Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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KAYLA CASSETTARI
kayla.ecass@gmail.com•(603) 682-9876 (mobile)
Objective:Obtain a
position in technical support where I can maximize my current IT skills,
customer service, program development, and other relative experience
EDUCATION
University of New Hampshire, Durham, NH
Bachelor
of Arts, May 2007
Major:
Earth Science; concentration in Oceanography
New Hampshire Technical Institute, Concord, NH
Cisco
Networking Academy, June 2002
PROFESSIONAL EXPERIENCE
Roan Solutions, Boston, MA
It Consultant, October 2011 - Current
·
Complete
client support both on and off site for 7 clients
·
Completed
a number projects including: Installation of new network at client, Windows 7
Roll out
·
In
depth client involvement, including work with the budget, infrastructure and
future planning
·
Experience
with Sonicwall’s, SBS 2003/2008, Mac desktop support, BDR implementation and
support, complete use a ticketing system that manages hour, tickets and support
Software AG, Reston, VA
Senior Helpdesk Technician, June 2011 – October
2011
·
Level
1 and 2 front line support for over 300 remote users across North America
·
BES5
support
·
Managed
McAfee ePolicy console
·
Handled
deployment, encryption and data transfer of new machines
·
Worked
with OTRS ticketing system
·
Intimate
support with Windows 7 as the company migrated from Xp to 7
Bain & Company, Boston, MA
Senior IT Helpdesk Specialist, March 2008 – June
2011
·
Supported 600 local users
directly and 3500 indirectly
·
Lead the team by training
three junior level staff
·
Provide an extremely high
level of customer service, both on the phone and face to face
·
Provide after hours support
for 24/7 coverage
·
Daily use and in-depth
knowledge of Active Directory, Office 2003/2007, Backup Exec, Polycom Video
Conference system, BlackBerry Enterprise Server, Localized Boston computer
images, Second nature phone system support
·
Dell certified
·
Work intimately with both
Lenovo and Dell machines to troubleshoot both hardware and software issues
·
Managed technical supply
orders for the Bain & Company Boston office
·
Helped to drive the highest
customer satisfaction ratings the Boston office has ever seen
·
Involved in many
philanthropy events, including running an annual Charity Poker event for the entire
office
·
Lead IT training workshops
for all new employees to the Boston office
·
Managed complete IT support
during offsite training events all around the country
ADDITIONAL INFORMATION
·
Exceptional oral and
written communication skills
·
Understanding of Network +
Coursework Material
·
Strong leadership and
excellent interpersonal skills
·
Strengths in time
management, organization, and priority setting
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