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Senior Project Manager Best Resume Format in Word Free Download

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Anna Giordano
309 Hampton Place Court     Plant City, FL 33001      813.752.9876 (Home)      914.456.1230 (Cell)     anna@gmail.com

Senior Project Manager
Software Development        Program Management        IT Solutions

Top-notch designer / developer, with lifecycle accountability of multiple, complex software systems that bring operational efficiency and dramatic cost savings to organizations. Expert project manager with 18 years of diverse experience in leadership roles for IT solutions in a broad spectrum of industry sectors. Exceptional technical skills in systems analysis, architecture, programming, and software.
Consistently delivered ideal outcomes for leading financial services companies:
Ø  Designed, developed, and supported numerous business systems that enhanced project accounting, information tracking, grant application processes, and client relationship management, among others.
Ø  Saved company multiple thousands of dollars through skillful positioning of vendor services and renegotiating contracts.

Professional Experience

JPMORGAN CHASE, Tampa, FL. March 2010 – Present.
Vice President / Technical Project Manager
Partner with the business and technology leadership in defining, prioritizing and achieving short and long term objectives for large scale projects supporting the Treasury Services - Electronic Financial Systems product space.
  • Project Managed new electronic benefit card account program (eCap) for the State of Illinois Department of Employment Services which included new Batch Enrollment and Funding systems.
  • Managed Quarterly Production Releases with multiple projects, change requests, and help desk tickets.
  • As a Technology Project Manager, worked with the business and technology leadership in defining, prioritizing and achieving short and long term objectives for projects supporting the EFS product space. Regularly communicate status of program to all impacted stakeholders. Developed and managed project charter and business cases. Clearly defined project objectives, led the development of the implementation plan, and oversaw the execution of that plan. Provided the business management team with constructive feedback as it pertained to performance. Applied knowledge of technical trends and vendor practices to ensure successful delivery of the programs/projects.
  • Utilized a rigorous process of defining client requirements and project specifications. Analyzed and discussed the potential risks/benefits involved in using the specified technology solution to address the business requirement. Defined purpose, clear roles, tasks, milestones, budgets and measures of success. Managed the project estimating activity. Worked with IT Delivery Management to define core team, communicate approach, present plans and gain sign-off from the business and IT leadership. Worked with IT Delivery Management to implement resource strategy for specific organization and to implement sourcing schedule to ensure workforce coverage.
  • Conducted project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members had the tools and training required to perform effectively. Monitored and controlled projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary.  Worked with the QA Manager and testing team to ensure thorough testing of modules/application/interfaces. Monitored financial delivery and issue management processes, escalating issues and variances to budgets where necessary. Analyzed financial reports, trends to identify opportunities and resolve issues. Evaluated recommendations relating to business opportunities, investments, financial regulations and similar financial projects or programs. Worked with Production Support Management to ensure proper operations turnover and SLA updates. Led the post-implementation review evaluating project results, including client satisfaction.
  • As a member of the EFS Technology team responsibilities included managing the following types of projects/deliverables:
    • On-boarding new EFS clients. Collaborated with the IT Delivery Management team, the LOB Product team and State Liaison team to manage the technology requirements necessary for on-boarding new clients and/or client programs.
    • New releases of existing applications and infrastructure refreshes.  Collaborated with the IT Delivery Management team and the LOB Product team to define release scope and manage release delivery across the existing core application suite.
    • Strategic projects/initiatives.  Collaborated with the IT Delivery Management team, LOB Product team and where necessary, Vendor Management, to define and execute strategic initiatives which may include application re-write/replacement, service enhancement initiatives, and internal technology optimization projects
  • Deep experience with industry leading Project management tools such as Clarity, PlanView Enterprise.  Advanced knowledge of SharePoint 2010 and 2007, Microsoft Project, Word, Outlook, Excel, Visio, PowerPoint, and Crystal Reports 2008.  Assumed the role of PMO team’s SharePoint administrator and content manager.

