Training Manager Resume Samples in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Joy Plotner 
Gilbert, AZ 
joy@hotmail.com 
(480) 262-9876 

OBJECTIVE: 

To apply my enthusiasm, work-related skills, interpersonal skills, training and education in order to help a company achieve desired success. Seeking a GM, Management, Training Manager, Customer Relations Manager, Operations Management or comparable role.

KEY COMPENTCIES: 

Expertise in analysis of employee behaviors and attributes. Expertise in data analysis. Expertise in developing and delivering programs to improve employee production and well being (I/O)

SKILLS: 

Proficient with PC tools (Microsoft Office, Windows 2000/XP,FTP clients, Internet Skills, Mac and Mac applications and more.  Project development and delivery skills, management, and people skills. 

ATTRIBUTES: 

Excellent verbal and written communications, problem determination and problem thought patterns, logical thinking, critical thinking, and process thought patterns. Able to interact with all employee levels within an organization (people friendly X personality).  Life long learner.  Excellent customer service, conflict resolution, and client relations skills.

EMPLOYMENT HISTORY: 

2011-PRESENT   SHULA’S STEAKHOUSE - WILD HORSE PASS CASINO -  Assistant Manager

Voted a top 10 restaurant in Metro Area, Chandler, AZ

Duties: Venue management, F&B Inventory Flow, F&B Training, F&B HR, 
Restaurant and Bar Management, Payroll, Hospitality, Sales, Training, Analyst

-  Designed and delivered FOH Customer Service-Hospitality, Communications, and Sales Programs

-  Designed and delivered FOH-BOH enhanced communication program

2010-2011 DIAMOND JO CASINO - PENINSULA GAMING - Assistant Beverage Manager

Training Manager, GM Mojo’s Sports Bar, GM Food Court, GM Private Bowling Lanes, 
Dubuque, IA 
Duties: F&B Inventory Flow, F&B Training, F&B HR, 
Restaurant and Bar Management, Payroll, Hospitality, Sales/Marketing/Entertainment,and more 
- Designed and delivered FOH Customer Service-Hospitality and Sales Programs 
- Designed and delivered and Enhanced BOH Production model, saving labor dollars 
RFL: Return to Arizona / Personal 

2010 CHAMPPS - F&B Assistant Mgr. 
Restaurant / Bar 
Dubuque, IA 
Duties: F&B Inventory Flow, F&B Training, F&B HR, 
Restaurant and Bar Management, Payroll, Hospitality, Sales
RFL: Opportunity with Casino 

2010 CIRCLE K - COUCHE TARD - Store Manager 
Convenience Store Chain 
Mesa, AZ 
RFL: Went to Iowa from Arizona to assist with Grandfather 

2009 IPA Health - Aegon Life - Insurance Agent 
Chandler, AZ 
RFL: Contract Position 

2007-2008 FRITO LAY – PEPSICO - Project Manager/Client Relations/Vendor Manager/Analyst 
National Retail Food Sales Division 
Plano, TX

- Dual managed store resets for entire nation (all store formats)

- Communication delivery to 10,000+ employees
- Increased sales project execution ratio 
- Streamlined project labor cost creating a higher margin 
- Improved Customer Satisfaction ratio

- Managed national reset Call Center team and developed info databases
RFL: Contract Position 

2005-2006 RMX – ADVANTAGE SALES - District Manager-Area Supervisor/Sales & Operations
3rd Party Retail Store Support - Client Relations 
Certified Restaurant Cleaning Consultant  - National Chains
(AZ,NM,TX) 
- Managed 10 supervisors and 150+ reps in 3 states
- Improved project execution ratio from 80% to 99.99% 
- Sold in several major B2B programs creating multi-million dollar revenue 
- Improved employee retention with mentoring and coaching program to 98%
RFL: Contract Position 

2003-2005 TOTAL WAREHOUSING - Operations Manager/Sales Relations 
3rd Party Warehousing (F&B Storage) 
Phoenix, AZ 
- Increased monthly sales volume from 10K per month to 100k+ per month 
- Improved inventory accuracy to 99.8% via Ernst & Young audit results 
- Had zero safety incidents with safety program delivery & mentoring 
RFL: Contract Position 

1999-2002 HYUNDAI/HMMA – VIP Client Relations/Documentation Supv.
International Food Shipping and Logistics 
Phoenix, AZ 
RFL:  Greater management opportunity

1997-1998   PHOENICIAN RESORT – F&B Dept.

Scottsdale, AZ

Room Service, Restaurant, Banquets and more.

EDUCATION: 

UNIVERSITY OF IOWA BA Psychology, Minor Business

I/0 Psychology

LICENSES, CERTIFICATIONS: 
- Manager Food Handler Card (AZ)/(USA) Serve Safe 
- AZ Life and Health (1333)

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