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Joy Krause

17 Bell Acre Road, Enfield CT  06001                      203.464.9876                             joy.krause@gmail.com

Profile:

Experienced professional with over 14 years of management, sales and customer service related experience.  Passion for coaching and mentoring others to help reach their sales goals as well as building long-term relationships. 

·        Self motivated and positive attitude to meet/exceed goals unsupervised as well as in team member/team leader role

·        Effective interpersonal skills; Strong sales presentation/public speaker; Organized, detail-minded problem solver

·        Proactive to strengthen a high-growth organization that values and rewards results in an atmosphere whose primary concerns are integrity and teamwork

 

 Experience:

            Director of Business Development

            Independent Agent                                                                                                                08/10-present

            John H. Barter Associates, West Hartford, CT

·        Grow/Motivate/Lead the sales department

·        Train new Agents in carrier systems for Personal, Commercial, Life & Health

·        Produce new business from referral sources

·        Cross-sell current book of business

·        Create and follow strategic business plan to meet and exceed personal goals

            Sales Representative                                                                                                              2/09-8/10

            Liberty Mutual, Farmington, CT                                                                   

·        Sell auto, home, life and other insurance products to individuals and Affinity groups within assigned territory using consultative selling techniques

·        Identify and close employer groups and associations to offer group discount program

·        Service and increase market penetration within group accounts

·        Achieved Pacesetter Award recognizing excellence in sales

·        Identify prospective customers using established lead methods

·        Counsel and advise prospects and policyholders on matters of protection and coverage

·        Develop and maintain business relationships with policyholders and within community

·        Meet and exceed goals for volume of quality new business quoted and written within company guidelines

General Manager                                                                                                                                 3/07-02/09

            Club 24 Gyms, Meriden, CT

·        Responsible for all business and staffing operations on a daily basis

·        Increase brand in territory by marketing to area businesses

·        Hire, train and manage 15 or more employees to ensure successful operation of the club

·        Develop marketing strategies to increase sales and guest traffic

·        Provide extensive sales & customer service training to all staff members to reiterate the club’s mission to ensure all members and prospective members have an incredible fitness experience

·        Acted as the general contractor/project manager coordinating the construction of the gym with the architects, construction crews and city officials in order to open for business on time

 

Joy Krause

 

Account Executive, CT & MA                                                                                              11/04-3/07     

Expanded Mortgage Credit, Farmington, CT                                                                                   

·        Market products to area brokers to increase Market penetration within territory

·        Responsible for signing on new brokers in CT and MA

·        Closed and funded 1-3 million dollars in loans on a monthly basis

·        Educate loan officers on all products, niche products and guideline changes

·        Created and implemented a marketing plan to reach sales goals

·        Consistent follow-up with all brokers during the entire loan process

           

Loan Officer                                                                                                                               01/03-11/04

                        First World Mortgage, West Hartford, CT

·        Built rapport and relationships with new and existing customers

·        Awarded “Rookie of the Year”,  2003

·        Successfully marketed to real estate professionals, financial planners & attorneys in specified territories

·        Trained to originate FHA, CHFA, conforming & non-conforming

·        Closed an average of 5 loans per month

Manager                                                                                                                                       10/99-4/03

                        Planet Fitness, Vernon, CT

·        Lead a team that increased company profit growth from $300,000

 to $1.2 million annually

·        Consistently exceeded a $2,000 monthly membership sales quota

·        Personally lead 40% of all guest traffic through Planet Fitness’ sales system

·        Responsible for an 80% monthly closing rate of all membership sales

·        Generated 50% of new sales through member referral programs

Education:

            MBA (Accelerated), Barney School of Business, University of Hartford, Expected May 2012      

                  Relevant Classwork: 

Economic Analysis for Managers (MBA 614)

 Corporation Finance (MBA 616)

 Financial Statement Analysis & Valuation (MBA 760)

 Leadership & Management (MBA 710)

 Innovation & Project Management (MBA 720)

  Business Law & Society (MBA 740)

  Performance Analysis (MBA 750)

  Marketing Management (MBA 618)

   Managing Customer Interfaces (MBA 730)

   Accounting Concepts (MBA 612)

            Bachelor of Science, Southern New Hampshire University, Manchester, NH

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