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Lilly Rorie lillyrorie@gmail.com

309 Shallcross Avenue Apartment 106 Wilmington, DE  19001

The New Israel Fund 2100 M Street, N.W. Suite 619 Washington, DC 20037

IT Manager 2007-2010

Sole IT provider for US operations of the New Israel Fund.  Supported 40 staff members spread over three offices and large field presence.  An A-Z job responsible for providing user support, LAN & WAN administration, design, VPN and Firewalls for a Vista/Server 2003/Exchange/SQL network.  Drafted and implemented multi-year IT upgrade plan:  Installed new file & print, email, SQL, servers in DC, NY and SF, upgraded same to T-1 backbone with VPN tunnels.  Moved the Boston office in 2008 and San Francisco office in 2009.  I arranged for all vendors, services, and communications.  Experienced a malicious Denial of Service attack (January ’10) without security compromise.  Worked with my Israeli counterpart to enhance communication, upgrade ISDN video conference systems to IP based and improved collaboration between offices by improving access to accounting and fundraising systems.  Negotiated vendor agreements, managed accounts and purchasing for:  phone lines, LD Service, PBX, voicemail, internet, copiers, printers, con-call services, software licensing, hardware and mobile devices.  This job required extended hours to cover both coasts and interface with Israel, provided 24x7 support.  Budgetary responsibilities, I reported to the CFO.  Upon announcing my departure (see cover letter), I was asked to stay on two additional months to convert several services to the cloud.

Sucampo Pharmaceuticals, Inc 4250 East West Highway, 3rd Floor Bethesda, MD  20814

IT Manager 2003-2006

Cleaned up a corrupted Active Directory structure, consolidated 3 Exchange servers, implemented group policy, and upgraded the enterprise to Server 2003/Exchange 2003.  Hired an IT Administrator and a part time employee.  Established standard desktop images and hardware.  Upgraded the VPN and added redundant Internet, Terminal server, IIS, Intranet, Blackberries and OWA for additional remote options.   Administered the Merlin PBX, Voicemail, and desktop phone system.   Designed an intranet and structured data to facilitate intra-office operations.  I offered 24x7 support to the executives personally (I still enjoy helping end users).  Secured the necessary Domain and Toll Free registrations and cleaned up our software licenses.  Drafted and implemented procedures to ensure SOX, HIPPA QA, compliance.

In 2004, I was asked to also assume the duties of Office Manager placing under my supervision daily operations, facility and support staff.   Managed leases and accounts for all equipment, services, and office space.  Participated in the selection and contract review of 3^rd party vendors in the areas of: drug safety, sales, website design and public relations.  Procured additional space to open a satellite office for Sales & Marketing, furnished it, and integrated to the main office (VPN Tunnel & Phones).  :  92K + package (stock, matching, bonuses etc.)    

Keller & Heckman, LLP 1001 G Street, N.W. Washington, DC  20001

Network Administrator 2001-2003

Assumed administrative responsibility for an aging 250 user network comprised of Netware 4.11 with IPX to Windows NT 4.0 workstations.  Made assessments of the Washington and Brussels offices and designed a Windows 2000/GroupWise network.  Contracted out the installation of wiring, hardware, and infrastructure upgrades.  Built new servers, tested apps and migrated data without user interruption.  Created a viable workstation image incorporating legacy software and managed the rollout of new Win 2K desktops.  Help desk calls decreased dramatically.  I also had routine administrative duties (backups, maintenance, etc.) 

Starting Salary:  65K                  Ending Salary:  67K

American Red Cross 1621 North Kent Street Arlington, VA  22209

IT Manager 1994-2000

Sent on an exploratory mission to Macedonia to discover how data could be used effectively in a refugee tracing operation. Working with the United Nations and the International Red Cross, we designed a system that utilized Refugee data while protecting their anonymity.

Project Duration

2 months

Invited to return by the International Committee of the Red Cross to participate in their Balkan relief operations.   Implemented a wireless field communications system (refugee camps) and developed communications with a website/database in Geneva used for tracing displaced persons.  Other duties included the design, implementation, repair, support and local staff training for several LANs, satellite dishes, telecommunications, radio, and Pactor communications systems in Kosovo, Macedonia, Albania, and Bulgaria as needs dictated.

Project Duration

11 months

Manager for the design, budgeting, and rollout of NT4 for the Biomedical Tissue Domain from Netware 3.12.   A separate domain in the American Red Cross enterprise it was comprised of 7 sites running, Exchange, SMS, WINS, RAS, and OWA with approximately 400 users.   Later in my duty at ARC, I provided support to these 7 sites through, local system administrators,  SMS Remote and extensive travel.

