IT Software Engineer Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

ANNA SHAGIN

309 Windsor Way  ~  Vallejo, CA 94001

H: 707.649.3210  C: 415.722.9876                                                                       anna@gmail.com

INFORMATION TECHNOLOGY EXECUTIVE

Health Care  ~  Banking  ~  Consultancy

Accomplished IT executive with nearly two decades of experience in building enterprise-level technology solutions for some of the United States’ largest and most profitable companies.  Able to assimilate enormous technical detail into strategic planning for the creation of robust, feature rich corporate information infrastructure.  An expert in agile development, able to direct interdisciplinary teams through the use of best of breed source control, technical assessment, risk management and human capital strategies with a proven record of managing complex technical projects and controlling budgets up to $50M. Consistently identified as a superior analyst in the identification of corporate IT solutions and holding the following attributes and skills:

        ¨ Project Management and Development           ¨ Regulatory Oversight

      ¨ IT Service Management, ITIL Expert              ¨ Security and Audit

        ¨ Process Definition, Analysis & Improvement   ¨ Sarbanes-Oxley Compliance

      ¨ Enterprise Architecture                                  ¨ Cost Benefit Analysis

      ¨ SDLC                                                            ¨ Test Planning and Management

      ¨ Tactical and Strategic Planning                        ¨ Client and Vendor Relationship Building

        ¨ Infrastructure Design and Planning                  ¨ Multi-Cultural Team Leadership   

¨ Release Management                                     ¨ Outsourcing

CAREER  ACCOMPLISHMENTS

Kaiser Permanente

·       Developed the CA Outage Aggregation Calendar that provides our Business Partners with real-time access to any existing system outage, enables consistent communication process to the business operations community and across IT utilizing a single look-feel calendar format.

·       Developed the NCAL Business Information Office (BIO) Release & Deployment Management (RDM) Strategy and the NCAL BIO Release Quality and Communication Multi-Year Plan (MYP).

·       Developed a high-level cost estimation model to measure planned outages impact on Medical Facilities across NCAL to answer the question of how much each hour of outage costs.

·       Received a recognition award from the Colorado BIO for the cost effective, scalable end-to-end infrastructure solution for the extremely complex single instance implementation of the cross-regional Xcelys Claim System.

·       Received recognition award from the Georgia BIO for providing an excellent service on the GA Portal Internalization project.

·       Cut release costs over 20% and substantially improved quality of the Membership product by streamlining and standardizing release processes, eliminating ad-hoc software releases, and introducing transparency to the release content selection process for business partners to make informed decisions regarding release content planning and feature prioritization.

·       Partnered with Enterprise Testing Services to leverage and streamline testing process across multiple business areas and regions and introduced a unified release testing strategy.

·       Demonstrated a consistent record of turning around delayed and over-budget projects and meeting corporate goals.

·       Delivered a major revision of KP.org, Kaiser Permanente’s comprehensive web portal platform, enhancing utility for members, potential members, employers, brokers and general visitors.

Wells Fargo

·       Successfully deployed the company’s master CRM dashboard and applications providing client relationship analytics to Private Client Services advisors throughout the firm.

·       Built out a suite of web applications for the personal bankers and financial advisors (account opening, loan origination services and advisor’s metric generation and coaching).

ANNA SHAGIN                                                                                                                Page Two

PROFESSIONAL  EXPERIENCE

KAISER PERMANENTE, Oakland, CA                                                                          2005 - Present

America's leading non-profit health maintenance organization serving 8.7 million members with over 15,000 physicians.

Release Strategy and Communication Management,  CA BIO Regional Application Delivery

·         Successfully executed the NCAL BIO RDM Strategy according to the NCAL BIO Release Quality and Communication MYP. Created a new platform (CA Outage Aggregation Calendar) to enable communication transparency for business and IT to more effectively coordinate change activities and provide business with real-time access to any existing outage, or Remedy-based data.

Interim Director, Project Management Office (PMO), NCAL BIO Regional Application Delivery

·         Took on interim responsibility for the NCAL BIO PMO and successfully started common PMO transformation process to remove historical barriers between merged KPHC and NCAL Investment teams, created a unified work force, and improved staffing flexibility, cross training opportunities and consistency in Project Management practices.

