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Hartland , Vermont 05001
anna-lutter@vermontel.net
Mt. Ascutney Hospital
Mt. Ascutney Hospital
Gifford Medical
Center , Randolph , Vt.
Kearsarge Regional
School District , New London , NH
Dartmouth-Hitchcock
Medical Center ,
Lebanon
Dartmouth-Hitchcock
Medical Center ,
Lebanon
Sugar River
Valley Technical
Center , Claremont , N.H.
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Anna Lutter
12 Merritt Road
(802)436-9876
anna-lutter@vermontel.net
Systems Support Specialist/ Application
Development/ Network Administration
Organized,
detail oriented with proven ability to effectively apply broad skill set to the
resolution of network, operating system, application and integration issues. Meticulous attention to customer service
combined with tenacity and a talent for multitasking, results in prompt,
courteous response to user requests, successful outcomes and follow-up. A top producer with the capacity to quickly
learn new applications and to communicate technical knowledge to end users at
all levels, both verbally and through the development of written documentation.
Works effectively independently and as a member of a team.
Core
Competencies
>
Process
analysis / technology integration
|
>
Office
application suite
|
>
Problem
research and resolution
|
>
Application
development
|
>
Vendor
communication/negotiation
|
Access, Excel, SQL, VB
|
>
Windows
network and desktop administration
2003, 2008, WXP, W7 |
> User education/documentation
> Quick mastery of new applications/technology |
>
TCP/IP
networking
|
> VMWare ESXi 4.1
|
Professional
Experience
Systems Analyst
Maintained 2008
enterprise physical and virtual file and application servers. Created VMWare
infrastructure composed of three ESXi 4.1 hosts, 2 Dell 6400i and 2 Dell
EqualLogic SANs and Simpana replication/backup software. Retired physical
servers, transitioning AD certificate services, printing and corporate file
shares to virtual 2008 servers. Assessed and purged Active Directory database
of legacy user and computer accounts, updating current accounts as necessary.
Developed an automated electronic process for the creation and maintenance of
enterprise user accounts and corporate contacts. Restructured 2008 domain group
policies eliminating software distribution conflicts, improving performance of
home folder redirection and wireless network certificate authentication.
Scripted background updates for domain computers as necessary. Selected and
implemented electronic help desk solution including templates and electronic
workflows. Implemented web based referral program; developed and integrated
electronic patient evaluation form. Implemented Hospital Portal Intranet
solution including site organization, layout, initial content and content
management user training. Served as member of IT Steering and Capital Spending
Committees.
Development
Data Manager
Assumed administrative
role for existing Raiser’s Edge Fundraising Database including the review and
update of existing data entry processes in light of the organization’s
functional needs, clean up of existing redundant information through the use of
mass updates and data imports and maintenance of server hardware and
software. Created automated process to
streamline gift entry and acknowledgment.
Develop and maintain written documentation of data entry standards. Provide accurate data retrieval for reports
and mailings. Incorporate the use of
Excel, Access and Crystal Reports in the design and production of reports for
hospital administration detailing campaign and event productivity as well as
overall monthly financials. Monthly
reconciliation of RE database with MAHHC business office. Worked with web hosting vendor to identify
the most efficient configuration for the acceptance and processing of on-line
donations and completed the design and implementation. Production and maintenance of departmental
web pages.
Clinical
Information Systems Analyst
Analyzed
and documented departmental work flows in preparation for implementation of new
hospital information system. Quickly
mastered all clinical modules, including the user interface, programming logic
and maintenance of the underlying tables. Assumed primary responsibility for subsequent
integration of Physician, OR management and electronic form modules. Functioned as main point of interaction
between Gifford and HIS vendor regarding the resolution of issues and
escalation of enhancement requests.
Continued to develop and suggest alternative methods to accomplish tasks
more
effectively
using available technology, including the development of Access and Excel based applications to
track physician certifications, manage mammography data, automate the creation
of patient mailings (a task previously requiring 1 FTE day), and facilitate the
identification and contact of patients requiring follow-up services. Collaborated with outside vendors in the
development, testing and implementation of three HL7 interfaces to the HIS,
subsequently functioning as sole support person. Serve as an HIS point person during
the interfacing of third party PACS and EKG systems. Implement, maintain and support Chart
Tracking program. Assist with general user support and technical
troubleshooting as needed. Took the lead
in implementing Active Directory using group policies and software distribution
to automate many repetitive IS tasks freeing team members to deal with higher
level issues. Designed and implemented
desktop imaging process increasing efficiency and ensuring the maintenance of
standards.
Assistant
Director of Technology
Assumed
full responsibility for over 255 node LAN portion of approximately 400 node
WAN. LAN comprised of 4 Appleshare and 1
NT servers with a mixture of NT 4.0, Win98 and Macintosh desktops. Accomplishments included restructuring of
classroom builds in labs; reconfiguration of NT server to Provide RAID;
implementation of system policies for NT users through use of registry edits;
configuration of NT server connectivity and validation across subnets for
Windows 98 clients; troubleshooting and support of large variety of education
software as well as standard business applications; installation and
configuration of new equipment and software; installation and maintenance of
server backup system; upgrade and configuration of router for NAT; wiring of
additional network ports; troubleshooting and repair of malfunctioning
equipment; installation and configuration of new ASIP server including
institution of secure server authentication for all users; general user support
and
training. Wrote batch file to automate creation of user
accounts for NT system from tab delimited file extracted from student
management database application.
User Support
Specialist
Functioned
as part of a seven member User Support team providing telephone support as well
as office visits to troubleshoot desktop problems. Served as the Excel specialist providing
advanced assistance with this application as well as developing curriculum and
providing instruction in a classroom setting.
Developed and taught class for Macintosh users moving to Windows NT
platform. Produced written classroom
materials for both courses. Took on
responsibility for legacy Novell systems, keeping them operational through Y2K
and integrating them into the NT environment. Wrote several batch files to
automate processes in NT. Developed CD
imaging system for quick replacement of system software and applications on
non-repairable desktops significantly reducing down time for affected employees
from approximately a full day to about 2 hours.
Updated software builds on “non-current model” desktop machines to
incorporate latest OS and application patches and security updates, maintained
library of these builds and distributed images to team members. Served as “go to” person for laptop problems
including peripheral installation and dial-in access, as well as assuming
responsibility for a pool of seven loaner laptops. Helped develop integration of Palm devices
with DHMC desktop and laptop machines via Outlook and Exchange Server
folders. Wrote detailed documentation
for all areas of specialty. Served as a
member of the Computer Standards Committee, assisting in defining future directions
for the DHMC IT infrastructure.
Installer
Learned
Mac OSs
Network
Administrator/Independent Contractor
Assumed
responsibility for a non-functioning Novell 3.1 network. Purchased new server hardware and UPS. Redesigned network structure and upgraded
server and clients to Novell 4.1.
Upgraded 50 client machines from Windows 3.1 to 95, replacing hardware
as necessary to meet OS specifications. Installed
and configured server-side applications including Office 97. Configured Outlook email system. Established working network print services
and internet connectivity.
Degrees and certifications
> MCP in Microsoft NT 4.0 workstation
Microsoft Certified Professional |
> CNA in Novell Netware 4
Certified Network Administrator |
> BA
Hartwick College,
Graduated Magna Cum Laude with honors in psychology. Earned John Christopher Hartwick Scholarship (highest academic award). Major: Psychology. Minor: Philosophy. |
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