Project Duration – Rollout/Support

4 months/1.5 years

Loaned to several Regions of the American Red Cross that were experiencing difficulty with migrations and upgrades (NT4, Exchange).  I would setup a project plan, staff it, obtain all necessary approvals, coach the staff, and carry through to implementation.  This frequently had to be accomplished without disenfranchising the local manager.

Project Duration –9 implementations

Approx. 2 months each

Provided Network Administration and user support to the Biomedical Division of National Headquarters on a 400 user LAN. 

Project Duration – Support

2 years

Assigned to the National Testing Laboratory in Charlotte, NC.  Provided application support, training, hardware, LAN support, (Netware 3.12, WPMail) and desktop implementation. I transitioned this office from DOS/WP Office to Windows 3.1/Groupwise.   This was an additional part time assignment at night.

Project Duration – Support

1 Year

Database Administrator for the National Testing Laboratory’s Procedure team.  I wrote several Access databases to track FDA validation status of Laboratory Procedures, SOPs and QA.

Project Duration

2 Years

Starting Salary:  27K                  Ending Salary: 67K

Schiff Hardin & Waite 1101 Connecticut Avenue, N.W. Washington, DC  20036

Assistant Office Manager 1993-1994

Responsible for placement, supervision, and performance evaluation review of secretarial, office service, and library staff.   Maintained 50+ stand alone PC’s and supported users in Word Perfect, Lotus 123, and D-Base.  Trained in software programming of AT&T Definity PBX, oversaw installation and punch down of new system.  Some accounting duties.

Salary:  35K

Order of the Holy Cross P.O. Box 99 West Park, NY 12493

Postulant 1992-1993 (9 months)

Completed Postulant program at an Episcopal Benedictine Monastery.  Studies included: world religions, cultures, history, and anthropology.   Duties included:  Daily Office, clean church and sacristy, and staff the gift shop.

Starting Salary:  0K                    Ending Salary: 0K

Gibson Dunn & Crutcher 1050 Connecticut Avenue, N.W. Washington, DC  20036

Facilities Manager 1987-1992

Researched and selected an integrated computerized cost accounting system to capture expenses for pass-through of copiers, telephones, fax machines and shipping.  Coordinated  the design, expansion, and procurement of new office space. Designed mainframe/LAN server rooms with proper HVAC, cable access, halon, and temperature alarms. Project manager assigned to work with the design firm and contractors to ensure a timely and cost effective buildout. This was accomplished with minimal disruption to the practice.  Assisted in transition from WANG to Banyan LAN.   Managed service departments with five directly reporting supervisors and a staff of 25.   Vendor selection of service companies, leasing of office equipment and furnishings, composed a database to facilitate asset management, track leases and vendor agreements.

Starting Salary:  30K                  Ending Salary:  55K

Davis Polk & Wardwell 1300 I Street, N.W. Washington, DC  20012

Office Services Manager 1982-1987

Negotiated vendor agreements for office supplies, equipment, shipping, local couriers, research services, equipment and catering.  Created a specially trained team for government filings at:  SEC (including stock and pricing amendments), FCC, FOIA,FDA, etc.  Supervision of office service departments of mail, messenger, records, copy, fax and catering with a special emphasis toward heavy production and extended hours.

Starting Salary:  10K                  Ending Salary 18K

Lilly Rorie

Education:

Orange Technical Services, Falls Church VA:

Windows 95

NT Server

NT Workstation

MS Exchange I & II

Networking Essentials

Office 2000

Learning Tree International:

Windows Server 2003

Exchange Server 2003 & Advanced

Group 5, Microsoft VAR for Great Plains Business:

                      Administering Great Plains

                      Administering SQL 2000

George Washington University, Washington DC:   Writing and Grammar

Central Piedmont Community College, Charlotte NC:

MS Access programming I & II

Netware 3.12 I & II

AT&T:  Definity PBX Training

 

Liberty University, Lynchburg VA:  Radio Television & Film

Specialized Solutions, via CD:  2000 Professional, Server, Terminal Server, and Active Directory

Formerly certified as an interpreter in American Sign Language (ASL), now my skills are conversational level.

Extensive experience supporting Microsoft Servers and Desktops in multiple languages (Hebrew, Spanish, German, French, etc.)

Lilly Rorie

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