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Wells Fargo Bank, Portland Oregon
Network Security Policy Analysis and Enforcement -
Lending/Financial
Wells Fargo Bank, Portland Oregon
Retail Engineering Service, Network Services and
Operations
Business Systems Consultant - Network Services and
Operations 2006-2009
Western Michigan University, Kalamazoo, Michigan
Western Michigan University, Kalamazoo, Michigan
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Kayla Fadden
309 SW Kiley Way Apt # 2 (269) 352-9876
Beaverton, Oregon 97001 kayla@gmail.com
Summary of
Qualifications
Managed
and organizedinternal business
groups,external partners and vendors to identify and deploy technology
drivensolutions within a networked enterpriseinfrastructure. A hands-on leader with education and experience in IT
project management, project coordination, technology support,service management
and information security. Lead engineering team and technical support on
initiatives related to IT projects ranging from simple firewall rule
modification, application maintenance, hardwareinstallations, softwareupgrades
to complex infrastructure projects.Proven success leading technical teams and
nurturing customer relationships to secure concise documentation of business
objectives, user needs, network requirements, andsystem specifications to
implement solutions that enhance business core operations and lower expenditures. Detail oriented and focused
with strong interpersonal, verbal, written and professional communication
skills. Mature professional who works
well independently, remotely and as an effective team member.
Professional Experience
Wells Fargo Bank, Portland Oregon
Network Security Policy Analysis and Enforcement -
Lending/Financial
Business Systems
Consultant/ Business Systems Consultant - Network Security 2009-2010
Coordinated
Network Security Policy Analysis and Enforcement engineers and business units
to secure specifications for system upgrades and modifications by analyzing
user need, facilitating technical meeting, planning timelines, and researching
solutions of business problems to be solved with automated systems Provided technical assistance in identifying,
evaluating, and developing systems and procedures that are cost effective and
meet business requirements.An internal consultant within technology and
business groups by using quality tools and process definition/improvement to
re-engineer technical processes for greater efficiencies also acted as a SME
for the business group.
·
Facilitate with
internal groups, vendors and external partner to deploy both Network and
Firewall changes and solutions successfully.
·
This includes
support of 10 production applications running on 53 servers and 31 appliances
in production, test, and DR environments, all of which combine to provide
centralized management services for an infrastructure of approximately 1614
firewalls, 100 IDS sensors, 21000 network devices, and 25000 client systems.
·
Consistently
supported multiple projects, delivered on time, within budget and at the
highest quality standards.
·
Coordinated team of
engineers that are focused on providing network security solutions to the enterprise.
·
Action oriented,able to learn new technical concepts
quickly, accommodate rapid change, make critical decisions and
tenaciously execute projects in a timely and professional manner.
·
Successfully supported
a high number of mission critical projectswhile juggling multiple timelines.
·
Recognized as a genuine
team player willing to go the extra mile to ensure project success.
·
Demonstrated
ability to do systematic, thorough problem solving and to initiate client
problem resolution.
·
Ability to describe
systems, designs, flow charts, time schedules and network requirements.
·
Initiate meeting
with business groups, vendors and external partners to deploy cost effective
software and hardware solutions.
Wells Fargo Bank, Portland Oregon
Retail Engineering Service, Network Services and
Operations
Business Systems Consultant - Network Services and
Operations 2006-2009
The Business Systems
Consultant works as a liaison between Retail Services line of business and the
NSO teams to define, scope, and plan new solutions/processes to translate a
business need into a technology solution, as well as refining business
requirements for applications and hardware upgrades each year.
·
Ability to multitask on projects, able to
deliver on time and within budget, while juggling multiple timelines.
·
Facilitatemeetings to gather requirements and
design that supports the NS&O team.
·
Maintained effective control of project to
ensure its continuity and completion within defined constraints of schedule,
budget and quality.
·
Awarded numerous SERVICE EXCELLENCE awards
for support of Network Services projects.
·
Initiated triage programto reduce 65 backlogged
projects to zero by EOY 2009.
·
Implemented 85 successful hardware and
software upgrades without incident during 2008-2009.
·
Excellent customer relationship and
interpersonal skill, often requested by stakeholders for assignment on key
projects.
·
Recognized as a “genuine” team player that
volunteers to assist peers to ensure project success.
·
Action oriented, accommodate rapid change,
make critical decisions and complete challenging assignments.
·
Conducts analysis with technology partners to
draft business requirements and user specifications.
·
Monitors and coordinate proper maintenance
and/or replacement of user equipment.
·
Responsible for routine SharePoint database
maintenance and reporting for NS&O group.
