Network Technician Resume Examples in Word Format Free Download -->

Network Technician Resume Examples in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Malcolm Headley  
144 Petunia Dr, Apt 1D ~ North Brunswick, NJ 08101
917-846-1230


malcolm.headley@verizon.net
 

OBJECTIVE 

Motivated and career driven individual seeking a challenging position within a successful company that provides opportunities for growth and allows me to contribute my skills towards the goals of the organization

SUMMARY

  • 9+ Years Telecommunications experience in a NOC environment
  • Expertise with Hi-Cap Networks, including Ethernet, DS0,DS1,DS3,STS1,OC3,OC12 and OC48 circuits
  • Worldcom / MCI / Verizon Business Network Experience
  • Provisioning and turn-up of GSM and UTMS circuits for AT&T Mobility
  • Excellent problem solving, customer service, verbal and written communication skills
  • Strong Project Management skills in order management and work flow process
  • Effective at providing technical direction to peers

PROFESSIONAL EXPERIENCE

AT&T MOBILITY, Piscataway, NJ (June 2011 – Present)
Network Technician
  • Provision and test with LEC and field service engineers for test and turn-up of GSM and UTMS circuits
  • Open and refer trouble tickets to switch and LEC after test results determine fault to be a hardware issue
  • Assist the circuit design team in updating database records
  • Track network activities in order management system to identify and complete work flow tasks
  • Provisioned ETMC1 card, enabled MSN equipment and provided loops from in the Ericsson node B to verify circuit connectivity to port

VERIZON BUSINESS / VERIZON VSO, New York, NY (September 2006 – September 2009)
Telecom Technician III/Advanced Technician
  • Provided technical direction and guidance as a lead tech to peers with less experience
  • Provisioned Ethernet circuits, entered/verified cross connects and checked faults for any active alarms to determine which direction the circuit is down from
  • Verified Ethernet configurations and ran loopback tests with customer/vendor to assist in circuit restoration
  • Accessed network equipment DXC’s, switches and transport equipment using remote test systems
  • Collaborated with field operations personal to complete physical work that is needed

MCI / VERIZON BUSINESS, New York, NY (April 2003 – August 2006)
Telecom Technician II
  • Resolved complex technical issues from extensive testing and troubleshooting on DS0, DS1, DS3, STS1, OC3, OC12 and OC48 circuits
  • Provided helpdesk support, resolved complaints via incoming/outgoing calls and administered the installation and maintenance process in accordance with published guidelines and procedures
  • Managed outages and escalated with other local and interexchange carriers to isolate and resolve circuit troubles
  • Used Tcoms, Mecca, F&E and NetPro to verify path design, circuit history, provision circuits and test for continuity between the MCI, Worldcom LD and MFS network
  • Updates systems to provide accurate progress and timelines related to installation and maintenance issues
  • Scheduled and Coordinated with field engineers for circuit acceptance and troubleshooting




WORLDCOM, New York, NY (August 2000 – March 2003)
Telecom Technician I
  • Dispatched on-call field service engineers to resolve issues in node/terminal or at customer premise
  • Trained NOC technicians on how to troubleshoot using a T-Berd and remote test applications
  • Used customer service skills to answer incoming calls, open trouble/access tickets and provide status to high-end customers on progress toward outage resolution
  • Facilitate conference calls with all parties involved in a circuit path in order to identify and resolve ASR, FOC and repair issues

TECHNICAL SKILLS

Equipment
  • Alcatel 1630, 1631, 1633, CS1L, ECS 3/3, 1648, 1612, 1671, 1677,5620, SMX
  • Tellabs 532, 5500
  • Nortel NT-48
  • Nortel Optera 3300, 3400, 3500, 5200
  • Cisco 454
  • Fuji Fujitsu 2400, 600, 150, 192
  • Fuji Flashwave 4010, 4100, 4300, 4500, Flexr GT
  • Lucent DDM 2000, ATTOC3, ATTOC12
  • Lucent FT2000
  • Nec ITS600, ITS2400
  • Adtran Opti6100

Software Programs/Applications





  • ETMS
  • NMT
  • Telenium
  • F&E
  • ITS
  • Mecca
  • Tcoms
  • React
  • Preside
  • NetPro
  • Ericsson
  • Remedy
  • Trifecta
  • Metrowatch
  • TBerd 209/209A
  • NetSmart 500
  • Granite
  • Net Analyst
  • MS Office
  • Centest




EDUCATION 

DEVRY COLLEGE OF NEW YORK, Long Island City, NY
Human Resource Management, Bachelors Degree (February 2009)

LAGUARDIA COMMUNITY COLLEGE, Long Island City, NY
Business Management, Associates Degree (February 2007)

DEVRY INSTITUTE, North Brunswick, NJ
Electronics, Electronics Diploma (May 1999)



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