IT Consultant Resume Latest Template in Word Format Free Download -->

IT Consultant Resume Latest Template in Word Format Free Download

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Sofia Kim
309 Coolidge Street, Larchmont, NY 10001
Home Phone: (917) 745-9876
Email: sofia@live.com

Objective:

To work in a challenging position in the computer network support field.

Professional Summary:
Experienced Information Technology Specialist over 15 years of hands-on expertise administering, tracking and supporting software applications and computer hardware for a variety of companies generating $5 to $ 50+ billion in revenue per year. Adept at solving IT problems and completing projects on time to correct IT flaws while increasing employers’ income streams. Regularly interact with company executives’ flow of operations for major corporations.

Experience:

Catholic Charities NYC                                                                 New York, NY                                 
IT Consultant                                                                              February 2011 – Present
Major Duties:
  • Troubleshoot hardware/software problems for Microsoft Windows XP, 7 – based network desktop  and laptop machines, HP and Konica printers for users in field offices located in NYC and northern suburbs.
  • Troubleshoot networking issues with hardware Internet routers from HP and Net Gear, and internal networking issues for field office locations.
  • Troubleshoot TCP/IP, DNS, DHCP and Windows Active Directory issues in Windows 2003/2008 domains.
  • Install new computers for users and configure workstations to join the Microsoft Windows Domain.
  • Provide status reports and recommendations to management on issues worked and recommendations.
  • Work with Archdiocese of  NYC help desk to resolve users’ computer issues and network issues at field offices.
  • Work with Archdiocese of NYC systems administrators in rolling out Watchguard firewall  and Microsoft Windows 2008 servers to improve network infrastructure at field offices.
  • Communicate and work with 3rd part telephone equipment provider on roll out of VoIP telephone service at field offices of agency.
  • Evaluate field offices computer networks and make recommendations for network improvements.

Comodo Corporation                                                                     Jersey City, NJ
Systems Administrator / PBX Administrator                            December 2007 – January 2011
Major Duties:
  • Troubleshot hardware/software problems for Windows XP-based desktop machines for users.
  • Troubleshot Microsoft Office 2003, 2007 and 2010 issues, as well as TCP/IP networking issues on workstations, servers, network equipment, and with vendors.
  • Interacted with IT support staff with offices in the Ukraine, China, United Kingdom and Romania to ensure network viability in those markets and maintain network infrastructure.
  • Installed and configured new LINUX and Windows 2000, 2003, and 2008 based-servers.  Make recommendations on technical upgrades and infrastructure improvements.
  • Administered  Coral Tadiran IPX 500 Digital – Voice over IP (VoIP) phone system.
  • Troubleshot issues with PBX system and third party hosted front end IVR system
  • Researched and implemented a backup solution to Windows based servers, workstations, and laptops to ensure retention of company data in local office in the event of data loss.
  • Worked  with internal Salesforce.com administrator to implement a VoIP progressive dialing solution that would integrate with both Salesforce.com and Tadiran PBX system for the sales department.  

InfoTech Corporation                                                                      New York, NY
Systems Administrator/Desktop Support                                  November 2005 – November 2007
Major Duties:
  • Installed new client workstations and Microsoft 2000/2003 servers and troubleshot Microsoft Windows 98, 2000, XP workstations, Windows 2000/2003 servers and Active Directory issues.
  • Maintained 20+ Windows 2000/2003 based servers with 500 desktop users across 10 different client locations, as well as MS Exchange 2000/2003 email server.
  • Troubleshot all hardware and software applications on Dell, Lenovo Thinkpad, and Blackberry handheld devices, as well as HP printer problems. 
  • Installed, upgraded and troubleshot Blackberry Enterprise Server (BES) 3.6 and 4.0
  • Administered and troubleshot Backup Exec server at different client locations with businesses ranging from financial and investment companies to Media companies, including: Freeman and Company, E&M Media Company and International Strategy and Investments (ISI).
  • Researched IT solutions for customers, which included: upgrading Windows Servers, backup servers, and tape backup systems.
  • Proactively performed security updates, antivirus maintenance on client servers and workstation at clients’ locations and reduced the threat from network intrusion and computer viruses.

All Nations Office Machines Corporation                                         Forest Hills, NY
Computer Support Specialist                                                       January 2004 to November 2005
Major Duties:
  • Administered Windows 2003 Server-based network in office. Identified problems and incorporated solutions on clients’ machines involving Windows 98, 2000 and XP applications and hardware.
  • Identified network computer problems on client and office network minimizing network downtime and ensuring greater productivity for customers’ employees.
  • Recommended computer software and hardware products to customers.
  • Provided technical assistance to other technicians guaranteeing continuity of operations.
  • Wrote presale proposals for customers on Computer Systems/network upgrade or multi-function copier upgrade.

Key Systems Corporation                                                                New York, NY
Computer Technician                                                                    May 2001 to October 2003       
Major Duties:
  • Oversaw the IT hardware support needs for over 5,000 users located at various Con Ed offices, power stations and sub-stations.
  • Troubleshot IBM compatible computer hardware and software problems in a Windows 95/98/NT 4.0 and Windows 2000 network environment, which included the Compaq Proliant line of servers.  Replaced hard drive raid controller card, hard drives, and motherboards.
  • Troubleshot issues with Hewlett Packard (HP) LaserJet series of printers and ink jet plotters for the Engineering Departments at Con Edison.   
  • Assigned to Indian Point Nuclear Power Station and underwent Federal background check to obtain secret security clearance in order to access facilities as a computer technician and work on computer servers and workstations.
  • Communicated with users in an effective, transparent manner to ensure an IT interruption-free work environment.
                                                                                                                                                                                           
Education:

Columbia University – CTA Program                                               New York, NY
Certificate in Network Administration and Design                     May 2004                  

Fordham University – College of Liberal Studies                             Bronx, NY
BS Computer Information System                                               August 2002

Professional Certifications:  Comptia A+, Comptia Network +, Dell DCSE, Toshiba Certified Technician

Computer Skills:

Software:   Windows 2000, XP, and Vista Workstations. Microsoft Windows Server 2000, 2003 and SBS 2003 and 2008 Server. Microsoft Office 2000 and 2003.  Blackberry Server 3.6, 4.0, and 4.1 versions.  Microsoft Exchange 2000 and 2003 Servers.  Veritas Backup Exec 9.0, 10.0 and 10d.  Linux Debian distribution.

Hardware: Dell Laptops and Workstation and server lines, Lexmark printers, Hewlett Packard Printers workstations and servers, Cisco Routers, Compaq / HP Proliant Server series.  Quantum tape backup drives.


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