris environments including NTP, Telnet Web servers: Apache Tomcat, IIS. Proxy servers: Squid,. FTP servers: Wu-ftpd, Sftpd, ftpd, ftp, TFTP and so on. DNS: bind or named. Firewall configuration: NAT, Masquerade, connection tracking: iptables, ipchains, Mail SMTP: Sendmail, Postfix. POP3/IMAP,Security: Snort, ettercap, Nessus, John The Ripper, , SSH, SSL, TCP Wrappers,. Batch OS installation, automation: JumpStart / Kick Start. DHCP, LDAP

Other Computer skills:
Have a very good knowledge of many software packages such as MS office, backup and recovery software (i.e. Oracle RMAN and HP Openview Data Protector V 5.0 and 6.0).

Academic Qualification
MBA IT (Master of Business administration Information Technology), Grade B Sikkim Manipal University, India 2007.
B.Sc. Degree in Computer Science, Grade B+ University of technological and sciences Sudan 2003.
 
International Certification(s):

RHCE, Red Hat Enterprise Linux 3.
RHCT, Red Hat Enterprise Linux 3.
RHCE, Red Hat Enterprise Linux 4.
RHCT. Red Hat Enterprise Linux 4.
OCE Oracle10g Certified RAC Expert.
OCE Managing Oracle10g on Linux Certified Expert.
OCA Oracle9i Certified Association.

Professional Experience:

 Ltd was established as a multi-venture private company and registered in July 1999. It is a specialist company dedicated towards the introduction of modern banking technologies and solutions to replace the manual and traditional methods being used by banks and financial institutions in the Sudan. The company started its operations in May 2000 with the following centers:
- National Electronic Cheque Clearance Center
- Swift Service Bureau Center
- Software Center
- National Switch Center
- Network Center

Position: Head of System Administration Unit in National Electronic Cheque Clearing Center

I was holding the position of "Head of System Administration unit" my responsibility for supervising system and database administration team for the
purpose of implementing, managing, maintaining and tuning database servers,
application servers, backup systems and SAN storage systems of the Electronic
Cheques Clearing System's Data centers (Main and Disaster Recovery Centers) each datacenter has 14 Hp Blade Servers and 7 Hp DL380 Rack Servers, Two EVA storage, Two MSA and MSL Backup all are connected to SAN Switch, these data centers belong to the Central Bank of Sudan.
Main tasks include but not limited to:
     -Implement, manage and maintain SAN Storage systems. HP Storage works EVAs
      and MSAs.
     -Plan, install, manage, maintain and tune Operating Systems (Redhat EL
      Advanced Server v. 4.0 / Windows 2003 Server)
-Plan, install, manage, maintain and tune Oracle 10g RAC databases.
-Plan, install and manage Oracle Application Server 10g.
-Plan and implement Backup and Recovery strategies for Operating systems,
 Databases and Application & communication Servers. Using HP Open view data
 protector v 6.0 and Oracle RMAN software.
-Plan and implement disaster recovery policy (Oracle Dataguard 10g for both RAC
 and single instance databases).

Ultra Tech was established in 2007 by an elite group of well-known engineers in the technology industry. Their vision was to set the leading footsteps in the technology race. Ultra Tech embraces some of the most qualified technicians and professionals in Sudan. it operates and delivers a wide range of services, solutions and products, which include the following: Information Technology, Networking and computer maintenance services. These are conducted by our highly qualified engineers and technicians Fingerprint verification devices. We provide these state-of-the-art technological solutions for businesses and individuals who wish to increase their security level. Surveillance cameras. This product is considered a valuable asset to any advanced business in the modern times.  Printing services. We are proud to bring the best printing solutions to our customers. Our printing services are distinguished from others in the market and guarantee customer satisfaction

