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Associates in Network Engineering Resume Format in Word Free Download

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Maya Robinson
309 Jason circle
Mount Olive Alabama
205 631-9876
maya@hotmail.com


Education:            Virginia College Huntsville AL
                                   Associates in Network Engineering 2008
           

Certifications:        MCSE, MCSA, MCP, Comptia A+

Technical Skills:
l  Always accurate, efficient, smart when handling tickets
l  Customer Focus and ability to work in a diverse group of people
l  Strong Computer Skills and Technical Aptitude
l  Experience supporting Windows XP, Windows Vista, Windows 7, Active Directory, Exchange, Outlook, MS Office, Anti Virus, Ghost or other desktop imaging platform, VPN, setting up workstations, installing and configure software.
l  Provided technical support to end-users in hardware/software proficiency, Excellent PC Troubleshooting Skills.
l  Problem detection, solving, fixing, and reinstalling software and hardware, along with maintaining the company network.
l  Troubleshoot, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components.
l  Repaired and upgraded hardware and software for PC systems.
l  Installed and interfaced computer hardware including multimedia, memory and video components and systems
l  Added additional hardware to computer systems such as: hard drives, video cards, sound cards, SCSI devices, printers and scanners.
l  Administered all Desktop related functions including hardware and software set-up and configuration.
l  Performed basic troubleshooting on Local Printers and Network Printers and installed those same printers in a network environment.
l  Troubleshoot on network connectivity, desktop configuration, printer’s connectivity, and network access issues regarding permissions.
l  Use Ghost to image laptops and desktops.
l  Successfully handled upgrades on Dell Laptops and Desktops.
l  Strong oral and written communications skills
l  Provide timely resolutions to support requests while demonstrating customer care skill and practices, solid knowledge of PC equipment and configurations.
l  Working knowledge of LAN, WAN Citrix environments
l  Has a strong customer service orientation and desire to embrace technology as a means of improving service.  3-4 years Desktop Support experience and problem solving/troubleshooting.
Experience:

From January 2008 To January 2011 

Multiple contract positions and part time work  for different Support companies:

Pomeroy IT Solutions                                                                   August 2011-October 2011
Help Desk Technician
Creating help desk tickets in Remedy Environment
Customer Service on the phone
Resetting Passwords

Ascendis IT Solutions                                                                   December 2010-January 2011
POS Tech
Den installing POS Systems at Target , then reinstalling new POS Systems at Target , installing handheld scanners, flatbed scanners, flat screen monitors

KForce                                                                                              June 2009 - June 2010

Desktop Support Technician
Contracts involved Uninstalling Old Computers and Ghosting Images on Laptops and   Desktops installed and configured additional Software to them.  Performs desktop hardware and software troubleshooting, diagnostics, repair, testing, and upgrades.  Logs, documents and closes customer incidents/requests through call tracking software and in accordance with established procedures

 

Peak Systems                                                                                 June 2009 - June 2010       

Desktop Support Technician
Uninstalled Old Computers, then Ghost Imaged Laptops and Desktops, Setup Dual Monitors Display, Network Printers.
 

BMC Solutions                                                                                June 2008 - June 2010       

Desktop Support Technician

      

Uninstalled old computers and reinstalled new computers then renamed the computers and joined them to the domain. Experience supporting Windows XP, Active Directory, Exchange, Outlook, MS Office, Anti Virus, Ghost or other desktop imaging platform, and VPN.

 

Mitchell Wayne Technologies                                                     May 2008-May 2010           

Help Desk Technician

      

Fixed Refurbished laptops, desk stations, test stations, and various computer components.
Executed daily operations of monitoring help desk tickets. Experience supporting Windows XP, Active Directory, Exchange, Outlook, MS Office, Anti Virus, Ghost or other desktop imaging platform, and VPN.


           



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