·         Led a team of 25 project managers and matrix managing an additional 14 Medical Center based Lead Project Managers to ensure the successful execution and delivery of investment and core projects that are funded by or have impact to the NCAL Region. The NCAL PMO manages large, complex and highly diverse portfolio with over 80 projects under management at any given time from a wide spectrum of sources—NCAL Governance approved, NFS Capital Projects, ITI Core Initiatives, Innovation Funds, KP HealthConnect and National Mega Programs from Care Delivery, Health Plan, and Corporate Services portfolios.

·         Drove continuous project management quality improvement process across the organization through metrics, trend analysis. Collaborated with EPMO on best practices and RPM tools adoption. Successfully spearheaded efforts to improve IT Project Delivery Scorecard & HPHO Dashboard metrics for the NCAL BIO.

Release Quality and Communication Senior Manager, NCAL BIO Service & Delivery

·         Developed the NCAL BIO RDM Strategy and the NCAL BIO Release Quality and Communication MYP. Obtained approvals from NCAL BIO Leadership and socialized with NCAL BIO, KPHC, Pharmacy, Lab & Radiology stakeholders.

·         Defined scope & requirements for the NCAL Outage Aggregation Calendar - a web based tool for all NCAL clinical systems and infrastructure components.

·         Improved tracking of planned and unplanned outages in Remedy and users impact assessment for KPHC Availability Reporting.

·         Formed valued business partnerships with medical facilities and IT organizations to better understand the impact of planned and unplanned outages on facilities & clinical departments. Published and socialized the high level outages cost estimation model to be utilized by IT to justify investment on infrastructure to improve availability, and to establish baseline cost for support models.

·         Created and implemented a region-wide code white policy (a uniform process across Kaiser Permanente Northern California Region for communicating computer system user and patient care impact during downtime, post-downtime data recovery and resumption of normal operations) and communication plan for use by Medical Facilities, Area Information Officers (AIO), and IMG during major region-wide system outages. Ensured consistency of NCAL code white plans in each area.

Infrastructure Solution Consultant, CTO

·         Managed the infrastructure solution development by providing technical direction and support for complex, cross-functional configuration projects. Provided complex integrated systems planning and recommended alternative technologies that will enhance current or anticipated information systems that support overall corporate and business goals.

·         Aligned IT with the business by demonstrating a clear understanding of the business needs and the technologies that can be used to appropriately accommodate their requirements. Researched new and existing products to leverage existing capability, economy of scale and drive toward national solutions while gaining acceptance for those solutions within the business and application project team.

ANNA SHAGIN                                                                                                             Page Three

PROFESSIONAL  EXPERIENCE

KAISER PERMANENTE (Continue)

·         Developed infrastructure architecture, configuration specifications and hosting strategy that can support the product within the existing or planned KPIT infrastructure and ensured that technology solutions are compliant to the approved architectural standards.

·         Directed the development of comprehensive and strategic business cases with cost/benefit dimensions of proposed projects and programs that were used at management and executive levels for funding and scope decisions.

·         Led a multi-disciplined team, assuring infrastructure solutions and requirements are maintained and quality solutions are delivered to the business units.

·         Facilitated communication by providing translation between technologists, PMO, BIO, and business.

Product Manager for Membership Systems

·       Led engineering activities for requirements gathering, project planning, software development, testing and deployment phases.

·       Employed best of breed analytics and metrics to produce a continually improving development environment, cutting release costs and adhering to CMM methods for development and integration.

·       Interfaced with clients, vendors and internal staff in accordance with corporate change management policy, reflecting tester feedback to facilitate delivery of product releases on schedule and under budget.

·       Established the processes and tools to capture Key Performance Indicators (KPI), produced metrics employed by corporate leadership in measuring core information and audit functions including creation of materials for Sarbanes-Oxley (SOX) review.

·       Built consensus with stakeholders across the span of the corporation by implementing mechanisms to incorporate feedback into product design, development, implementation and review.

Release Manager for KP.ORG

·       Oversaw all components of the Kaiser Permanente KP.org Release 8.0, a comprehensive overhaul of the multi-facing enterprise portal system.

·       Directed efforts on more than 20 projects concurrently, pulling together cross-functional development teams, incorporating business process guidance and determining resource needs.

·       Responsible for project financials in accordance with Kaiser Performance Reference Model (PRM).

WELLS FARGO, San Francisco, CA                                                                                    2001 - 2005

Wells Fargo & Company is a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance.

