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Joy Norwine
Sioux Falls, SD 57001                                                                                      605-271-9876(home)
joy@msn.com                                                                                                605-251-1230 (mobile)


BUSINESS ANALYST • QUALITY ASSURANCE • SOFTWARE DEVELOPMENT

Highly motivated and energetic Senior Business Analyst and Quality Assurance Analyst. Experience working with various development processes, including Software Development Life Cycle (SDLC), Rational Unified Process (RUP), and Agile. Dedicated team player known for ability to analyze business needs. Strong customer service skills including working with both internal and external clients/business partners in a wide variety of environments. Excels at multitasking and handling multiple priorities and projects simultaneously where deadlines are critical. Ability to quickly learn new systems and apply new tools and technology.


PROFESSIONAL EXPERIENCE:

Aimia/Carlson Marketing Worldwide, Plymouth MN corporate headquarters and Sioux Falls, SD
A $600 million international marketing and loyalty management services provider purchased from Carlson Companies in 2009 by Groupe Aeroplan Inc. and rebranded as Aimia.

Senior Business Analyst (2006 – January 2012)

  • Identified requirements based on client and/or business needs as well as information security standards/policies. 
  • Created documentation for projects, including vision, supplementary specification, use case, activity diagram, use case model survey, report specifications, file layouts, and business requirements documents. 
  • Ensured documented requirements were concise, clear, testable, and traceable. 
  • Documented high level requirements and assumptions to estimate client requests.
  • Promoted reuse of existing functionality and processes by collaboration with other business analysts.
  • Organized and worked with project teams on processes to achieve an overall consensus on best practices.
  • Participated in design reviews to ensure requirements coverage.
  • Reviewed test cases created by QA analysts to ensure requirements’ coverage.
  • As of July 2008, assumed QA Lead responsibilities in addition to Sr. Business Analyst role.  Duties performed are those noted in the QA Lead role below. 

Environments: Java or Cold Fusion applications, .Net, File Management System, Data Warehouse, Web Services

QA Lead (2005 – 2006)

  • Identified test strategies for various projects and releases, including the scope of functional and regression testing.
  • Managed test effort within iterative development.
  • Managed QA Analysts by directing work flow and serving as a resource for questions and assistance.
  • Performed various types of testing including functional, regression and configuration testing. 
  • Reviewed test cases created by QA Analysts to ensure they were reusable and met CMW standards.
  • Participated in release go-no go decisions.
  • Ensured critical and major defect resolution prior to release. 
  • Provided project management with estimates of the system test effort for various projects.
  • Implemented automated testing to projects to ensure quality and reduce time, cost and risk.
  • Escalated critical and major project risks and issues affecting the test effort to QA process lead. 
  • Participated in requirements and design reviews.

Environments: Cold-fusion, Java, Oracle database, Microsoft SQL databases

QA Analyst (2002 – 2004)

  • Performed functional testing, integration testing, and black box testing.
  • Created test cases using requirements and/or use cases, as well as design documentation.
  • Wrote SQL statements to create test data and validate expected test results.
  • Ran Microsoft Data Transformation Services packages to run various processes, including file loads.
  • Participated in requirements or use case and design reviews
  • Performed configuration testing for projects.

Environments:  Cold-fusion, Java, html, Power Builder, Oracle database, Microsoft SQL


Additional Carlson Companies Career History   

Business Solution Analyst (2001–2002)

Senior Development Specialist (2000–2001

Business Analyst (1999–2000)

PC Specialist (1998–1999)

Specialist (1997–1998)

Additional Non-Technical Experience (1992–1997)
                Hotel-related work, HR Coordinator, Training Coordinator


TEchnical skills (Recent)

Testing Tools
Mercury Quality Center and SoapUI


Tracking Tools
Rational ClearQuest


Databases
Microsoft SQL Server, Oracle, Microsoft Access


Microsoft Office
Most Microsoft Tools, including Sharepoint


EDUCATION

CONCORDIA COLLEGE, Moorhead, MN

B.A. in Business Administration


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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