Western Michigan University, Kalamazoo, Michigan
Academic
Advisor/ TRIO Upward Bound Program 2003-2006
TRIO Upward Bound Program provides support to High School
students in their preparation for college entrance.With a strong emphasis on
academic success, Upward Bound provides students with college level preparatory
courses to increase their opportunities to excel in high school and prepares
them for post-secondary education. The program provides opportunities for
participants to succeed in their pre-college performance and ultimately in
their higher education pursuits. Upward Bound servesstudents from groups that
are traditionally underrepresented in postsecondary education. The goal of
Upward Bound is to increase the rate at which participants complete secondary
education and enroll in and graduate from institutions of post-secondary
education.
·
Responsible for
academic and cultural activities for 110 Upward Bound High School Program
participants.
·
Managed 120
students and 15 support staff in week long bus tours; which includes college
and cultural visits to cities such as: New York, Chicago, Boston, North Carolina,
Atlanta, Detroit, and Toronto.
·
Planned six week on campus living for 100+
High School students and Upward Bound Summer Program staff.
·
Coordinated tutoring, counseling, mentoring,
cultural enrichment, work-study programs, education or counseling services for
program participants.
·
Interviewed and supervised WMU college
instructor for mathematics, laboratory science, composition, literature, and
foreign language courses during six week summer program.
Western Michigan University, Kalamazoo, Michigan
Assistant
Director of Admissions and Orientations 2001-2003
Western Michigan
University is a dynamic, student-centered research university with an
enrollment of 25,000 and nearly 900 full-time faculty members. WMU is focused on delivering high-quality
undergraduate instruction, advancing its growing graduate division and
fostering significant research activities.WMU is Michigan’s fourth largest higher education
institution, attracting a diverse and culturally rich student body from across
the United States and some 90 other countries. The Carnegie
Foundation places WMU among the 76 public institutions designated as research
universities. U.S. News & World Report’s ranking WMU as one of the nation’s
top-100 public universities.
·
Demonstrated core
skills in advising,
recruiting, and counseling of potential WMU students, working with the WMU
Admissions Department to develop strategic marketing, admissions, and retention
programs.
·
Three years advising, recruiting, and
counseling potential WMU students for WMU Admissions Department to develop
strategic marketing, admissions, and retention programs.
·
Assessed student application file and
transcripts for academic rigor and satisfaction of financial aid and University
curricular requirements using multiple transcript model and course descriptions
to determine admissibility to the University.
·
Made independent decisions about transcript
information and acceptability, contacting the issuing institution when
necessary. Confirms the admission decision through review and assessment of
final transcripts.
·
Managed the application process for all undergraduates,
ensuring that each application is correctly reviewed, a decision determined, or
appropriately routed to the next level for decision.
·
Supports the mission of the University by
providing timely response for undergraduate and graduate applications to
enhance admission to enrollment yield.
·
Determines the admission decisions for
undergraduate beginner applications, as well as undergraduate and special
admission applicants.
·
Ensures conformity with University requirements
for all applicants to maintain institutional academic integrity.
·
Communicated with internal and external
customers regarding admission policies, procedures and decisions. Responds to
phone and e-mail inquiries related to these issues. Defends the admission
decisions or indicates necessary corrective requirements.
·
Accurately create the student record on the
University's database system. The information created by Admissions is used for
University reporting and enrollment projections.
Education and Professional Development
Master of Science
in Information Assurance (Network Security) Currentlyin progress
Walsh
College is designated as a Center of Academic Excellence in Information
Assurance Education by the National Security Agency and Department of Homeland
Security. Walsh is the only school in Michigan that maps to five of the CNSS
standards. Nationwide, NSA has
designated only 100 schools as Centers of Academic Excellence. The Walsh
College Information Assurance Education Center provides organizations with
education, information and training in responding to cyber threats, protection,
compliance, and privacy issues.
Walsh
College, Troy, Michigan,
Currently preparing for Security+ and CISSP exam
Project
Management Program 2011-Present
Professional
Development Center/Project Management Certification
Portland
State University, Portland, Oregon
Bachelor of Arts: Applied Liberal Studies
Emphasis
on Communications and Marketing
Western
Michigan University, Kalamazoo, Michigan
Training and Technical Skills
Network
+
Security
+
MS
SharePoint
MS
Outlook
MS
Project +
Window
Server 2008
Window
Server 2008
MS
Excel
SQL
Microsoft
Office 2010
MS
PowerPoint
IT
Project Management
Risk Management
MS Visio
MS Word
MS Word
Information Assurance
Customer Management
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