Senior Manager, Enterprise Application Delivery

·       Spearheaded the creation of the enterprise web development and multi-facing enterprise portal for Wells Fargo’s Private Client Services (PCS) technology, the IT backbone of the bank’s personalized digital investment, banking, and trust and estate services environment.

·       Determined the strategic role of IT for delivery of the next generation vision on client-advisor interface in the financial services function.

·       Selected, acquired and implemented long-term contractual relationships with third party vendors including IBM, BEA, Hyperion and Clientsoft Technology.

THE BRODIA GROUP, San Francisco, CA                                                                         2000 - 2001

The provider of a premier e-commerce platform and core applications to enable personal commerce, payments and identity management on any mobile or other network-connected device.

Product Manager

·       Managed an engineering team developing applications under the aegis of the Brodia Personal Commerce Manager (PCM) platform, partnering major financial institutions with e-commerce.

·       Delivered brand support and enhanced delivery functionality to the nation’s largest financial players including: Capital One, Chase Manhattan Bank, Discover Financial Services, MBNA, Providian, and Wells Fargo.

ANNA SHAGIN                                                                                                               Page Four

PROFESSIONAL  EXPERIENCE

BANK OF AMERICA SECURITIES, San Francisco, CA                                                     1998 - 2000

Securities division of the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world.

Senior Project Manager

·       Created the securities division’s Web portal, overseeing all activity from initial concept and use case collection to design, coding, integration, delivery and test.

·       Led Y2K certification efforts, conversion of AS400 functions to contemporary architecture, and supported the Trading, New Account, and Stock Records & Margin operations.

UNION BANK OF CALIFORNIA, San Francisco, CA                                                        1997 - 1998

One of California’s oldest financial institutions, offering services to business and individual customers

Senior System Analyst

·       Specialized in technical contribution for the MIDAS/IBIS international banking systems operating the SWIFT and CHIPS interface as well as mainframe financial systems.

·       Manufactured new banking technologies including Asia Same Day Payments and Swift Customer Statements, developing extensively for the AS400 environment.

KEANE, INC., San Francisco, CA                                                                                       1995 - 1997

Founded in 1965, a business and IT services firm partnering with clients to reduce costs, enhance organizational flexibility, and improve their business and IT performance.

Senior Consultant

·       Served as a consultant to a number of high visibility clients including NIKE, Williams-Sonoma, Fireman’s Fund and McKesson.

·       Undertook compliance testing, inventory system controls, risk assessment, Y2K remediation and support development of enterprise mainframe- and PC-based inventory and management systems.

EDUCATION

UNIVERSITY OF KIEV, Kiev, Ukraine

M.S. in Computer Science & B.S. in Applied Mathematics

The Examination Institute for Information Science in the Netherlands (EXIN)

ITIL Expert in IT Service Management Certification, 2010

TECHNICAL INVENTORY

Operating Systems:        Windows XP/2003/NT, UNIX, AIX, OS/400, MVS, VMWare  ESX Server/Hipervisor, Redhat Linux

Languages:                   Java, C++, RPG400, COBOL, JCL, PL1 & others.

Web/Server-Side:          HTML, Java Script, CSS, J2EE, Servlets, JSP, JDBC, Citrix, Weblogic 9.1, JBoss, Apache, IBM WebSphere

Middleware:                  CORBA, IBM MQ Series, Java RMI, Enterprise Java Beans (EJB)

RDBMS:                      Oracle, DB2/UDB,  MS SQL Server, TERADATA, SQL/400, MS Access

BI Tools:                       SAS 9, Cognos 8, Business Objects XI, Actuate, Brio

Tools:                            XML, Soap, XSL, JNDI, LDAP, JMS, WebServices and SOA

SDLC:                          Iterative (Agile, JAD, Extreme Programming & RAD) and Waterfall development methodologies

Storage:                        EMC/IBM SAN and NAS.

VCS:                            SVN, CVS, Perforce, MS Visual Source Safe, Borland Caliber/StarTeam.

CCM:                           BMC Remedy/ITSM 7.6, ClearCase, Mercury, PlanView.

OOA/OOD:                  UML, Use-Cases, Rational Rose, Design Pattern & related methodologies.

Productivity Software:   MS Office, MS Project, Power Point, Visio Professional, MS SharePoint, Snagit.

Download Resume Format