Position: Remote Tech Support
      This is a contract position based on project and support, this position has given me
      The opportunity to Design and implement a portion of the projects,
      The successfully implemented projects during this period.
- Plan and implement disaster recovery policy (Oracle Dataguard 10g ) for (Sudanair) Sudan Airways Co
      - Plan, Implement & Configured SAN Storage for DAL Group
- Plan, Implement & Configured Database Replication using Oracle Dataguard for Ministry  Of Investment
- Plan, Implement & Install Redhat Linux ver. 4.0 on two servers for Commercial Bank
- Plan, Implement & Install Oracle Real application Cluster RAC for Commercial Bank
- Configured Mail Sever and Ftp Server in Linux  for Hosini Group

Sudan University of Science & Technology (SUST) is the largest technological university in Sudan, and is a major education and research university, home to about 65000 students in more than 200 academic programs at both undergraduate and postgraduate levels, 1000 faculty and 1500 supporting staff. The mission of SUST is to achieve excellence in the interrelated areas of undergraduate education, postgraduate education, research and community services. The excellence in teaching and the continuous updating of curricula in fields as diverse as, engineering, computer science, business, life sciences, radiological science, music and drama, applied and fine arts and physical education, ensured quality graduates through whom the university has gained world wide reputation.
Position: Redhat Linux instructor and Course designer
 Key responsibilities during this period:
      This is a contract based as per course job that has given me the opportunity to
      Design advanced courses and Training programs on Redhat Enterprise Linux v4
      And v5, and open source technologies.

4-December-2006 to December-2007,
Linux Institute – India - Hyderabad
Position: Redhat Linux instructor and Course designer
Key responsibilities during this period:
This is my own business and is a based as per course job that has given me the
Opportunity to design advanced courses and Training programs on redhat
Enterprise Linux v3.0 & v4.0 and open source technologies.

5-January 2005- November 2006,
Scorpio System Limited – India - Hyderabad
Position: Assistant of System Administrator
Key Responsibilities:
It was a part time job and the main responsibilities are installing, supporting, and
maintaining servers and other computer systems, and planning for and
responding to  service outages and other problems other duties may include
scripting purpose of implementing, managing, maintaining and tuning database
 servers, application servers, backup systems.

The University Science and technology is a cadence non-profit organization established in March 1995. It aims to broaden the base of the computer and applied sciences; starting with the faculties of information technology computer sciences and computer engineering which were known later as the faculty of electrical and electronic engineering; with its four departments (communication, medical engineering, electronic and computer engineering and computer programming).
Position: instructor
Key Responsibilities:
Instructed, trained and participated in both the theoretical and practical phases of
Teaching computer science and software technologies to the undergraduate
Students of computer science and computer & information Systems.

      The successfully implemented projects
- Install and configured redhat linux on 28 Hp Servers @ NECC-Electronic
  Banking Services
- Configured NFS and NIS Server in Linux @  Scorpio System Ltd
- Configured Mail Sever and Ftp Server in Linux  @ Scorpio System Ltd
- Configured Oracle Cluster on linux @ NECC-Electronic Banking Services
- Installed and Configured Oracle RAC on six node @ NECC-Electronic Banking
   Services
- Installed and Configured Oracle grid control on 24 Hp Servers @ NECC- Electronic
  Banking Services
- Installed and Configured Oracle Application Server  on 12 Hp Servers @ NECC-
  Electronic Banking Services
- Configured DNS, NIS, NFS, SAMBA, SendMail, Apache, Telnet,FTP, DHCP,
  Logs, X Servers in Linux @ NECC-Electronic Banking Services
- Configured Disaster Recovery site for the NECC Center (National Electronic  
  Cheque Clearing Center) using Oracle Datagurad.

Relevant Courses
1-Wilshire Software Technology:
 - Oracle10g Database administration
 - Shell Scripting (UNIX, sun Solaris, Linux)
 - Oracle Real Application Cluster
2- Institute of computer Accounts:
- Tally
 - Focus
 - Peachtree
 - Daceasy
 - Quick Books
 3-Amrita institute of computer Technology :
-Red Hat Enterprise Linux

Languages Skills
Arabic (native language)
Nubian Fluent
Other languages
English
Writing skills very good
Reading skills very good
Verbal skills very good

References
References are available on request.



                                                                                                                                                                                               


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