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Reg Wireman 11
Pamawa Dr, Brooklyn, MI 49123
(517) 392-1214 / Regan.wireman@gmail.com
Objective
Seeking to
obtain a position where my experience in customer service, inside sales,
logistics, marketing and management will be applied to enhance the environment
of my future organization while offering personal growth.
Qualification
Profile
Ø Hands on and diverse experience and accomplishments in management,
sales and financial support - Oversaw operations that include staff
supervision, training, cash control, marketing, promotion and customer
relations.
Ø Accomplished professional with proven track record of success -Consistently
achieves sales targets and led company in revenues generated, ensured high
levels of customer service to ensure satisfaction.
Ø Motivated and focused multi-tasker – Maintained high standards of
quality and productivity to ensure ongoing business development and
professional growth of staff.
Ø Proven relationship management skills - Developed solid partnerships
with all levels of staff and clients to achieve goals in team-oriented
environments.
Ø Excellent communication and presentation skills - Facilitated
ongoing communications by conveying objectives clearly and effectively.
Areas
of Strength
Client Needs Assessment
Follow up
Team Commitment
Accuracy/Data Entry
Process Improvement
Customer Retention
Lead Qualification
Communication
Staff Development Leadership
Prepare Quotes
Operations Management
Client Relationship –Management
Marketing
Inside Sales
Outside Sales
Energetic
Customer Service
On-Time Delivery
Photography
Professional Background
Operations / Management
Ø Secured and arranged 135 + brokerage shipments on a monthly basis.
Ø Oversee cash handling, payroll, personnel scheduling, loss
prevention, and inventory and P&L statements for a $2 M retail
establishment.
Ø Inventory control, Audits, Training, Coaching, Shipping, and Data
Entry.
Ø Create and maintain an environment that promotes effective and
positive communications within the organization, as well as fostering teamwork
within the company.
Ø Lead a marketing team of 11 to continually surpass previous revenue
goals.
Kim Wireman
Customer Service
Ø Cross –trained in sales and operations to ensure that every customer
receives exceptional customer service and timely shipment set up.
Ø Responsible for the largest customer accounts and ensuring that
their business moves without issues, which would include IBM, Pilkington,
Slimfast, Wedi, Transzach.
Ø Listening to the customers’ needs and wishes, follow up with
customers.
Ø Resolving customer concerns.
(Invoicing, orders, damages).
Ø Confirming order accuracy, Quoiting, following order through to
delivery.
Sales / Business Development/ Marketing
Ø Professional, consistent, goal oriented, increased sales 125% in a
years’ time.
Ø Actively engaged in building and maintaining internal and external
customer relationships in a team-based environment.
Ø Proven success in prospecting new clients, maintaining existing
clients and developing new opportunities for growth by presenting multiple
service lines.
Ø Gain new business (Continental US and internationally) for Brokerage
division.
Ø Secured new accounts generating $29k monthly, in addition to other
ad hoc business.
Ø Networking, B2 B sales, Inside and outside sales.
Ø Creatively worked on Sales Letters, flyers and emails to communicate
with current and potential customers.
Ø Planned and executed special events, trade shows.
Education
Baker College, Owosso, MI Associates Degree Business
Administration Management/Marketing
Employment
History
Slingshot Transportation Brokers/Business
Development, Customer Service, Operations - Brooklyn, MI 49230,2008-2010
Con-Way Truckload Services/ Business
Development Manager, Customer Solutions Specialist, Ann Arbor, MI 48108,
2005–2008
LA Weight Loss/ Sales Manager, Ypsilanti
& Jackson, MI, 49202 2004-2005
Merillat, Masco/ Customer Care Consultant,
Adrian, MI 49221 2002-2004
Computer Skills
Skilled with PC applications, including MS
Office (Excel, Word, PowerPoint, & Outlook), McLeod, AS400, Goldmine, JD
Edwards (JDE), TMW, Quickbooks/Peachtree, 20/20 (Planit),
Special Interests
Volunteering
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