BANK OF AMERICA MERRILL LYNCH, New York, NY, (Merged 2009). 1998 – March 2010
Vice President / Program Manager
Manage a portfolio programs and projects with a budget of $10M and 38 direct reports including offshore developers and Senior Vice Presidents. Serve as architect for several systems including a project accounting system and document management system. Accountable for day-to-day project management and production support for senior management. Lead various human capital, operating models, change management, and vendor relationship strategic initiatives.
Spearheading development of leading-edge software programs:
  §  Designed, architected, and supported enterprise-wide Project Accounting system featuring budgeting, forecast modeling, “what if” analysis, project and invoice approval workflows, online invoice imaging, vendor management, project documents repository, and other key functions.
  §  Provided architecture and developed an executive correspondence tracking system, executive / client relationship system, global executive calendar, client coverage, and scheduling system for Board of Directors.
  §  Developed architecture and systematized Merrill Lynch online grant application on ML.COM for global philanthropy initiative. System performs internal and external internet application process with executive approval workflows and payment processing to accounts payable.
  §  Developed and managed venue / vendor management system for corporate and client events.
  §  Developed and managed client relationship management system for investment banking group to track Fortune 500 companies, rankings, deal and banking teams, relationship managers, and client prospecting.
Contributing to profitability and boosting growth through aggressive cost control initiatives:
  §  Gained savings of $600K annually by moving Application Service Provider hosted software system to in-house hosted system resulting in increased stability, performance, and security.
  §  Achieved offset cost differential of $168K by becoming a revenue center through charge-backs to other business units.
  §  Saved company $30K annually in licensing and maintenance charges by removing dependence on costly third party vendor products that were replaced with lightweight home grown products.
  §  Saved $300K in renegotiated vendor contracts. Awarded global technology group recognition for Excellence in Technology Leadership.
  §  Achieved 60% reduction in invoice approval and payment cycle times and 40% reduction in capital expenditure approval cycle times.
     Continued, next page ð






Anna Giordano       813.752.9876 (Home)        914.456.1230 (Cell)       anna@gmail.com                Page two

Professional Experience continued (Bank of America Merrill Lynch):

Championing excellence in IT and software applications:
  §  Program managed various IT related projects including Global Windows XP migration, SharePoint, Office 2007, and other infrastructure projects for multiple business groups.
  §  Project managed and maintained software peer-to-peer real-time instant messaging product supporting 1,500 investment bankers and subordinate administrative assistants.
  §  Created operating model for standard software development processes.

CITIGROUP, New York, NY, 1992 – 1998
Vice President / Project Manager
Managed software development with $300K annual budget, staff of 5. Promoted from Assistant Vice President to assume leadership of Audit Systems Development group with responsibility for all technology and development issues in department.

  §  Created a revolutionary Audit Management system for Citigroup worldwide audit department including risk exposure level module, auditable entity tracking, audit scheduling, time keeping, assistance given / received, human resources, and training.
  §  Catapulted global analysis, training, and road shows in Philippines, Brazil, Singapore, Hong Kong, Australia, London, and U.S. offices.


Early Career

Gained important experience in Information Technology as Team Leader for research and development with Data Access Corp, Miami, FL. Designed and implemented Application Program Interface (API) for system level database layer of database products. Performed low level systems programming primarily in C++. Authored monthly column in Flexline – company’s technical journal.


Education & Certifications

Bachelor of Science – Accounting, Fairleigh Dickenson University, Teaneck, NJ. With Honors
Certified Project Management Professional – #474233, Project Management Institute, 2007.


Professional Development

Managing Teams “Leading on the Edge” Coaching Skills for Improved Performance IT Risk Management   
Alternate Delivery Centers with Off-Shore Resources Edward de Bono’s Creative and Lateral Thinking
Managing the Tough Stuff – Conflict Management Active Listening and Emotional Intelligence Working towards Program Management Certification


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