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Joy Ames
309 Blueduck Dr.
Killeen, TX 76001
(254)423-9876
joy.ames@gmail.com
SUMMARY
I am
looking for a mutually beneficial position that will challenge my technical
experience in a variety of operating systems and networks, while offering
opportunities to expand my knowledge through new experiences and
responsibilities.
TECHNICAL SKILLS
MS Windows
OS (98, NT, XP, Vista, 7, 2000, 2003, 2008), Active Directory, NTBackup, MS
Exchange Server (2000, 2003), Lotus Notes, MS SQL Server (2005, 2008), MS
Office (95, 2000, 2003, 2007), OpenOffice, Linux/UNIX (RedHat, Fedora, SUSE
SLED, openSUSE, Knoppix, Mandriva), PC-Duo, VNC, Remote Desktop Protocol (RDP),
Server/Desktop/Laptop hardware (Dell, Toshiba, HP, Asus, Acer) Network hardware
(Cisco/Linksys, Belkin, Netgear), Cisco IOS, Virtualization (VMWare,
VirtualBox, VirtualPC, Citrix (XenApp, Presentation Server), VoIP (Avaya IP
Call Status/Office Manager, Digium Switchvox/Asterisk), IT Service Management
Ticketing System, PGP Desktop, Anti Virus/Spyware (Norton, Symantec, MSE),
Browsers (Mozilla Firefox, MS Internet Explorer, Google Chrome), Instant
Messengers (MSN, Yahoo, AOL, Pidgin), Network Analyzers (Wireshark/Ethereal,
Sniffer Pro, EtherPeek, Chanalyzer, inSSIDer).
EXPERIENCE
·
Official study: Network &
Communications Mgmt
·
Other: Information Security
(Computer/Network)
·
Other: Electrical Engineer (i.e.
Circuit Analysis – for computer/network device repair)
·
Please see Personal Experience at the end of this document for additional
details
Computer
Operator
|
·
Performing 100+ file transfers
to and from major clients daily and automating 100% of the workload (via BASH-shell/VBScript)
·
OS & Telecommunications
archive management and recovery
·
(Scripting/hardware/software)
(setup/maintenance) in a Windows 2000/2003 & RedHat (Linux/Unix) network
environments
IT Support
Specialist
·
Responsible for
maintaining/troubleshooting vital UNIX/Windows servers
·
Onsite/remote customer service
and technical support for clients/sites worldwide
·
Management of Active Directory
and MS Outlook management for global accounts
USAF – Offutt AFB, NE
|
June 2002 –
October 2005
|
Server/Network
Administrator
·
Responsible for 100+ computers
vital to development and maintenance of the Strategic Automated Command and
Control System (SACCS) include workstation, server, and network maintenance in
a Windows 2000/2003 network environment.
·
Networking equipment setup,
maintenance, and inventory management
·
Centralized file storage
backups/ASR setup and maintenance
·
MS Server 2000/2003 setup and
maintenance
·
Computer desktop imaging/setup
and inventory management
Programmer
Analyst
·
Develop software for Offutt AFB
(55th Wing, AFWA, STRATCOM) in ASP .NET, PL/SQL, CSS, JavaScript, and HTML to
improve communication, efficiency, and efficacy across Offutt AFB.
·
Telecommunications Architecture
and Diversity (TAD) group webpage design, development, and implementation;
Languages used: HTML, CSS, ASP.NET, JavaScript
·
55th Strategic Communications
Squadron (SCS) webpage design, development, and implementation; Languages used:
L, CSS, ASP.NET, JavaScript
·
55th Communications Group (CG)
webpage maintenance; Languages used: HTML, CSS
·
Top 3 webpage design,
development, and implementation; Languages used: HTML, CSS, ASP.NET, JavaScript
·
Member of development team that
designed, developed, and implemented the first AFB Portal including My3215,
which allows 15,000+ AF members request and track communication solutions;
Languages used: HTML, CSS, ASP.NET, JavaScript, MySQL
·
Design and development of
program to create and maintain database/interface for bi-annual inventory of
squadron’s computer hardware; Languages used: VB 6.0
PERSONAL
ACHIEVEMENTS
·
Currently hold 3.9 GPA for 108 of
127 total credit hours, 46 of which directly relevant to networks/computers,
pursuing Bachelor’s degree in Network Communications Management from DeVry
University
·
Virtual server/desktop
setup/conversion & deployment in LAN, to include:
·
VoIP domain with server/client
setup in LAN (SIP only, H.323 testing in progress)
·
AD, DNS, DHCP servers (testing
only, disabled per security measures)
·
LAMP server setup
·
Personal/Professional
Experience equivalence including:
·
Desktop/Laptop repair (Comptia
A+)
·
MS server/desktop
configuration/maintenance/support (MCSA 2003 Security)
·
Linux/UNIX server/desktop
configuration/maintenance/support (Comptia Linux+)
·
Cisco Network Academy Program
materials/simulator, remote design/configuration/maintenance/troubleshooting in
network lab (Comptia Network+, CCNA, CCDA)
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